RingEX: Phone, SMS, & Fax

We have 5 users and 4 of us are on the soft phone version on our laptop computers. when someone calls and we do not answer (either on the other line or away from the office), the call will go to voice mail. Unfortunately a few months ago the messages started experiencing a long delay (could be days) in populating to the desktop app. We get a voice mail and are notified by email that there is a new message. We have raised the issue with Ring Central support and the only solution they have is now we get the messages in our email inbox and have to open up an audio file. The other solution they gave us (which works) is to log out of the app and then log back in, which is not convenient for obvious reasons. Anybody have any suggestions? It's to the point of maybe having to abandon Ring Central and move to another provider. Thanks guys,

Very,very dissapointed that there is no whisper to ID a call or a way to change the caller ID to let my staff know what number is calling in from.

Hi everyone. Have some issue with sending a SMS to recipient. Just have an error message "Message is not sent. Message cannot be sent. Please, try again laterMessage is not sent".

It seems like after this most recent update all of our missed call and text notifications are really delayed. I'll get a missed call notification 3 days after I missed the call and I stay logged into the desktop app. It's happening to mobile app users as well. Is this happening to anyone else.

I would like to be able to designate more than one extension to receive faxes (ideally in the "Deliver faxes to:" settings area)As it currently stands, only one extension can receive and VIEW incoming faxes.  This is not efficient, as the onus is now on one person to read and later disseminate faxes as necessary.In a physical office situation, with a physical fax machine, an incoming fax can be viewed and read by multiple people.  Why can't we achieve this in RingCentral?Appreciate your help!

We are new to RingCentral and are getting ready to deploy the necessary applications to our end users but have a few questions regarding the various applications.I have been browsing the RingCentral Support site but can't' seem to find the answers to the following questions.Does the RingCentral App include RingCentral Meetings, and the Outlook Plugin?Does the RingCentral App include RingCentral Phone Desktop?We are using the 32-bit version of Office 365 running on Windows 10 64-bit, so which version of RingCentral Applications should we install, the 32-bit version or the 64-bit versions?Does the RingCentral App work in a Citrix XenApp multi-user environment?Does RingCentral Meetings or RingCentral Phone Desktop work in a Citrix XenApp multi-user environment?Where can we find the administration/installation guides for the various applications?We will be deploying the RingCentral applications via our software deployment program, so where can we find information regarding the comm

I am working to transition to the new RingCentral app....I am noticign that adding contacts is not very simple. It is frustrating that there is not a simple button like the previous app. Further more...I just notice that this is an invitation...not an import contacts. So what I am seeing is that I will have to manually dial out using the new app. That is ridiculous and I hope that this is fixed! There needs to be a way to import your contacts from your Office 365 and/or Mac contacts.

We are looking for access to the API to only get the Current incoming call with the caller ID and history of calls for the current date and put on our custom dashboard. Is there a way to do just that?

CASE # 09593888Is anybody getting the run around with support between Ringcentral and their Call Center provider inContact (AKA CxOne, AKA Nice, AKA What's next)? I have been having issues with their reporting platform pulling incorrect records. Individual calls are merged together and reported as a single call :[]. Messing up our records for audits.When you try to contact inContact they tell you to go through ringcentral. When you call ringcentral they are not familiar with inContact so they generate an incident and then send you to inContact. The latter then says you need to contact Ringcentral because they are not forwarding the calls to us correctly. Ringcentral again tells me it's an issue with the call center.Now this reminds me of a french cartoon I watched as a kid "The 12 tasks of Asterix" .https://www.youtube.com/watch?v=JtEkUmYecnkWhy can't we get streamlined support?.. the two support teams need to work together behind the scene to figure out what syst

Has anybody out there had experience with converting from a free Glip instance to a full, paid, RingCentral implementation? I'm curious as to whether they were able to transfer your users/conversations/teams intact or whether you needed to start over from scratch.Thanks,Keith

I work for Disability:IN and one of our Inclusion Works companies uses RingCentral and asked me to check out the accessibility of the tool.  This client is trying to comply with the Disability Equality Index which specifically asks is their telephony system accessible for users with disabilities - all types of disabilities, including deaf and low vision or blind users.   I am hopeful to find a RingCentral expert in accessibility to provide me with some testing details, similar to a VPAT for Section 508 compliance.

US Account, Currently using the Glip RingCentral app, the contacts are not syncing with the online contacts. The contacts sync with the other Ring Central app, but I have been unable to sync the contacts with the Glip app.

Hello,I want to use RingCentral for sending messages. For I will have various accounts, I chose public application Auth-code flow. I am using the functionality for desktop application, I have researched the way to get auth-code is through browser on which I will login with my ringcentral account then will allow access permissions and then it will return the auth-code in the callback url response that I have passed while making request for it.It is inappropriate for my desktop application to open up browser and making all my accounts user to follow the steps to allow access. Is there anyway through code that this process runs in background and user will automatically get the auth-code once I access the api for it.I am stuck. Please help!Regards.

When logging in to the desktop application after booting up RingCentral pops up a window and tells me that it's lost connection and I have to re-log in again. We have a few other users in our office also experiencing the same issue.We are able to log in on the second try so it isn't an emergency, but I'm curious to as why this would happen

Hi, I'm using a Mac with Catalina 10.15 I've download the Mac desktop app v19.10.2 but I get an error message saying "RingCentral cant be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the dev...."Is there a new version in the pipeline or am I missing something?

When a client tries to fax us, it goes to voicemail. Is there some setting they should change on their fax machine so it wont go through as a phone call? Faxes from other machines go through ok

I have a Bose headset and it's connected to my PC and it's recognized in the RC SaaS app, but microphone setting is spinning with the "Loading" statement. The speaker and ringer setting are default stating the Bose headset?

Can someone direct me to the Glip User Guide? I would like to share it with my team, but I am having difficulty finding one.

How can i retrieve all the numbers that i called from my ringcentral phone from January to December of 2018?

Our company has recently installed Polycom VVX 300/310 phones throughout our organization. I believe there is a way for someone sitting at a desk to remotely answer a call ringing to another extension. (Example: an incoming or transferred call is ringing at extension 105. The person that sits at 105 is not at their desk, but their co-worker at extension 106 is available. How can the person at 106 answer the call at 105 without walking over to that handset? Is there a code that can be input at 106 that allows them to retrieve the ringing call at 105?) Also, if I'm correct in my assumption that this is a standard feature, does anything need to be configured on the handsets to make this functionality work?

I have call groups set up to receive call simultaneously. The problem i have is even if someone answers the call the other members ring app continues to ring.

I don't use the desktop app or mobile app, only the RC web interface. My company details apparently aren't displaying on the fax cover page. (See screenshot.) I have looked through all the questions but they seem to be when using the desktop app. Is there a way to put my company information on the fax cover sheet?

On our last billing statement I noticed we are now getting charged $54.99 to have user's that are 3rd party companies with their own numbers. We also have users set up with our service at phonewagon that just sends texts with specific information.For example, if a customer calls in on IVR and opts for a service we do not provide that person can opt to press a key that goes to another company off our network with a user account we created. If a customer calls in an opts for an automatic text enabling them to submit a certain form that caller gets redirected to an extension on Phone Wagon that automatically texts that caller.Last billing cycle our bill doubled from around $650 close to $1300. This will potentially lead to a problem as for the past 10 years we were not charged the $54.99 per user.Im looking for some sort of an option here that would work better with our company or we may have to find an alternative phone system that is more cost efficient.

Anyone else experiencing the issue with Ringcentral looping when launched? Meaning when opening the application, it would load then shutdown and restart continuously by itself in Windows 10? If so, what is the solution to resolve this issue?

i use a plantronics savi 7xx headset with my ringcentral account. this headset allows me to simultaneously connect both my desk phone and the softphone on my computer. i can pickup and initiate calls on either the desk phone or the softphone, routing audio through the headset. but there is a problem that i cannot figure out. outgoing calls initiated on the softphone makes me sound robotic. incoming calls sound fine, according to the person on the other end of the line. it's only when i make an outgoing call with the softphone that i sound robotic to the other person. does anyone have the same experience? and if yes, have you figured out a solution?thanks.