RingEX

We are a mid-size company. We currently have 1 Operator that manages their own extension, as well as a Operator extension, both using MVP accounts. We are about to add a 2nd Operator, so having an Operator MVP account is no longer the way to go.We also have a few hundred Toll-Free, Addtl Local Numbers, and Extensions that all forward to that Operator MVP account.What is the best way to have 2 employees share Operator/Reception duties both simultaneously, as well as on schedules? We looked into Call Queues and I recently saw a Bridge Operator Console.

Hi. Checking in on what the latest requirement is for our mutual clients wanting to use our public RingCentral app - "ChronicCareIQ Call Activation and Reporting". What is the minimum service offering required ? Essentials, Standard, Premium, or Ultimate edition?Thanks

Hello.We recently changed our AA from single level to multi level. Everything is working except for our after hours side door buzzer system. Typically someone would press the button to be let in, all the phones in a ring group would ring, someone would pick up the phone and press # and it will unlock the door.After switching to the multi level IVR pressing the # button no longer unlocks the door. The phones do ring. Right now on the IVR we have a custom rule when you press the door buzzer it rings a specific number. If that number is called it sends the call to the correct ring group. This is exactly the same as it was for the single level AAI have checked the call logs and I can see the door buzzer number is in the from field. Our main number is in the To field. I can also see which extension in the group answered the call.My only initial thought (I am still new to RingCentral) is switching to multi level AA that the # button is set to repeat the menu gr

Our company has been experiencing an influx of phantom call in the last two weeks. We seem to be getting at least 5 a day if not more. The calls come through as normal, there is no indication that they might be Robo Calls. When we answer there is nothing on the other line. No noise or anything at all. Is anyone else experiencing this, or is there something that can be done to reduce this?

we are trying to add the ability for all users in our email domain to be able to utilize the email to fax feature. we can only add individual emails under each number, we have over 900 users with emails. that is not going to work. i need to find out how to enable this on the acct. i see where we can add up to 25 users per number, that just will not work. also there is a external communications area and we added our domain to it

FYI - The RingCentral Desktop Phone App (which is not the same thing as the RingCentral App), is not yet compatible with MacOS 13 (Ventura). It will quit upon application start with an audio IO error. This has been tested on both Intel and Apple silicon, and both tested with clean builds on Beta 4. Hopefully they will have a new version out by the time of Ventura's release in the fall. The RingCentral App works fine.

After call wrap up time is great, but not always necessary. Users need to be able to bypass the wrap up time and return to queue at will.

We're seeing cases each day (some days more than others), where our agents dial a number, it says connecting, but never does. They call the same number seconds later and it goes through.Support is not indicating they've seen this with any other deployment. Anyone have any insight: It happens both in the office and for agents remote/home. no other issues once connected, or with inbound calls.

I have a common area phone that is showing the caller ID for the company. Is there a way to change this to the number listed for the common area phone instead?

Is there a way to make the BLF key an auto answer intercom on Yealink T57W?

Some people in my office are moving workstations within the office. The work stations they are moving to do not currently have a phone hooked up. Can we just move their yealink desktop phones, or are there any changes that need to be made within the app?

I'd like the ability for inbound callers to select what language they'd like. Keeping in mind that for every language we have, the Emergency and General Greeting will need to be replicated, how many languages can I add?

I have set up a "free trial" account which we were immediately billed $657 for (thanks for that by the way). My question is, since we obviously didn't want the generic phone number they gave us and will need to port our current business phone number to this service, how do we change that number to be our primary business phone number and get rid of the one that was assigned to our account?

I have the Yealink T42S and when the phone rings the caller ID slowly scrolls DURING HOUR CALLS - MAIN CALLS before it ever shows any ID information. It scrolls so slowly that the call goes to VM before you can even see who's calling. Is there a way to disable the call types so we can see the ID before they hang up?

Hello, I wanted to know it is possible for there to be a time stamp option when searching call logs. To replicate, got to https://service.ringcentral.co.uk/ then Reports>Call LogDetailed and then in the date picker, I can only select specific dates. If we had a report of calls dropping at a specific time of the day I cannot search them, for example all calls on the 17th of August 2022 at 14:30pm.Any help would be much appreciated.

Received three voicemail messages from the same number (guest who would not be arriving as planned) so I know they actually left messages for us. All three are just clicking noises.

All my voicemails are saying this instead of letting me hear the actual voicemail, "To accept press one to send a voicemail press two to hear the phone number press three".

Hello new user here. I have found that when I am on an active call (like on the desktop app for example) and another call is incoming I receive no notification that another call is incoming. (no audio or visual cue) My call queue is set to ring all my users at the same time when the main company line is dialed. When I am not on an active call everything functions normally, but as soon as I answer I am blind to all other incoming traffic until i hang up. Anyone else experience this?

Hello,Our company just recently migrated to RingCentral from a hosted PBX system. We are only using RingCentral for calls although we do have the MVP licenses. We use Microsoft Teams for internal company messaging/sharing files etc. We had a few users that would periodically call team members via Microsoft Teams instead of their desk phones that were registered to our PBX. With that being said, we just had a situation where an employee was on a RingCentral call - during the call he received a separate call via Microsoft Teams. When the Microsoft Teams call came in, the RingCentral call that the user was on was terminated. Is there any setting I can enable to stop this feature from happening?

Often, when on a call made by the RC app on a PC, and trying to make choices by pressing the number keys, some of the DTMF tones generated by the RingCentral app are not recognized. Perhaps their duration are too short, or the frequency is not quite right? This is a very annoying problem, and forces one to hang up and use a cell phone to make the call and enter the information using DTMF.

Seems we've been at zero for some time today. Thanks

Our receptionist has an expansion module EXP40 on her phone. One of the user extension on the hotkey does not connect. Might not have been added correctly. I want to know how we can add/remove contacts from the expansion module? Is this done on the phone that it's attached to, or from the admin Office@hand admin portal?

I have a Plantronics headset and Jabra speakerphone attached to my PC (W11)Ringcentral keeps defaulting to the Jabra. In fact I never use the Jabra with RC (desktop application), so I want to either disable it completely, or at least make the Plantronics headset the default.I have tried downloading each of the "apps" for the devices seperately, and also together. Nothing I do persuades RC that the Jabra isn't the main device. It always shows the Jabra as connected and active and the Plantronics as connected and not active.This is possibly an interaction with Teams which I also use, and use both headsets for.How can I just remove/disable the Jabra from RC?thanks

Can we opt to not use the phone CTI and just log all calls automatically?

I am having issues with RingCentral not sending SMS messages that contain certain email addresses. I have a domain address for my small business and RC will not send messages that contain our email addresses that use the business domain. I can send SMS with email addresses like Yahoo, GMail, or iCloud. It also will not allow us to send a link to our website that is at the same domain address. How do I fix this?