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Hi,Can we change the Redirect URLs for the REST API API when it is moved from Dev Sandbox to Production ?The Scenario is :1. We have a REST API OAuth App(3-legged OAuth flow authorization code)2. We develop our app in Dev Sandbox and the redirect URL points to our Dev Server say https:/mydev/handle/oauth3.After we pass the graduation tests we apply for production and get the Production approval.4. At this point (move to prod with prod credentials) can we change the redirect url that points to our Production Server say https:/myprod/handle/oauth ?Thanks &Regards,Raja

Hello, I am currently using to call log api to get detailed call log data. My business is interested in the ring time. There is a duration fields which is the number of seconds the call lasted but is there any data on how long the phone was ringing for?

We are able to detect call event notifications using Subscription when we place calls using RingOut API.Code that we used: https://github.com/ringcentral/ringcentral-csharp/tree/master/RingCentral/SubscriptionBut Subscription is not detecting call event notifications when the caller is calling from his Phone Device.So we are trying with webhook subscription as per discussion with RingCentral development team member.We have implemented webhook subscription with event filter "/restapi/v1.0/account/{accountId}/telephony/sessions".Below is Url from where we used code example:https://developers.ringcentral.com/guide/notifications/quick-start/webhook/c-sharpThis code is not detecting any notification after placing a call using RingOut or Phone Device. What will be the issue???Currently, we are using a sandbox environment with the below permissions:- Read Contacts - Read Messages - Read Presence - Call Control - Read Accounts - Ring Out - Read Call Log - Webhook Subscriptions - Edit

I'm using C# with RingCentral's SDK, I'm trying to get a list of all DeviceID's and MAC's, the only way I can see is by making a bunch of calls after pulling an extension list?My end goal is to locate the users physical desk phone's deviceID using the MAC or IP address.Is there an easier way to do this than making a ridiculous amount of calls after pulling an extension list?Thank you

We have a basic 3 legged OAuth web app that allows us to edit extensions, but we keep running into invalid refresh token & token not found errors, which have no explanation or documentation tied to them. I read from some other post that the SDK manages refreshing the tokens automatically, but I haven't seen any official documentation stating so. If the SDK doesn't automatically refresh, what is the best way to refresh them?

My webhook is no longer receiving anything from RingCentral, it's been working for 1.5 years...Things I've tried:- Creating a new webhook- Verifying the webhook exists using "Get Subscriptions" (https://developers.ringcentral.com/api-reference/Subscriptions/listSubscriptions)- Verified the server address is accurate when creating the webhook- Verified I can talk to my webhook server over the internet and that it see's me doing so- Updated all libraries that are being used in my scriptsAny ideas? Seems like it stopped working this weekend, but it might have been longer than that, I just noticed this morning.I'm using Python, NGROK, WSGI and Flask. Like I said though, this has been working so not sure if it's related to a bigger issue.

- My company send every message was failed from 11.02.2021 to now, we sent by API and sent by Ringcentral phone is the same status "sendingfailed".- When I check your Analytics board, all of most requests is success.

hello, i'm working with Observe.ai, they are helping us analyze recorded calls. we're required to provide them with call recordings and metadata related to each call. 1 of their requirements is that we have to provide a unique call ID for each recorded call. is there a way to do this?i do see that i'm able to download all recorded calls for a date range and also view the call log. However, the call log does not indicate which record corresponds to the mp3 file of the recorded call. please help

I am looking for a simple C# that can download call recordings.I have looked at https://github.com/ringcentral/RingCentral.NetSet up a sandbox app made a test call and recorded it. But I am lacking in the ability to just have a simple app that downloads to a local folder on the computer it runs on.Does anyone have something I can use?

I have just read an article in the BBC this morning mentioning that all VoIP calls that originate from outside the UK will now be blocked.Seeing as RingCentral makes use of VoIP technology I wanted to know if this will impact RingCentral customers that are based in the UK. Specifically, I'd like to know:Is something being done by RingCentral to make sure that all calls we make will continue to work as they currently do?Are there any changes that our company needs to do to ensure that we can still make calls going forward when this new update occurs?What will happen to a call if it gets redirected to a RingCentral server based outside of the UK?

(I know there is a parameter for detailed, please read) Is there another call to make for detailed instead of simple? In Python I would just add '"view" : "Detailed"' in my params and the output would let me parse through all of the detailed output. However, when adding the detailed param in C# the SDK doesn't have the detailed keys so it throws errors when trying to parse through them.This is what I'm usingListAnsweringRulesParameters listAnsweringRulesParameters = new ListAnsweringRulesParameters{ view = "Detailed", enabledOnly = true,}; var handleIDs = await rc.Restapi().Account("~").Extension(ext.id.ToString()).AnsweringRule().List(listAnsweringRulesParameters); var fwdId = handleIDs.records[0].forwarding.rules[0].forwardingNumbers[0].id;var fwdType = handleIDs.records[0].forwarding.rules[0].forwardingNumbers[0].type;The SDK doesn't have a "forwarding" key (in fwdId and fwdType) after "records[0]"

Trying to make a call from .net code programaticly but not sure where to start from.Is there any sample code available to start with ?

My account manager and text support says there is no way to fix it. Every time I text the word "marijuana" the text is blocked. Occasionally, my entire text messaging system is locked down. Over the past 4 months or so, I've probably spent 8 hours on the phone with customer service and technical support trying to fix this issue.Despite assertions to the contrary, I have not broken the acceptable use policy by texting about marijuana.They have also informed me that I cannot get a refund even though the product I purchased (the ability to fax, call AND text clients) was never delivered.Is anyone going to lift this ban on my texting or should I start looking elsewhere for phone service?

Trying to change user presence, at first I was trying to just use the below snippet from the RC Developer API (tweaking what I wanted to use, and adding all of my API information to it)https://developers.ringcentral.com/api-reference/Presence/updateUserPresenceStatus// https://developers.ringcentral.com/my-account.html#/applications // Find your credentials at the above url, set them as environment variables, or enter them below // PATH PARAMETERS string extensionId = "<ENTER VALUE>"; string accountId = "<ENTER VALUE>"; // POST BODY PresenceInfoResource presenceInfoResource = new PresenceInfoResource { userStatus = 'Offline', dndStatus = 'TakeAllCalls', message = "<ENTER VALUE>", allowSeeMyPresence = true, ringOnMonitoredCall = true, pickUpCallsOnHold = true, activeCalls = new[] { new ActiveCallInfo { id = "<ENTER VALUE>", direction = 'Inboun

Currently have numerous users unable to transfer calls via the desktop app. The option is currently greyed out.

I want to bulk delete contacts. I am using DELETEhttps://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/address-book/contact/contactId successfully but would like to bulk delete.

How can I change the scopes of my application that are in production ?I see the options are disabled to add/remove scopes. I know one way would be to create the application with required scopes - but that would require complete cycle - from sandbox to graduation and that is time taking too.Is there a way to just remove/add scope of my existing application.

Which RC api can be called in the background of the custom web app to display all the users in the account with their details?

I am trying with java sdk and want to send fax.No example are there.. can someone help with sample

I am struggling to meet graduation requirements while trying to get an app for ringcentral embeddedAPP Client ID: op5v-1TQQHi0CYQ2IK2Y0AI followed the https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/config-client-id-and-secret.md#graduation-for-your-ringcentral-app steps but they seem out of date. As it took quite a bit of poking to get some additional items like recordings.I will note that the graduations requirements page is taking 3-5 hours to update that makes this workflow very very challenging.

I want to stop email notification everytime I receive an email.

I'd like the ability to have all of my users respond to the SMS's for the main number.

When a user is added manually via the web gui, the 'Conference' tab is shown on the User page under 'Phones & Numbers':When a user is added via the API with 'Create Extension' or 'Update Extension', the 'Conference' tab is not there:I've also tried calling the 'Update User Conferencing Settings' API and it returns a successful 200, but the 'Conference' tab still does not show up in the gui. Is there someway to make that tab appear in the gui when importing users via the API?Thank you!

I'm trying to modify the 'hidden' field with Update Extension API and I cannot get the value to change. I see the behavior when using the API in my app as well as via the 'try it out' button on the web page. Is there some other requirement to get this field to update? An example use case is the user shows up in the company directory but we want to change hidden to 'true' from 'false'. The API response returns a 200 but the field value does not change.

New here. Want to explore fax fro php.Pls suggest good link to start with and also samples