RingEX: Phone, SMS, & Fax

Hello- We have had several incidents where we have sent a fax and received the transmission result "failed" but then learned that the faxes actually went through. Any idea why that might happen and how to fix it?

Has anyone else noticed that sip.ringcentral.com (199.255.120.146) has been dropping packets? We were down for over an hour yesterday when sip.ringcentral.com was not available. I called into support to open a ticket and tried to explain the issue, but you know RingCentral support it is a bit iffy and they need to follow procedures.Anyway, after an hour on support the server came back on line (support said it is was a DNS issue LOL, pinging an 199.255.120.146 has nothing to do with DNS. anyway). It was dropping a lot of packets. And today though the server is up, its network does not seem to be stable and is still dropping packets. I tested from three different ISPs and one is an MPLs straight into their network.We tested for packet loss all the way up to the hop before 199.255.120.146 and the route was clean. The issue appears to be at 199.255.120.146, I am guessing this ip is some kind of load balancer like an NGINX by the way it acts. Is anyone else seeing the packet drops?

Is there a way to turn on sounds for incoming text messages in the RingCentral App?

Hi. I imported contacts from another account using RingCentral Web CSV contact import future. The contacts imported fine and show up nicely on the web. However, my desktop app doesn't have them. And the contacts that I create in the desktop app are not found on the web.Logging out and then logging in doesn't help. Reinstalling the app doesn't help.Is this a known problem? When will it be fixed?

why does ringcentral put Teams meetings on hold?One of our users is providing remote training over MS Teams, sharing her screen and sound.She goes to make a call but as soon as Ring Central connects the call, the attendees in the meeting are put on Hold.Although this only seems to be happening for 1 user so far, other users can perform this action fine.

What is a good Interactive Audible Voice/Number Pad Phone Survey set up? From my knowledge RC doesn't have it, you can use Zapier as a middleware, but other apps it feeds into is all text based. I know I've seen systems that tell me to stay on the line after the call to take a survey, but it's always voice or phone pad interactive. Nothing that requires me to go to some website to fill out something. Survey Monkey from my understanding doesn't have voice or phone pad interactive. Only forms.

Good day! Is it possible to send SMS on a 5-digit number? Example would be the screenshot below. I am getting an error message when sending SMS to this number. 59963 is the recipient of the SMS.

I would like to assign speed dials on a limited extension phone via the Admin page but was told not able to. Is this something that will be added in the near future?

Will Airpods ever be compatible with RingCentral and, whether or not they are/will be, would RingCentral provide a simple "yes", with an explanation how, or a "no" answer? If not, I can stop looking as RingCentral has no information here as to what their intent is or will be other than to be silent.

I have a need to allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes. How can I accomplish that?

We are not getting a talk path on our VVX250 desk phones. No matter who I call. Call connects but neither party get audio. The talk path works on inbound calls.

Who do I contact if I need help creating a new announcement-only queue, specifically recording the outgoing voice announcement? The RChee is not helpful, and when I try to create a ticket, I get an error and it never submits.

It seems LLDP is always getting off even if its on. When I turn it off then on again, it starts LLDP again for a couple of minute, then goes down again. I'm trying to configure voice vlan with those VVX 450 and without LLDP, it is impossible.

We just set up a client with Yealink T48S model phones and when attempting to send a call direct to voicemail by pressing Transfer > *0+ext but we hear "I'm sorry. You have dialed an incorrect extension". I contacted RC support and was told this function was not available on the Yealink model phones which was also confirmed by Tier 2 and Tier 3 support. The reason given was: "The DTMF Touchtone is only working for Cisco and Polycom Phones"Will this function ever be available to work on Yealink phones? Is there nothing that can be done to make it work? I can't imagine DTMF signaling is any different on a Yealink IP phone than any other IP phone. Please advise. This is an extremely important function and one I can't believe is not working on Yealink phones that RingCentral sells and supports for which there is even specific instructions available in the KB: Transfer a Call to Voicemail Using a Yealink Phone | RingCentral

Wanted to remove the Silent message since not all of the customer are leaving voicemail their just staying on the line. For Example, Lisa called me on my phone number, she didnt really leave me a voicemail she just stayed on the line for 5 secs and hungs up, upon receiving my email notification, when i play the recording its just a silence on the line for the voicemail and theres really nothing in there. So if possible can we remove the Silence on the line and just play the message if there was really a message on the voicemail.

I want to remove the "More" menu item from specific users either by Role or Template...can't find anywhere to do that. I need to setup a modified role standard user vs. a message only user to capture fax and vm's. This user will make no calls, and is setup as a modified standard user since I can't control all the proper permissions or apply a template for a message-only user.I basically want this user completely locked up to only allow the persons who login to this user to be able to download message or faxes via the call log.

We are moving our main office, changing our internet provider and taking the opportunity to upgrade some of our internal infrastructure i.e new router (ASUS ZenWi-Fi AX) and add a poe switch. Are there any pitfalls we need to be aware of? Should we allocate the phones reserved IP addresses?

After migrating from glip to ringcentrial it is not possible to create an inline task using command/taskHow can I do it inline (not using an icon)

Ring Central "Classic" would show the icon from a status next to the user name in the left hand column of the app. Hovering over the icon would show the status text (including custom status text). This is not implemented in the new Ring Central App.As we are all working remotely we find this was a good feature. I can tell if someone is simply "out of office", or even "Running" or "Having Lunch".This is NOT the same as DND, it conveys much more information and DND affects other behaviours too.Please re-implement this missing feature in the new Ring Central App

When using the RC App to create an outbound fax on the template/form, there's no place to enter the recipient's name without having to create a new contact or writing the name in the note field. Could the To field be modified or a field added to accommodate the recipient's name and not just their fax number for proper routing on the receiving end? Not everyone has a direct deposit of faxes received. Thanks.

Was the ability to see the call map feature taken out of the QOS section in analytics?

We have a call queue setup. Calls come into our main number and ring first at the front desk. If she doesn't answer, they are routed sequentially to the other numbers.Recently something changed. Our front desk always had call waiting enabled. If she was on a call, she would see a new call coming in, and she could answer it. Now she does not see the new call coming it, it just routes directly to the next number in the queue.So basically, we had call waiting in a call queue, but it has been turned off somehow.How do we turn it back on?

We run a call center where inbound calls are taken by our front line customer service agents and then transferred to specific teams to help assist our customers. The calls are put in a queue rather than sent to a specific agent. This is causing difficulties accessing the call recording of the second half of the call once transferred. The main reason we review the calls recording is for compliance, and our call monitoring department is unable to piece together all of these severed calls. Could you please make it so that internal transferred calls are bound together, so half the recording isn't missing?? I know the recordings are somewhere in the system, so I don't understand why they can't be linked. The current model you have now is not user friendly for call monitoring and transfers. I see this has been brought up by your users in the past, but I don't see much follow through on RC's end. Could you please clarify if I'm mistaken and if there are any plans to ad

I have been using the same number for 2 years and 2 months ago it became long distance and registered to another city 3 hours away even though in Ring Central portal it still says local city. Ring Central has not acknowledged this as an issue. Has anyone else ever experienced this?

Has anyone been able to successfully deploy the Ring Central Dekstop app with a powershell script or win32 app via Microsoft Intune?