Solved

I integrate RingCentral into my CRM (Hubspot). When I make a call from my PC, Ring Central records my call and inputs the call into my CRM so other can hear it later. When I call from my phone using the Ring Central app, the call is not recorded. Is it possible to have calls made from the app on my phone recorded into my CRM?

I have two numbers associated with my account. Both numbers get directed to the same voicemail. Can I set it up so that they go to separate voicemail boxes ?

Team, customer has asked about the ability to view deleted faxes in the new app. They were informed that when a notification is received for a fax, and they delete the email notification it actually deletes the fax itself. They used to be able to view the deleted in the old RC phone app. Now they have switched to RC App, to view deletes, they are required to login to the customer portal online. ASK: is there an update to show all current and deleted faxes in the unified app?

There HAS to be an easy answer to this...I'm looking for a trash can icon or trash section -- need to find deleted faxes. I've looked all over both the Windows 10 Ring Central App (told no trash can there anymore) and the Web Browser-based customer portal online and admin portal (told it IS in customer portal online).*WHERE* is it??Thanks,Michael

I have a user that sometimes use call forwarding to her mobile. She has asked if it is possible to remove the prompt when answering her mobile, she needs to press i think 1# to answer the call on her mobile. Can this be removed so when she answers her mobile it goes straight to the forwarded call?

I have a receptionist who would take the calls forwarded to her mobile. If the receptionist does not pick up the call it would go to the voice mail box. If she answers then I have few questions highlighted in red in the the picture. Can you confirm this is possible to achieve?

I wrote an application that subscribes to /restapi/v1.0/glip/posts. My webhook is invoked when new chat messages, tasks, and events are posted to a Team, but not when a file is added. Is there something else I should subscribe to for files?Update: If I attach a file to an Event, I am not notified of the new Event. Remove the file from the Event and I receive the notification.

Every time I end a call the phone does not actually hangup and I have to close out of the phone app.

How do I add more than one billing contact?

We'd like to add a stobe light ringer to a polycom phone. Our environment is loud and sometimes it's impossible to hear the phone ring.

I have a plan to visit South Korea for 1 month. Can I make calls to US and get customers' incoming calls from my app? Is there no extra charge? Please advise

We have texting disabled for all users currently (we have some Hipaa stuff to get through), there does not seem to be a message sent to someone who tries to text one of our users (phone numbers) that says the RingCentral number does not receive text messages at this time.Is the feature available, am I missing something? a sender does not know if the text ever completed or did not complete.........

Help me with contacts? Who is a guest? Who is a team member? What is a personal contact? Who is in the company? We are using this as a community connector so almost anyone could be in the "company"? But maybe that's not how to think about it. There are only two of us on staff with the company? is it possible to change folks from one "type" guest to "company" member?

We have disabled voicemail from the Admin Portal but we still see 'To voicemail' when there's an incoming call. When I click 'To voicemail', it plays an announcement and disconnects, but we just want the button to say 'Decline/Reject' instead. MicrosoftTeams-image (2).png

I have a receptionist who would take the calls forwarded to her mobile. If the receptionist does not pick up the call it would go to the voice mail box. If she answers then I have few questions highlighted in red in the the picture. Can you confirm this is possible to achieve?

I would like to provide better visual signals for our different helplines so they can see which queue is ringing. How do I set the profile picture for a queue? I can set the profile picture for a contact but if I upload one for a queue it is only visible to me. I am an admin. We use the Avaya Cloud Phone App.

I ended a call three hours ago and the widget in Salesforce still show it as active and I cannot "hang up" the call even through it is no longer connected.What's the deal there. Can that cause connection issues? All my most recent calls are spotty and I know my wifi is fine.

Hello,To help manage mass application deployment and remove the need for admin credentials for end-users, we need a version of the Mac app that will not auto-update. Just like the windows version you have. Thank you.

I am an admin and cannot find the other users to listen to the calls that they manually recorded. We do not have the automatic recording option with our plan.

I used to get a notification that would tell me if there were unread messages. This hasn't worked in months.

Prior Ring Central Video Meeting applications allowed for you to minimize the view of the participants to a floating window of just the current speaker, and does not appear to be available in the newest update, this is difficult for people who need to see the person talking, but also have a different screen open to type into. Is this available?

How to call 311 using a digital line (desk phone) or RingCentral App?Calling RC App shows:Wrong extensionEntered extension is not present in your account's extensions. Please check the number and try again.

License Type is shown in portal under "Users", but not included in the "Download User List" on same screen.

How do I add an app to my RingCentral Cisco 8861 3PCC? I want to program keys for RSS and Weather. I was able to do this in my Cisco SPA525G2.

I'm trying to forward a call out of a queue. The call forwarding application works in several ringCentral accounts except for the main customer it was built for.... it works in sandbox and production environments except one. My app has the Call Control permission, the call state is still in Setup when the forward is sent with the proper payload of extensionNumber.RingCentral returns operation not allowed / forbiddenForbidden error happens when the call is in an Answered state but I can't find a reason for the failure.body={"errors"=>[{"errorCode"=>"TAS-106", "message"=>"Operation is not allowed"}]}response_headers={"server"=>"nginx", "date"=>"Wed, 26 Jan 2022 05:05:37 GMT", "content-type"=>"application/json", "content-length"=>"123", "connection"=>"close", "x-rate-limit-group"=>"light&quot