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Is it possible to see if missed calls and voicemails were returned? Currently I am exporting data to excel and analyzing, which is time consuming.

Hi, my new position includes the responsibility for accounting (111) and front desk (119). Is there any way I can merge the two extensions so they can both call me through my landline/desktop/cell phone?

we just found out Ring Central doesn't pick up Location from Microsoft Teams. Given it can be done, is there any ETA on when?

Hello,When i receive any unknown number than in widget shown no name but in admin portal when i show call log than shown name.So can we shown than name whenever receive any unknown number which is not saved in out contact list.

Is there a way to identify and display on a phone when a specific number ahs called more than one time in past X hours?

We would like to have our desktop phones ring before our cell/computer. It appears that the functionality is built in for us to move the options around, however, it won't allow us to do so. Any idea when this may become an active feature?

Symptoms:When pressing the "Create a Sandbox Account" button in the Sandbox accounts tab of the Ring Central Developer console, the account creation fails and gives the error:Sorry, the service is temporarily unavailable, please try again later.If the problem persists, please contact Customer Support.Steps to recreate:1. Go to https://developers.ringcentral.com/console/sandbox and sign-in2. Click "Create a Sandbox Account"Troubleshooting Attempts:- Switching from Edge to Chrome did not solve the issue- Clearing cache and cookies did not solve the issue- Whitelisting the ring central developers website and it's third party trackers did not solve the issue.- Disabling extensions did not solve the issueBrowser Versions:- Edge v. 99.0.1150.36- Chrome v 99.0.4844.51If you have faced an issue similar to this, please let me know what you did to resolve the issue.

Hi @Phong Vu,We are unable to Graduate our app as it says we haven't exercised all the requested permissions. I've re-run my web hooks multiple times and still they are not registering. The permissions tab shows no WebhooksBut on the response times tab you can see the requests. Somewhere RingCentral knows about my webhook subscriptions GET POST and DELETE requests.My Client ID is fk1w1cjvQQqptDvg52_sgQThank you,Chays

I have established a connection via grant type "password" and generated a token in a sandbox environment.Now, when I do send a request using any URI, I get the error message below:{ "errorCode" : "CMN-405", "message" : "Login to extension required", "errors" : [ { "errorCode" : "CMN-405", "message" : "Login to extension required" } ] }My script worked querying get-information in another production app, but with this new app in sandbox, it's asking to login to an extension which I have already signed into: https://service.devtest.ringcentral.com/application/users/users/defaultWhat is really needed to be done to resolve this issue? Your help would be most appreciated.

I invited a user to join RingCentral with an incorrect email address. The invite is pending but the user will never answer. I need to revoke the invite and delete the contact. How do I do it?

Recently installed several new OBi302 ATA to connect a few fax machines. When faxing to a RingCentral Digital Line the fax rings the person's Deskphone/Desktop App/Mobile App for several rings before the fax goes through. We have a handful of the same devices that are configured the same way in RingCentral that bypasses the ringing the users apps and goes directly to fax. Is there a setting on the OBi302 ATA that controls this?

Hello,Is there a way for the call to be transferred to an extension when the number is not the same? For example, the extension for user 1 is 101 but I would call to dial 1 to reach that extension. Is this possible? Same for 102 (2), 103 (3) etc.

We have RingCentral integrated with Zoho CRM and when phone calls come in, the RingCentral extension displays an incoming call pop window. In the window is information about the caller (if it matches a record in the CRM database) and offers options for typing in notes into a 'description' text field.My question is: could another function be added to this dialog window? Say, an attach file function?Thanks in advance for any help.

When I did the admin course at some point there where videos I viewed for manual provisionning, a RingCentral associate was showing each phone interface from web gui to how to provision, I'm triying to find them but seems the're not available anymore, anyway to find them.

Hey all -- I was wondering if there was a way to get the incoming phone # (copy it to the clipboard?) so the user can paste it into a search field in their database applicable? Right now they have to type it in so they can transfer the caller to the appropriate person...Also - is there a method to also permit the user to double-click or click a button to copy a phone # from within a database field and auto-dial out?

Is there a way to toggle the call queue availability of a user without having to log into the Ring Central app as an admin?Use case right now: RC is just a call handler and router for us. All inbound calls to line 1 hit a queue that rings each rep simultaneously. Goal: I would like for the sales manager to be able to turn off reps easily without having to log into the admin account to do so.

When I was setting up my transfer of number it said something about a temporary setup until the final number is finished. The guy on the phone doesn't seem to know anything about this. Is there a temporary number so the transfer works quicker or did I miss read something?! ThanksIve just spent 45 minutes on the phone to some bloke that clearly has no idea what he's doing, utter waste of time, not a great start to this service!!!!!

Can you send the same text message to multiple outside phone numbers (20 to 30) but keep the numbers confidential - kind of like a blind copy email? I have to send the same text message to multiple clients, but their phone numbers have to remain confidential.

what is the complex password when a yealink is provisioned on RC? I recall it seems to start with pwdxxxadmn something like that.

We are using the new LOB analytics page and liking what we see. One question that we want to answer is when a call is missed (unanswered/goes to voicemail), was the person on another call at the time that they did not answer. How can we find this information?

Please refer to Case # 14752495When retrieving voice messages via the phone (not in an app or website) we need the call automated attendant to announce the time of the call AND THE CALLER ID OF THE CALLER leaving the message. We are a medical office, and we NEED to know the ID of the caller without having to log into a computer app or website every time to retrieve messages. We NEED this function as we had it previously.

Our company used Zapier + Ring Central to send out an SMS to customers who request information. Other than the name of the customer, the SMS is identical each time. Does anyone know if this gets blocked by carriers?

Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while on a live phone call.I know on a live call I can hit the 'audio button' and then select a different mic/speaker source. But this is cumbersome on a live call.

Hello,since I use RC desktop app, I cannot move and share files directly in the message window (via drag & drop). It was possible in the prior browser version, but not in the app. Now I have to select every file via the attachment button and choose path. Another problem here: I cannot select any files from our business server to be shared on RC. Why is that? Sorry I'm a noob and my co-workers couldn't help at all. Thanks for any reply!Laura

Hi,I am using the RC Javascript library (v4.7.0). Our app graduated from sandbox to production. To accommodate this change, we updated our server, client id, client secret, and JWT values to the production values. However, we cannot even authenticate. We get the following error:LOG: Error caught in ringcentral.auth(), Error: Resource not found: at Client.<anonymous> (C:D3src ode_modules@ringcentralsdklibhttpClient.js:115:35)Our app was set up to use JWT auth flow and the sandbox values still work. Just not the production ones. Our code is simple:let rcsdk = new RingCentral({ server: keys.Secrets.ringcentral_server, clientId: keys.Secrets.ringcentral_client_id, clientSecret: keys.Secrets.ringcentral_client_secret});let platform = rcsdk.platform();await platform.login({ jwt: keys.Secrets.ringcentral_jwt,});Like I said, if I change the ringcentral variable values above back to sandbox, we can authenticate. To show that we are indeed in production, here is a screenshot