RingEX

Would you please make text typed into Body of email-to-Fax messages render on first page of received faxes?This would be very convenient for RingCentral users who simply need to send a brief Fax message of a sentence or two, instead of having to open a Word Processor program, typing the message into that, name the file and save it, then attach that file to the email-to-fax @rcfax.com message.Some of RingCentral's competitors have been offering this useful feature for many years.When RingCentral Fax users type text into the emai-to-fax Subject line, that text appears on the first page of the fax.Please enhance this by also allowing whatever text is is typed into the Body of an email-to-fax message to also appear on the first page of the received fax.Thank you!

I'm trying to set up a IVR where say for example Press 1 for customer support.This then rings multiple users extensions OR rings one then the other, then.. and if no answer goes to a voice mail all those users can check. I see some close features here in RC but not this ability. For example if I set up a phone queue, the voice mails can only be seen by an admin and they have to long into an entirely different place etc. Is there a way to set up a virtual extension and have that consecutive or simul ring the extensions and then go to a voice mail all can check... and can an alert go out there is a voice mail?

Would it be possible to have the option to turn on/off a beep or disconnection tone to let you know a call has dropped/ended?

We added a second phone number to our existing account and I would like just this phone number to go directly to voice mail anytime someone calls it. How do I set this up?

I have the desktop app and the mobile app on my iPhone XR. When I am sitting at my desk, I prefer to use my cell phone to answer calls, and they ring through the app just fine, but when I answer the call on my cell phone the audio defaults to the desktop computer app. How do I resolve this issue?

Is anyone aware of a way to limit user access to the desktop app. I have a manager that wants to prevent remote workers from leaving their desk and working from their mobile device. I cannot see a way to make this happen.We are using the Desktop RC Phone app and we still need some people to use the mobile app as needed, this is a group of people that should be working from their computer. I see no way to prevent them from installing the mobile app and signing in and fielding calls from wherever. I know that is generally what we want, but for this department it makes sense to limit their mobility.

Hi,I only have Ringcentral Fax only Service (No Voice Service) why I am being charged Calling Credit Package ($20/month)?My service does not include Voice calls.ThanksLorenzo,

When I receive a message on a long conversation I have to scroll down to see the new message. He don't show the most recent message. Same think append when I right new message. I press "enter" and I don't see my message I have to scroll down to see the message I just send.

Hello. One of our users asked if this is possible. Similar to the Outlook delayed send on an email. Can they queue up a text message now and have it delivered some time in the future. Example, someone one the East of of the US is working a Customer Service issue for a customer who is on the West Coast. They don't want to send a text at 9.30 PST to be delivered at 6.30am PST. Thus the question if one can send now but delay delivery for a time in the future.

Hello. Clearly it's simple to give users the ability to change what number they display when the call out.But we have a group that is looking to allow users to show two different CallerID text options. We have one Master Account Site which is more like a master billing Site/Account. No active users/lines. Under that Master Account, we have a Site. From this site, we want to give the users to that site the ability to show two different names. Calling From same site/extensionNumberCallerID DisplayAcme Widgets888-555-1212ACME WIDGETS888-555-1212Acme Things777-555-1212ACME THINGS777-555-121

Hello,Android users are currently experiencing blank pages when trying to log into the RingCentral app using Single Sign on. A user can enter their email address but it appears that the redirect to Okta never loads. Has anyone experienced this before, it seems to only be affecting our Android users. Has anyone run into this before?

How do you stop a call from coming in to a user whose line is already active? We are experiencing multiple calls at the same time which means that the Refused Call total is very high.

I bought a Cisco CP-8800-V-KEM-RF for a Cisco 8861. When I plug it in, it says accessory not supported. We have this sidecar on other 8861 with no problems. Any ideas?

We have been having issues with RingCentral calls coming through our Android phones for MONTHS! Nothing has really been fixed.We are a small business and we have one phone set up to get 6-rings before going to the second phone to also ring 6-times before then going to voicemail. The purpose of this is so a potential customer will hopefully get their call answered before they get to our voicemail so services are personal! On the first phone, it is hit and miss when a call will even come through. For instance yesterday the caller called our RingCentral number and the first caller was shocked the call even came through. The call was answered without issue! When that same caller called later in the evening, it never rang on the first phone, rang one the second phone, went to voicemail, and the first caller had gotten a notification email that there was a voicemail. Due to RingCentral reps changing things around to "fix" the issue, 1st Caller couldn't ac

I can't be the only one that isn't pleased with them moving the text messages from the left menu bar to the call button on the bottom and taking away our ability to Archive and Mark messages unread? Is there a way to change it back? We are a bridal store and work with our clients anywhere from 1 day to 18 months and we can't simply delete a conversation but would like to take it out of the inbox to see the new messages that haven't been responded yet or ones that need to be reviewed. -Yuriy

Like most everyone, we are attempting to fend off Robo-calls and calls from bad actors. I thought we could enable Call Screening Based on Contacts List(s) to help with this. However, when one of these (or test) calls is made, the caller is asked for their name and to press #, but the call completes anyway(?). The called party hears the phone ring, they answer, and nothing is different.The called party should hear what the caller says their name is and have an opportunity to reject the call....correct?

How can I listen to call recordings on my mobile app- iPhone

The new version is really complicated and difficult to locate options and lacks multiple features.- can't move the task to another group- can't add time manually- task management from the right panel is really a mess- no separate category for groups to create as before- can't move anywhere if the task description box is openhere is much more. :(the previous version was best :(,The previous version was best, this version is really difficult to locate options and also the interface is complicated. It lacks multiple features. - can't move the task from one group to another- can add the time manually to taks- task management on right panel is really a mess- no category of groups here is much more, it's not good. :( we want the previous one back.:(

I had this problem and could not find a clear answer. The Polycom IP 6000 conference phones are now available for under $50 refurbished rather than 10 time that price new. That means a lot of people are going to buy an inexpensive Conference phone. The problem is that the phone can be configured to work with RingCentral, but they go into a BOOT LOOP causing them to re-boot every 30 seconds or so. The problem is that the latest firmware, which is installed on the phone, is not compatible with RingCentral. Here is the fix.1) Plug the phone in and get connected to your network. 2) find the ip address (Menu, Status Ip)3) go to the phone in a browser. The default password is 4564) go to Utilities/ Software Upgrade/Check for Upgrades.5) click the down arrow and select 4.0.9.11916) click Install7) say yes to warning that the phone will be downgraded, then accept , then OK8) P

Wondering if anyone else has experienced this or has advice on what to do..Our main line number is constantly ringing with people calling saying they received a phone call from this number and they were just calling back.But we are not making any phone calls hardly at all and we haven't made any from the main number. (Note : this is a new account) ,Our main number is constantly ringing with people calling back saying they are returning a call even though we are not making any outgoing calls at all. Has anyone else experienced this and/or have any recommendations we had to turn the number off because it was just constantly ringing, but always "I received a call from this number just calling it back" type response.

Good afternoon,I'm trying to see if there is a way to format the text messages we send like the regular messages in ringcentral on the desktop app. If there is not a way currently is that a feature we can get in the future?

The new RingCentral app does not have the availability to sort by color or move task manually. During update we also lost some group messsages.you can no longer see all task in each team as well.

What are the locations for the iPhone and regular phone dial-in numbers? I would like to add the location for each of the options in the standard RC template the meeting invitee receives when a call is scheduled. Example:Or iPhone one-tap : US: +1(646)3573664 +1(470)8692200 +1(773)2319226

We would like to enhance our ring central account to be able to send simple surveys to customers via SMS after communicating with them via phone and text messaging in the Ring Central app. Then we want to gather the responses to produce reports - in excel or another app if we must integrate another app. Does this capability exist or can it be added?

Hello everyone!I have a question. I have a call queue set up where it distributes incoming calls between analysts. Do you know where I can find a live dashboard - something I could put on a big TV screen - so analysts taking calls can see how many calls are waiting in queue, and how long they have been waiting for?Thanks in advance!