RingEX: Phone, SMS, & Fax

I've been browsing around for a bit now and haven't been able to find an answer on this just yet. So to preface, our company sells and installs outdoor goods. For a while now we have just had the drivers call or text the customer when they are on their way, but now we're looking to find a way to automatically send that message to the customer without needing the installer to do anything. My question is, by using Ring Central's SMS API do they have a system in which automated messages can be sent to customers?

Scheduled Texting for all platform

I use chrome and gmail on a mac. Voicemails are forwarded to my gmail as attachments. All of a sudden all incoming audio mp3 attachments (voicemails) will not open - error message - there was a problem playing this audio file. Nothing changed on my end. Cannot seem to get it working - frustrated.,I use chome and gmail - all of a sudden when I click on voicemail attachment it says there is a problem playing the audio file and cannot listen to the attachment voicemail - help!!

I found in the RC Phone app how to trigger a custom URL when a phone call is receivedWe have multiple users and an option for first available. I don't want a new browser page to pop up every time the phone rings, it is counter productive. I just want it to pop when the call is answered. How can I set this up?

Is there a way to bulk delete voicemails within the desktop RC app/portal and or via the mobile app? I don't see an edit feature, and one-by-one deletion is pretty inefficient. Thanks.

Hello, we are a small business that is new to Ringcentral. One question we have as we set up the system is on Operator setup. Since we have multiple people check the company voicemail, in addition to each of us having our own voicemail, is it best to set up one user as the operator that everyone can log in and check or is it better to have a message only extension or is there another way that I don't even know about?

See below for examples of where a phone number CANNOT be C & P from, Thanks! :)

Change fax subject line for email to fax

We discovered today that activating HUD (Beta) within the Ring Central app caused an issue with our main line call queue being dropped upon answering the phone (caller would receive a "goodbye" after we picked up the queue). This does not impact our direct individual lines (calls can be answered). Thus we turned it off and are resorting back to utilizing the Ring Central Phone app to answer calls (and access HUD). Assuming this is a software bug that Ring Central will need to address, as it may potentially impact more people than us alone (ie those with call queue's set up). Is this impacting anyone else?

We have a receptionist who transfers calls to my extension during the day. When she does this my cell phone rings at the same time as my office phone. When we are after hours the office phone still rings but my cell does not. Settings all seem correct. What are we doing wrong?,,We have a receptionist during business hours who sends calls to my extension. My cell phone gets these calls simultaneously as well DURING THE DAY. When in After Hours, calls still hit my extension but do NOT go to my cell phone. Any ideas what could be wrong? Settings all look correct.

Hello there,Its possible to send a fax via outlook/email client to a fax number with @rcfax.com. Can we not do the same with a multifunction printer by using the scan to email function? I have tested but it seems to not go through.

We need call forwarding in this order.1.Desk Phone2.Mobile AppAs of writing this note, we cannot do it. Please have this feature provisioned.,We need calls to be set in the following order.1.Desk phone2.Mobile AppPlease implement this feature. Right now, Mobile App always stands first.

Hi all,We are new to Contact Center (today is our first day) and I'm wondering what happens to calls that are in queue as our business hours come to and end.Are the calls in queue dropped? Also, we are not currently using voicemail.Thanks,Richard

When using the new RC app, is there a one click option to start or join a RC conference (RC bridge number and RC personal access code)?

Is anyone able to call Bulgarian mobile phone number with code 87 (sample number +359877865131) from UK

I would like to increase the number of characters in the box for notification emails. Currently, the limit is 255 characters but I need more to list more notification emails. Thank you for considering this change.

How do I add phones I have purchased that are not in my Unassigned Phone section to my inventory. I would like to set these up as common phones for our return to the office. Currently I am having to add them to a user by swapping out existing phone. This option to add and existing phone not purchased seems to have disappeared in all but the swap section.

I need to set up a custom cover page for my outgoing faxes in the new Ring Central Desktop App. However, I cannot find that feature in the new application. Please advise.

Can anyone help me to reset the voicemail pin? Where the option of voicemail pin setting?

We send faxes via email. That stopped working on Apr 22, 2021.RingCentral had informed us about Email-to-Fax Security Enhancement that they were going to perform on Apr 21, 2021. No downtime was expected. After the update, faxes sent with DKIM signatures that do not match with the domain's public DNS records will fail. If you do not use DKIM signatures with your emails, you will not see any change with your email-to-fax transactions.We don't use DKIM. For us, no action was necessary. However, email-to-fax stopped working the following day.Our outgoing messages have no DKIM headers:Authentication-Results: spf=none (sender IP is x.x.x.x) smtp.helo=subdomain.domain.com; accountname.mail.onmicrosoft.com; dkim=none (message not signed)And yet, we were impacted.WorkaroundHere's the workaround we applied. Using powershell, Get-DkimSigningConfigwill give us the status of DKIM. Following that, we had to doSet-DkimSigningConfig -Identity <domainname> -Enabled $falseto ask Micro

Is there a way to manage voicemails for example- delete after 14 days? Our voice mailbox is filling quite quickly and then new callers cannot leave a message.If not possible to auto delete, is there a way to set a prompt to warn when getting close to the maximum?

Hello,I have 2 locations and am wondering if the following is possible:i have a coordinator working mainly out of office 1, he receives calls from office 1 and office 2. What i need to happen is if a customer from office 2 calls while he is in office 1 and he needs to call said customer back, can he use his deskphone to call out as if calling out of office 2 so that callerID is local and the same number the customer called.If this feature does not exist can it be added.,I need to know if the following is possible:I have 2 offices, my coordinator mainly works out of office 1, my question is if someone calls office 2 and my coordinator needs to call them back, is there anyway to call the customer back as if he is calling out of office 2 so that caller ID shows local to the customer and appears as the number they called? Ideally achieved by using the buttons on phone to select the extension he wants to call out from on his desk phone.

I'm really new to RC, sorry for the noob question.My RC setup has both 3 digit and 4 digit extensions.All my users currently just use the RC app. So "dialing" an extension is literally just choosing the person's account they are trying to contact. I haven't used a physical desk phone on RingCentral. Let's say one user has extension 400 and another has extension 4000. If a person is trying to dial ext 4000 how does the phone/RC know they aren't trying 400? Do they need to dial # or something after?Thank you!

I would like to have a Flex office and have a phone (Polycom) in the office where users can login and access their phone profile. How can I do that? And if I drop power to the phone will that log the user out?

New mobile app uses nearly 1/2 Gigabyte of data storage on iphone. 3x bigger than the next largest app on phone. This is way too much and is causing problems with ability to update phone or other apps. No ability to reduce what is stored, no idea what causes such massive data use, and very time consuming to try to delete call history, voicemails, messages, etc. This is way way way way way too big. Old phone app did not use even 1/2 of this much data.,OMG - the new RingCentral app (mobile) is a data storage hog. I have no idea why and no ability to reduce storage space used. Nearly 1/2 GIGABYTE just to put stupid app on phone. No way to limit services needed by phone, empty cache, limit number of days of messages/voicemail, and very time consuming to delete calls, voicemail and messages manually. TERRIBLE APP with no thought for cost to phone user to eat up so much data for one app. Old phone app did not use nearly so much space.