RingEX: Phone, SMS, & Fax

We submitted a PDF TCR form back in January and it sat inactive for some time. Once we finally heard back, we were told something was entered incorrectly, and had to resubmit. It then sat inactive for another month, and we're now being told that we have to submit via the Admin portal and will STILL be required to wait the additional 20 business days. There's really no way to escalate/speed up these TCR requests??? It's one thing if users are failing to submit the required items by the deadline, but we are not nearly the only people who've suffered from this extremely poor rollout. I've called the support number given to me to reach the "TCR Team", and have been unable to get through for an hour now.

I keep getting reminders to register for SMS usage, but my account is not owned by a business - its my residential service.What am I supposed to do to keep using SMS (< 10 a year)?

My business uses conversational SMS — always initiated by the consumer, and never used for advertising nor any automated API. TCR documentation states implied consent is sufficient in this case, but it seems that my campaign would be rejected if I were to just rely on that?Is it sufficient to add a clause to our terms and conditions on the business’ website stating that consent to receive conversational SMS to communicate with the business is implied, and then for opting out to have both (1) a paper form available in-office for customers to fill out AND (2) customers can text “opt out” to the business’ number and we will mark their files as do-not-text?

Hi there.Windows 10RC Desktop version 22.1.31.2866 Windows (x64)I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only:The business name field exists and is displayed when I click "View profile":RC Contact will also not search on a Company name so I cannot search for the contact I am trying to find (knowing that the contact exists).Why does RC not display or search the Company field that exists in the contact record?How can this fault be rectified such that my contacts list will display a Company name and number and I can search for a contact by Company?CheersCraig

Do I need to only submit campaigns that go through ring central or do I also need to include text campaigns that come from our Square marketing platform, and our scheduling site sends out automatic apt reminders but not from ring central. Do I just show the usage of ring central?

So Let me get this straight..I join RingCentral, pay monthly fees for however long it takes to get a TCR approved? I'm on Grasshopper now. not the greatest service, but I can sign in, get a new number and start texting all the customers and truck drivers I do business with. Why is Ring Central so Complicated?

We are a healthcare business and rely heavily on test messaging our employees who are in the field with patients. We have submitted our TCR, completed a case number, and have had no updates from Ringcentral. This has been absolutely detrimental to our communication between office and field staff. How do we get this expedited?

Do not have an EIN number as I am a solo business that operates as an independent contractor. Anyone else operate like this and able to register. Called the number for TCR support and was no help.

We are only using SMS employee to employee, we rarely use it outside of texting each other and we do not have a SMS sign up on our website. I am not sure what we are supposed to submit for approval when they do not exist within our business. We have about 5 numbers that are consistently texted on a regular basis.

Hi, I'm looking to try to develop a standard practice or policy of what to do when an employee goes on any type of leave (medical, paternity, ect). Typically our business will higher a temp employee to fill in the gap while the employee takes leave. We would like this experience to be as seamless as possible for our customers without having to change phone numbers and call trees. We would also like to make it easy for the employees and make sure temps can get old voicemails, and when the employee returns to transition everything back to them.Is there an easy way to handle these transitions? Do we need spare licenses for these purposes? Would it be best to create the temp employee their own account and forward all calls to the temp employee? Then what about voicemail sharing. Or is it easier just to change the email address on the backend to the temp employee's email and let them log in like that.Just wanted to see what other businesses were doing, or what RC may recommend as be

Our SMS Log under Reports is now empty. I was trying to track down a text that was received in the admin account to find out who the text was being sent to and noticed that nothing has been logged since just after midnight on the 14th.Has anyone else experienced this and how did you get them back?

Hello,I don't want Ring Central to start up automatically on my Windows 11 PC, so I removed it from the startup app settings. Yet every time I use Ring Central, it seems to put itself back in the startup settings.Normally, I'd chalk this up to a Windows problem, but Ring Central is the only app I have this problem with. How to I keep it out of my startup apps?Thanks

I have had this account and phone number for 7 years now and use this as my personal and primary line to call and text my clients. I have been using it for years.. I don't use it as a big campaign, or send out hundreds or thousands of messages at once. My clients have already agreed to talking to me with my outbound agents. Transitioning to using an opt-in will kill my responses from my clients with them thinking its a bot talking to them and not me. I will leave RingCentral if I have to use Opt-in and opt-out for this personal business line that I have been using for 7 years. Is there a way around this or am I misunderstanding this whole process?

We are currently not able to read our faxes AT ALL. NONE. They are all illegible when they hit the fax server. We are a doctors office and 24 hours of no faxes is a critical failure in our world. We are not getting much help or information from support. Has anyone had issues such as this before? We have not really had a critical system down error before this one. This is urgent to us and we are not receiving the support we would expect for such a critical part of our business.

I currently forward all my calls to my cell phone number. when I dont answer a call it goes to my cell phone voicemail. How can I make it go back to my RingCentral voicemail when I deny a call and or when I dont answer a call? Please explain the process of how to set this up. Thank you So much!

In our company we mainly user texting for confirming the order/invoice is correct. The only "consent" we say is on the phone call "okay we are about to text you your invoice please confirm it is correct" etc. What would I put in the obtaining consent box?

We never send texts, but occasionally a client will send us one or a website will send a login passcode via text to our primary number. We need to continue being able to receive texts, but have no desire or need to ever send texts. I have registered the company, but do we need a campaign? As we do not send texts, it seems we would quickly fall into the "fines" for not sending enough, and all the verbiage I have seen about having SMS getting disabled only references sending texts, but we cannot afford getting locked of receiving texts... I cannot find a definitive answer. Please help!

When applying, it says our address needs to match the address from our EIN application form, (which was outside of the US at the time of applying). However when I fill out the application it does not allow me to change the country field. Is there any way to submit an application in this situation? It says if they do not match it will be rejected automatically, so I'm not sure how to fix this.

I’ve registered with TCR for my brand (my company) and a “campaign”. But I can‘t find any explanation of what a campaign is?I mostly text with clients to schedule/confirm appointments. Is that a campaign? And do I have to do something else before 3/31 in order to continue this practice?

During the Campaign setup process we stopped at this question not because of the number, but because of the 6 messages per minute threshold.Does this apply to both inbound and outbound?If a number exceeds the threshold, will they roll over? In other words, if I exceed the 6 messages in a minute threshold, will the seventh simply be delayed?We ran a report and found there were a total of 11 instances in all of last year where we exceeded that threshold. The difference between $18 and $120 is significant for us.Much thanks in advance.

We are having problems with the phones also, some of our calls are not coming in but will show on the app they just called.

I have been trying for a month to get help with this and RC Support either acts like they don't understand or doesn't call back and I'm very frustrated so sorry if this comes off super complainy. I need some help!I manage a doctor's office. Our doctors rotate who is "on call" overnight. We are set up so there is a dummy user that receives all after hours calls from the IVR and custom rules set up to forward any calls to the doctor that is designated ON CALL for that specific day. Since 2/10, we no longer see the number of the person that is calling, only that the dummy user has forwarded a call. My docs need to be able to quickly see who is calling (is it the hospital? the lab? a patient?) so if they are in surgery, they can opt to answer something urgent or if it is a known call they are waiting on that has priority over another. I have emailed back and forth with support, done the chat, requested multiple phone calls, sat on eternal hold and nothing. No one

My office has been using Ring Central for years. Whatever the latest update had in it, has totally corrupted the desktop app. It's slow to load, rejects texts, won't let me pick up calls and has crashed my business which survives on the phone. Please investigate this and send a better update.

I never received an email from RC re the new regs. My first notice was this weekend when I opened the desktop app and saw a banner. There aren't 20 business days left in the month to resolve issues, and there are potentially many.

We are a Non-Profit. We obtain donations through our 3rd-party payment processor's configurable forms on our website. Phone and Mobile Phone are among the available fields. Is it necessary that our processer's form "State that recipients are consenting to receive SMS messages...?"