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Is there a way to have a call ring the receptionist and then be sent to an IVR menu if no-one answers?

So all of our inbound, unanswered phone calls go to our emails. However, all of the transcriptions come, but without the audio recording. As nice as the feature is, it doesn't always provide the most accurate version of what people say. I am curious to know if there is something wrong with our set up. All admin have permissions and receive the emails, they just do NOT include the audio player with them. Is there any way to fix this?

We have a need to disable auto-update of the RingCentral App (newest version). It appears to auto-update and our desire would be to push those updates out intentionally and in a controlled way for multiple reasons. This would be for the Windows desktop version.I can't find any articles related to this latest version. Hoping someone has tackled this.

Hi Gentlemen,This URI of Sandbox env not working, anyone knows if it's down or how we should report this issue?https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension-bulk-update+ ... terequest = Invoke-RestMethod -Method POST -Uri $uri -body $RC_body2 ...+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebException + FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommandInvoke-RestMethod : { "errorCode" : "CMN-201", "message" : "Service Temporary Unavailable", "errors" : [ { "errorCode" : "CMN-201", "message" : "Service Temporary Unavailable"

I am new to RingCentral and using the JWT auth method. I have followed the instructions in your developer guide (https://developers.ringcentral.com/guide/authentication/jwt-flow) regarding JWT authentication. I am trying to get an access token but am getting the error:Expected HTTP Error: Refresh token has expiredHere is my codeScreen Shot 2022-04-24 at 4.51.48 PM.pngMy client id - RQzC-BTETXqUOVyl_sUHsw'Please help me. I don't know what I am doing wrong.

Can you tell me how I can remove my extension from receiving "all" incoming calls and only receiving calls "directly" to my extension? I work in an office with 20 others and somehow my extensions receives all incoming calls. Thanks.

Hi!I use telephony session events to collecting data about calls.I noticed that there are two different ways as going call transfer from RingCentral App and Deskphone (Polycom VVX 350 for example).In next two cases I calling from customer's phone number to Main phone number and enter extension number, then I accept this call o and transfer it to another extension.First case:When I call to Extension and pick up call from App, then transfer it to another extension, in telephony session notifications I see that new call started from caller to second extension, then 1st call is over. When 2nd call is over I see notification that inbound call from customer's number to 2nd extension is over.Second case:When I call to Extension and pickup Call from Deskphone and then transfer it to another extension, in telephony session notifications I see that 1st call on hold, then 1st extension is calling to 2nd extension and creating ext-to-ext call. When 2nd call is over I see only that ext-to-e

We have an organization with two separate entities on location. The secondary entity has a direct line and is forwarded to it's director. But the director also fields calls for the primary entity and needs a way to differentiate the incoming calls. Any ideas?

I want to allow for creator only, to edit the task details: title, team, assignee, due date/time, e.t.c.Or, how to disable the Edit task for everyone but creator ?Thank You.

Getting the below error when sending SMS: com.ringcentral.RestException: HTTP Response ============= status code: 403 Server: nginx Date: Thu, 14 Apr 2022 20:09:34 GMT Content-Type: application/json;charset=utf-8 Content-Length: 175 Connection: keep-alive RCRequestId: cd7122ca-bc2e-11ec-966a-0050568cbe06 RoutingKey: SJC01P18PAS08 Content-Language: en-US X-Rate-Limit-Group: sms X-Rate-Limit-Limit: 60 X-Rate-Limit-Remaining: 59 X-Rate-Limit-Window: 60 { "errorCode" : "MSG-386", "message" : "The destination is disabled.", "errors" : [ { "errorCode" : "MSG-386", "message" : "The destination is disabled." } ] } HTTP Request ============ HTTP POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/smsPlease help in finding the root cause!

Hi! I have a user's missed calls section set to go to an IVR menu where a caller can subsequently choose if they'd like to hold, be transferred to a different user, or be transferred to that user's voicemail. I'm testing and I've chosen the voicemail option. The voicemail message plays, but I cannot leave a voicemail. Any way to fix this?

Hi all,I need some assistance with login-logout flow with OAuth login flow.As the user I want:1. Login with one account.2. Logout3. Login with a different accountIn the steps hire in code I use:1. rcsdk.loginWindow and than make rcsdk.login (popup open, user login, it's okay)2. rcsdk.logout3. the same as 1 stepIn the step 3 user see in pop up window 'Continue as' first account he used, it will not require any password.Is there any way I can after logout in the new login not show user information about his previous login, just clean login?Will appreciate your help on that.

I am getting unexpected subscriptions created daily at 3AM (probably the result of a cron job) from an unknown source (but probably a previous developer). So I want to reset the client secret, without disruption the production app. How can I do this? Alternatively, is it possible to identify the origin of where the subscriptions are being created?

I keep getting this error for the past 12 hours. Initially, I figured it was transient, but it has persisted for a while now. Is there anything I need to do to get this resolved? StatusCode: 503, ReasonPhrase: 'Service Unavailable', Version: 1.1, Content: System.Net.Http.StreamContent, Headers: { Connection: keep-alive Retry-After: 40 X-Rate-Limit-Group: light X-Rate-Limit-Limit: 50 X-Rate-Limit-Remaining: 49 X-Rate-Limit-Window: 60 RoutingKey: SJC12P01 RCRequestId: 16ca2286-be15-11ec-bf06-005056bb9532 Date: Sun, 17 Apr 2022 06:10:32 GMT Server: nginx Content-Length: 107 Content-Type: application/json } Content: { "errorCode" : "AGW-110", "message" : "Internal Server Error. Consult RC Support.", "errors" : [ ] } Request: Method: GET, RequestUri: 'https://platform.devtest.ringcentral.com/restapi/v

Within the RingCentral University "Admin (MVP Advanced)" training course, there are two videos titled "Dedicated Call Parking" and "Setting Up Park Location Groups" respectively. As near as I can figure, these videos cover the same information. Is this intentional? If not, would you consider removing one of them?(It's also possible that I'm missing an important distinction between the videos.)

Hi, I tried to understand how can I remove continue as button, I don't want to get user the option to login with the same user after logout.Is there any reference where the whole list of ui_options (one of Form Data Parameters inGET /restapi/oauth/authorize) is listed with descriptions? What ui_option I can use for these needs?Also, one more question about ui_options:I found the option hide_concent which remove last page in logging pop up about confirm auth content.but is there an option to show it first time user login and not show on next logins?

Using JWT to request an access token as explained at https://developers.ringcentral.com/guide/authentication/jwt-flow#technical-discussion does not work. I created an application in Sandbox with "Read Accounts" permissions and a JWT for "all apps belonging to my organization" and followed the instructions in the documentation above. When I POST to https://platform.devtest.ringcentral.com/restapi/oauth/token as shown in the example, I get 400 invalid request and errorCode OAU-250 "Unsupported grant type". I have tried it with both Postman and curl and get the same error. I have properly base64-encoded the Client ID and Secret with a ":" between them (I've done this with other APIs on other platforms and know the routine). I added the Content-Type as shown in the example, added the JWT to the body, etc. I've deleted and regenerated the JWT numerous times as well as the applications. It does not work. Is the JWT authorization flow one that w

I'm trying to set the Yealink T46G phone to RC, we enter all the data manually, but it won't pass the registration. Does anyone know what the problem is?

I have a user in favorites chats which I can't find by id in internal contacts https://developers.ringcentral.com/api-reference/Internal-Contacts/listDirectoryEntries and in external contacts https://developers.ringcentral.com/api-reference/External-Contacts/listContactsOnly way I can find information about this user is using https://developers.ringcentral.com/api-reference/Profile/readGlipPerson , but there is no phoneNumbers.In ACOapp I can see phoneNumbers of the user.So the question is how can I get phoneNumbers of such users using API?

Hi!When I make new subscription via Rest API it creating without Webhook Subscription permission in Sandbox environment.But in Production it throw error and require Webhook Subscription permission:Regarding the API Reference there are no special permission for this action: https://developers.ringcentral.com/api-reference/Subscriptions/createSubscription Also when I add this permission to application and trying graduate it to production it can't reach to requirements, because Webhook Subscription not using even when I successfully created subscriptions for several times: How can I graduate application to Production if no APIs that use this permission in Sandbox? Why it required permission only in Production?

I uploaded a company greeting we recorded; however, we realized there was a slight change needed. When I try to upload the new greeting there is no option available for me to do it. PLEASE HELP!!

Is there a way to broadcast a voicemail to all of our users? This was a feature on the Av@ya system. We used it for mass notification of weather related office closures, etc. Users could listen to the voicemail or just read the transcribed version in their email.I know a third-party app can do this. I want to know if we can do this without an add-on.Thanks!

Are Mobile users charged for creating RingCentral meetings? How long are Mobile user meetings? Are they limited to 40 minutes for the meetings they create?

creating a private app that has no user interface, only server to Ring Central interface.I tried this code snippet with the JWT Token created in my Sandbox with clientid and client-secret. I get the following error:Unable to authenticate to platform. Check credentials.Either code, or username with password, or jwt has to be provided CODE testest in python:from ringcentral import SDK import os,sys rcsdk = SDK( os.environ.get('RC_CLIENT_ID'), os.environ.get('RC_CLIENT_SECRET'), os.environ.get('RC_SERVER_URL') ) platform = rcsdk.platform() try: platform.login( jwt=os.environ.get('RC_JWT') ) except Exception as e: print(e) sys.exit("Unable to authenticate to platform. Check credentials." + str(e)) print(f'Login with JWT successful.')My app works fine with a user login and password, which is not practical for distribution or as secure as a JWT.

Hi, i need help! I have all my contacts from DYL, I save in excell.csv and when I upload the system don't shows me any error and is "suppose" i upload all the contacts but No :(Someone can tell me how I can upload if I have everything in excell?