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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,833 Questions
  • 8,414 Replies
3833 Questions
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jason-brown12New Participant
asked in RingEX: Phone, SMS, & Fax
What network address must the an IP phone be able to communicate with to work with Ring Central?

I have a current LAN network with 20+ VVX 411 desktop phones working fine.We are trying to change to a new circuit with more bandwidth, in testing that new connection, the IP phones will not function properly.Can someone tell me, definitively, what network address or resource these phones need to be able to communicate with to function properly? Like a URL or IP Address?We are trying to configure routing on the new circuit to allow for the connectivity to work... and I am uncertain of what that is?After looking in the phone settings on a phone on the working network, my guess is:sip.ringcentral.com (199.255.120.146) , but I really need to be able to answer this question with confidence to avoiding a lot of time on the part of my network team and our internet service vendor.

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randall-thomasNew Participant
asked in RingEX: Phone, SMS, & Fax
Calling personal/syncing/imported contacts on RC APP

When will the RC APP on my MAC be able to sync in contacts.. so we can call them. Seems like a big missing feature. The RC App on my iphone has this. Without this feature on my desktop I have to have BOTH RC Desktop app and RC App (new) HELP!

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Community Manager
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julie-sperrittKnown Participant
asked in RingEX: Phone, SMS, & Fax
How can my receptionist see if a colleague is on the phone - either ringcentral or incontact?

I have a large group of employees using ringcentral on a mix of hotdesk deskphone, mobile or both.I also have a large group using incontact via a hotdesk deskphone.When a colleague using ringcentral only on a hotdesk polycom wants to put a call through to an agent, it is difficult for her to tell who is on the phone and who is not. This is made especially difficult by the fact that calling an agent via ringcentral will make the phone ring for that agent whether or not they are already on a ringcentral or an incontact call.How can:1. a receptionist know who is available to take a customer call2. a manager know if their team are available or on a ringcentral callWe are a UK company of 250 users using the ringcentral/glip app on mobiles and hotdesk polycom VVX501s.

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alltejNew Participant
asked in RingEX: Phone, SMS, & Fax
Copy paste of an image is not working in version 19.11.1

I tried to copy/snipped a screenshot/image and paste it glip and does not work. I use to be able to do this. My RingCentral/Glip was just updated to 19.11.1 so I suspect that this is broken in this version. I know the image is in clipboard because if I paste it in word/outlook, it will work.Text copy&paste is working fine.

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chad-dixonNew Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral Desktop App Sticky Caller ID for SMS Conversations

I'm surprised, unless I'm missing something, that the Caller ID for SMS conversations isn't sticky (retaining the same outbound caller ID as the current conversation). The mobile app does this by default - is there a setting in the desktop app or is this not currently supported?

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paula-allenNew Participant
asked in RingEX: Phone, SMS, & Fax
I can't seem to retrieve my voice mails.

Service Plan:RingCentral ProBilling Plan:$22.99 for 1 monthPlease give concise instructions on how to retrieve voice recordings.

4140
BeckyH
Community Manager
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ynkNew Participant
asked in RingEX: Phone, SMS, & Fax
SMS message received as a phone call

A user of ours tried to send a text message to a client, the client didn't respond, later when he spoke to the client, the client asked him why he called him so many times, so he realized that for every text message he got a phone call instead of the text message, is anybody else experiencing this problem, or does anybody know the reason?

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scott-bradshawNew Participant
asked in RingEX: Phone, SMS, & Fax
Mobile Numbers as outbound ID

UK, Motor Finance, It would be good if Mobile numbers could be assigned to outbound calls - This would increase the possibility of making contact with relevant parties when calling their mobile. We base most of our communication on Mobile numbers as the primary contact number and as such most people are likely to answer a mobile number when on caller ID than a Land line.

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greg-chaconNew Participant
asked in RingEX: Phone, SMS, & Fax
lU.S. Cannot sync desktop app with outlook contacts

The latest desktop version eliminated the ability to sync outlook contacts, was this a mistake or is it being addressed?

1560
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Employee
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Chris62411084004New Participant
asked in RingEX: Phone, SMS, & Fax
Advertisements and Marketing - Corporate

Hi there - forgive me if this question has been asked before or needs to go to another area - but I am a new customer to RC and the only gripe I have is the fact that Missed Call notifications and Voicemail notifications have what I would say is "marketing material". For one our users -(large base) - to receive a "Earn up to $2500.00 for each business you refer to RingCentral" is obtrusive to our end users. I would think that there is a way to disable this. Please advise if there is or if this is on the radar.

1390
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Employee
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shanell-lewisNew Participant
asked in RingEX: Phone, SMS, & Fax
too many mailboxes

I have been trying for 2 weeks to get our issue resolved with "customer support". We had several individual accounts/fax lines combined into a single account, keeping all the numbers the same. Now when one of our users try to send a fax via email, we get a return message that there are too many mailboxes and to log in to the account you are not using and delete your email address there. It seems like their system is still seeing the info from the old accounts and confusing it with the new account. Every call or chat to support always starts back at square one, describing the problem, sending screen shots, etc. and getting no where.

4400
BeckyH
Community Manager
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laurie-johnson14581New Participant
asked in RingEX: Phone, SMS, & Fax
Call Forwarding, Call Queue

Hello RingCentral, it's disrupting and highly unprofessional when a call comes in while I'm on a call because of all the beeping and ringing. How long before you create a feature where I can say, "If you receive this recording that means I'm on another call right now." Recordings are ruined because of the ringing and beeping. Thank you.

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stephanie-rostollanNew Participant
asked in RingEX: Phone, SMS, & Fax
My automatic call recording is turned on for all our extensions but there are no recordings in call log. What happened to them??

My automatic call recording is turned on for all our extensions but there are no recordings. I looked in the call logs and they are blank. What happened to them??

1680
BeckyH
Community Manager
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paul-austwickNew Participant
asked in RingEX: Phone, SMS, & Fax
Silence, gap for caller after Company Greeting Played.

1) UK ACCOUNT2) Case: 096827773)We are looking at the following call flow.Call rings through <COMPANY GREETING PLAYED>Rings #301 receptionist extension(If receptionist cannot answer or away from desk divert to <CALL QUEUE>.nb we don't want menus as we want a personalised service, and have older clients that can struggle with the menu options.ISSUE - After playing the company greeting in the above scenario Ring Central leaves a long silence before ringing the receptionist. The caller is confused as the line goes dead for 12 seconds.It appears Ring central is pausing for a telephone button to be pressed if a menu has been used.Proposed Solution :-Change the behaviour so that if no menu options are present REMOVE the gap waiting for a the response.Currently we are using the work around of having it forwarded to the main receptionist number and having the company greeting on her transfer prompt. However this causes this issuesa) The main receptionist if off / at launch cann

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paul-pNew Participant
asked in RingEX: Phone, SMS, & Fax
Multiple people using single line (and never at the same time)

Hello, can someone advise me on the best way to handle a single number at a location where the employee currently on-call can use the account. If the small pool of on-call employees all had the soft-phone installed on their smartphone and then only logged into the shared account when they were on call, would that be the best (most viable) solution?Apologies in advance if this is a silly/simple question - I've inherited admin RC service with no training.

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Community Manager
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kelly-molloy1New Participant
asked in RingEX: Phone, SMS, & Fax
how can we get the new iwatch to work for inbound and outbound voice calls

need new iwatch to work with some type of app so that it can answer and make voice calls on its own

840
BeckyH
Community Manager
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eric12345678910111213New Participant
asked in RingEX: Phone, SMS, & Fax
Disable incoming faxes during holidays

Many offices in our field turn off their fax machines over the holidays. I'd like to be able to do the same. Is there a way to temporarily disable incoming faxes for our account?

4810
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olsonrealest8New Participant
asked in RingEX: Phone, SMS, & Fax
Maximum Pages for Fax?

I keep having a fax fail, and it says due to there being too many pages. Does anyone know what the page limit is per fax?

12950
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Community Manager
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courtney-mullinsNew Participant
asked in RingEX: Phone, SMS, & Fax
Is there a way to have text messages from my team routed to another Ring Central user to cover while I am out on vacation?

Is there a way to have text messages from my team routed to another Ring Central user to cover while I am out on vacation?

5140
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Community Manager
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mark-boyerNew Participant
asked in RingEX: Phone, SMS, & Fax
Admin access to users Ring Central IM history

Is there a way to view IM conversation history in the RC app (Glip) between two users from the Admin portal?

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casey-stengelNew Participant
asked in RingEX: Phone, SMS, & Fax
Outgoing fax keeps failing

Trying to send fax to domestic number using (###) ###-#### format but fax is failing and RingCentral is showing foreign +## (##) ###### as attempted number

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michael-arndtNew Participant
asked in RingEX: Phone, SMS, & Fax
Can any of the Ringcentral approved routers support a Comcast and AT&T input?

My companies primary internet provider is Comcast. We've been having on and off again issues with them recently so we had AT&T install a backup line for internet connectivity. Can any of the Ringcentral approved routers support two internet connection inputs and switch between them if it senses issues with the primary connection? I would like to avoid having to physically pull out the network cable and switch it in case I'm not at the office.

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david-heuselNew Participant
asked in RingEX: Phone, SMS, & Fax
When on a cell phone call (Verizon) and I receive a RC Phone call, my cell call is muted. is there a setting for this?

We are new to RC. My users are adding the RC Phone app to their cell phones.We are finding that when a users desk is called, his cell call is put on hold. We do want the calls forwarded to the cell phone just not to interrupt the existing call.

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baldastiNew Participant
asked in RingEX: Phone, SMS, & Fax
No sound - speakers are active on PC and in Ring

I see the message was 40 secs in length, but no sound. Speakers are turned on, RC sound is at max.

3060
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douglas-loweNew Participant
asked in RingEX: Phone, SMS, & Fax
Valcom V-IP-821A

I'm trying to interface an existing Valcom V-2901A Universal Door Answering System with RingCentral. I connected it via a Cisco SPA122, but ended up frying the ATA because I was connecting two FXS ports together. Luckily I didn't damage the V-2901A.Valcom tech support said that the correct device for this application is their VIP-821A, which provides the FXO port the V-2901A is looking for and interfaces that to SIP. I've purchased one but am having trouble getting it registered on RingCentral. I added it as an existing device and got the SIP settings required by RingCentral, but the Valcom uses different terminology and has additional settings that aren't mentioned by RingCentral.The SIP settings that can be configured for the Valcom are:Phone number -- I think this is the RingCentral SIP User nameAuthentication Name -- I think this is the RingCentral SIP Authorization IDSecret -- I think this is the RingCentral SIP PasswordRealm -- I've tried leaving this blank, t

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