RingEX

Ever since the most recent update to my installation of Ringcentral, the Ringcentral message window is opening when Windows starts (refer to the attached example). I don't recall authorizing this behavior, nor even being given an opportunity to authorize the behavior. Please let me know how to disable the autostart of Ringcentral – Message  

I use the Ring Central for my current company and I'm starting a second job that also uses Ring Central for phone service. Can I have both companies set up to work on my smartphone simultaneously? I am the owner and admin for the first, but only an employee for the second.

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks

Are SMS text templates shareable between team members? We have a team of recruiters that would use the same messaging. If we create a template, can all have access to it? If so, what are the steps to do this?

Hi Can you please explain the difference between direct number v’s softphone v’s company number? Thanks

Our organisation’s Outlook contacts are organised into two categories: Clients and Suppliers.  It seems RingCentral will only sync contacts that are NOT categorised.  How can we fix this? 

Hi,So, I’m basically looking for a possible option to see if we can text certain clients giving them an option to have us contact them if it’s something they’re interested in.For instance (just an example):Hey, we’ve got a great sale going on right now and we wanted to know if you’d like (insert person’s name here) to give you a call back about your options. If you would, press the button and someone will get back to you soon....and then have a button inserted in the text, that if the customer/client pushed, a notification would be sent via email or text back to the number we set up within the button to call the number that the push came from.Does this sound like something that could be done within the options we have currently on the messaging/texting capabilities via RingCentral? Thanks

I have six extensions.  When an outside caller calls into the office, all phones ring and whoever is available can answer same and then transfer as needed.  If no one is available the call is routed to an  live answering service.  This all works fine.  However, in many instances one extension may need to call another extension.  For instance I need to call one of my assistants. If they pick up no problem.   However, if they dont pick up the call is treated like a missed call and routed to the live answering service.  I dont need this to happen as this is just an internal call.   Is there a way to distinguish between an external call and an internal call so that if a call one of the extension and there is no answer it just goes to voice mail or there is some other announcement.  

How to record a non phone presentation in clients home

Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCompliant privacy policy is required on website.- how does it sharedSMS Opt-in Box may not be prechecked or mandatory This is our website: https://writerswaysolutions.com/Please advice us what we need to do in order for us to pass the TCR.Thank you.

Hi. Our company has purchased a customer service system. The RC phone number we are currently using is also a customer service number, and we hope to use this number in the system we purchased. We want to use the new system to get calls from our customers. So my question is simple: can we bind the RC phone number to other call center system?

How do I use the URL app launch tool to connect to Pipedrive

Good Afternoon allIs there a way to set up a greeting that gives callers the option to press 1 for English and 2 for Spanish and have the calls directed to a certain extension? 

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

When our receptionist tries to page over the intercom, there is maybe a 30 second pause before she can page. Can that pause be removed? This is making it harder for her to page over the intercom quickly and get back to a incoming call. 

How do I make my RC# not show up as spam when I call customers?

We want to port in a number from a cell phone that is primarily used for sms with customers with customers sending their orders. Currently the physical phone floats between several people in the office so we’d want to create a queue (I assume) and then have the people that use the physical phone currently be in that queue. The problem I see however is there does not seem to be a way to respond to SMS in the desktop app from a queue number or see SMS received by the queue number within the desktop app. Thoughts on how to get this done in a functional way?

When I’m calling a call center or customer service, as they navigate you through the innumerable menu items, after pressing each key, the voice of the other person/machine is lowered for about 3-4 seconds, making it impossible to hear what they are saying, especially if I need to press another key. Is there any way to disable this behavior? I want the IVR on the other side to be on full volume the entire time. Thank you. 

We just received a desktop phone through Ringcentral (Yealink T57W) and I don’t see any feature to transfer callers to an employee’s voicemail.  When using the Ringcentral App, there was an option to transfer to vm when the employee was on a call.  Is there any way to transfer calls to vm using the Yealink T57W desktop phone?

I’m not sure if anyone else has encountered this issue or if there’s a solution for it.When we answer phone calls through the app, the call quality on the client’s side is poor. By “poor,” I mean it feels like the client is talking to an agent located somewhere far away, like in Italy. It can be described as a combination of talking on speakerphone and having some sort of echo. As a result, the quality differs significantly from answering a call on a regular landline phone.The internet connection is good, and I’m on WiFi in the office.Has anyone experienced this, and if so, what are the potential solutions?

im porting from google voice, the ring central wizard is asking me for a recent bill, but my google voice is free, i do not have bills and i’m unable to proceed with the port request.

Can a mobile app pickup calls from a Call Pickup group or Directed Call Pickup group?

This question can be removed as the issue has been resolved!

When installing, and especially when upgrading to a new release, the Ring Central Desktop software should not set the RC Fax as the default printer.I understand you guys are proud of the work you do, but almost nobody sends faxes these days, and RC Desktop should not be so aggressive in setting itself up as the default printer. I have seen this twice now, first when I initially installed the software, and then again when an update came out and I installed that. From a user perspective it makes no sense as I'm am almost never going to send a fax, so I never want it as default. It should be available when I need it, but otherwise should not change my settings.

Hi,i am very frustrated and concerned about my TCR registration. I submitted a form back in January that was rejected. I have since resubmitted the pdf form but was also instructed to submit through the admin portal. The Enhanced Business SMS option is not available through the portal. I have an open ticket Case #17266228 to try to figure out why I don't have the portal option.Meanwhile, the 2nd pdf from I submitted and uploaded is not yet in status of "received:. I have called the tcr registration team and my account rep, daily, with no answers. Please help. I desperately need to text my customers; my business is more dependent on texting than phones. I am at the point of looking at other vendors like 8X8 and moving my phone system to them if they can get my account registered in a timely manner.Please - I need some help here. I don't want to leave Ringcentral but if texting gets turned off in 13 days, I may have no other choice,David