RingEX: Phone, SMS, & Fax

I work in healthcare and we'd like our Ring Central phone system to have a prompt when patients call in like 1) Triage. When the patient presses 1 for Triage, we would like another prompt to the user --- 1) Semi-urgent medical 2) Medication Refills --- is this doable in Ring Central?

Hi there,Good day! I cannot make phone calls outside the organization even our company admin already approved my access. Could you please help us with this? Thank you so much!

Hello,I have worked with RingCentral for hours on this and as we all know speed dials have been around for over 20 years on traditional PBX systems. All of RingCentral's competitors including 8x8 and Zoom offer speed dials on the Cisco 8851 phones. I still can not get anyone to show me how to add a speed dial to my Cisco 8851 phone I purchased from RingCentral. Does anyone know how to do this. Speed dials are probably the most important feature to a desk phone for businesses and I do not see any reason this will not work, that is like selling me a car without a steering wheel its useless. Can someone please show me how to add a simple speed dial to this Cisco 8851 phone.Thank you,

In the new RC app, is the feature for deleting multiple voicemail given as it is given in Rc desktop app?I can see that in RC classic desktop phone appI am not finding it in the new one

How can Speed dial be configured so that pressing a key like 1,2,3 etc form desktop phone can dial a stored number?Also how can the number be saved for speed dial?

In the scenario where there are multiple accounts linked together (Account Federation) can a super admin user see the call log for all the accounts?

Hello Supporters,Please let me know if you have supported adding RC app to ring groups. If you have, please give me some guides. Also let me know why I could not create a ticket in page https://support.ringcentral.com?Please contact me via email: adam@phpbroker.com.Thank youAdam

I am a single user with one extension. I have in my blocked call list 160 numbers and area codes with most of them as duplicates. When I select a blocked number and then click the "delete" key for that number, nothing happens. I even scroll to the bottom of the page and select "save" my changes but the duplicate number still appears in my blocked call list. It's the same issue with blocked area codes. What is the proper format to enter to block a specific area code? is it just the 3 number area code or the number 1and then the 3 number area code?

We only do cold transfers.Our PolyCom phones show the caller-id of the extension transferring a call by default UNLESS the person dping the tarnsfer holds Transfer button for a couple of seconds.We NEVER want to see the extension which is transferring the call. We ONLY EVER want to see the caller ID of the incoming, original caller.This is causing me a lot of grief.Is it possible to deactivate the default behavior and ONLY SHOW ORIGINAL INCOMING CALLER ID?Thanks,ft,

Is it possible to disable call waiting and put an engaged (busy) tone for users.

We recently became a new RingCentral customer with 169 phones deployed across the company. In the RingCentral admin portal, under phones and devices > User Phones, there are are two entries that show the user's computer hostname as a Softphone. Why is this?

Can the web phone interface be modified to add 3rd party link.

Hi,If an account is disabled, are chat/glip messages retrievable/viewable? If the account is enabled again?Thanks

My Yealink T57W deskphone doesn't register keys pressed for things like Voicemail PIN, etc.MY QUESTION:Has anything changed recently that would have caused this??

how many calls can i put on hold at one time?

I use RingCentral on my work computer, but I do not wear my headset the entire day. I've set the audio sources up as shown in the screenshot below, but they randomly change during the day and default back to the computer sources. Is there a way to set these and have the settings hold so I'm not scrambling to send the sound back to my headphones if I get a call?

Hello - Is there a way to change the Contact view in the app so that it shows the statuses of the company users in the list? Right now our users have to open the profile of each contact to see this. We are fairly new to RingCentral.

I have this phone and I am trying to provision it, I have setup all the proxy settings from the provisioning page, when I select Account 1 I get a dial tone, I dial and get the message NO RESPONSE. The handset is showing as offline in the admin console. I have set:-Sip Proxy: sip.ringcentral.co.ukOutb Proxy: sip30.ringcentral.com:5090User Id :441423xxxxxxAuth Id: 80xxxxxxxxx7Password:xxxxTransport UDPAudio: PCMUDevice has IP address and date and time is correct, does say Not Registered next to Account 1Just missing something, thanks.

Is it possible to add a button to any of the user interfaces or softphone that will launch a web URL when clicked? If so can you point me to where we should be looking to achieve this please.

We have used this API for years now, is it deprecated now?

We want to block outbound calls to toll numbers because there is no need for anyone in our company to be able to do so and blocking calls to toll numbers will mitigate the risk of a PBX hack.Is there a way to do this?

We have RingCentral Polycom 450 phones and use the speed dial buttons to the left and right of the screen to call internal extensions quickly. But we also have a number of external - non RingCentral numbers that we call all the time and would like to program the speed dial buttons to call some of these numbers too. I am told this is not possible at this time and to submit it as an idea - so here you go.

Can we customize fax cover or any kind of custom covet available for desktop application?

We have new Yealink T57W and I cannot get the phones display (and shown a number of) new messages that have not been yet played. Ideally, I would like to see know that there are new messsages, how many new messages are there and how many old messages were already checked. Can anyone suggest how to make these phones display this?

We recently had to move to RingCentral because of an acquisition and I'm fighting to find some parity on a few features. Today's target: A Dashboard/Switchboard/Operator Panel.We are using the HUD (in the Desktop Application) and it works decently, but there are some decided shortcomings. A) One issue is that if a call is transferred to somebody else (ie: Alison receives a call from 'ABC Client' and transfers it to Mike) then after the transfer is complete is will show Mike's extension as 'On Call with Alison' instead of 'On Call with ABC Client'. B) Another issue is that there is no way to do a condensed grid layout, which can make it very frustrating/impossible to see everyoneC) The last issue is that the Presence feature does not respect DND being set on a physical phone, so people who want to have a physical desk phone push DND on their desk phone, as well as DND on the Ring Central App.Does anyone know of anything that can help us out with an