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As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

Are there plans to bring back the “dial from clipboard” function? For me, it’s preferred to click to dial and is muscle memory. 

So in the RC app we are testing the meeting function so we can get rid of our existing software. We created a meeting for the next day, and for some the meeting doesn't create. For some the meeting creates and shows online, but does not show in the RC app (desktop).The meetings are created through the RC desktop app, as that is what the staff is using. Trying to figure out why the meetings are not showing for 'within the next few days' on the schedule. Thoughts? Also when the invitations are created, why is it always UTC for the time? We have set our timezone.

Hi all,We pull a scheduled Interaction Details report from RingCX every 15 minutes via SFTP, and load it into our internal Postgres table (ringcx.interaction_legs). We use that data to power a "Case Journey" view in our internal app, where reps can see all call activity for a given customer case.We'd like to add an "Open in RingSense" button next to each call so reps can jump directly to the conversation page, e.g. https://ringsense.ringcentral.com/calls/3f2a8e12-966b-40e3-8ce5-baa40396437b.The problem: the UUID in that URL isn't in our SFTP feed. We have:UII (e.g. 202604271934311801140000038844) ANI / DNIS segment_start_time, segment_index Agent name, disposition, queue, talk/wait/hold/wrap times Recording URL (vacd.biz link)But not the Segment ID (p-v-a531ab95...) or Dialog ID (s-v-a531ab95...) shown in the RingSense UI under "Source identifier," and definitely not the URL UUID itself.A couple of questions:Can the Segment ID, Dialog ID, or the RingSense call UUID be added as columns

Hi Everyone, I have Mitel 485G phones and we use RingCentral. A few months back, I was following this guide to set up my phones in RC. These steps are no longer working for me. After I set the configuration server, the phone reboots and hits me with a “no service” message.  Does anyone know of any other ways to add the phone to RC? Thank you. 

Having trouble assigning delegates, I get a message stating that “You have no assigned delegates. Please contact your administrator for assistance.” But for the delegator, I have gone into Presence, under Permissions and checked the box for the user under “Select users permitted to answer my calls:”Under that delegate, I have checked the box for “Enable me to pick up a monitored line on hold”But going back to the delegator and selecting the Delegates option, it gives the error message above.Am I missing a step here or doing something incorrect?

Hello,  Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)? 

Previously there was a voice recording of a conversation, now it is not showing. How can I retrieve it?

There is one phone that rings whenever an extension that is setup as a presence key is called.  The checkbox “Ring my phone when any users I am monitoring rings” is unchecked.  The phone is a VVX450.  All the presence keys have been removed, phone unplugged then plugged back in.  No extensions are shown on the display.  Confirmed by adding calling a couple of the extensions that were previously assigned to presence keys and his phone did not ring.  Added one extension as a presence key, unplugged the phone and plugged back in.  The one extension is now showing on the display.  When the presence key extension is called the users phone rings.  I again confirmed that the “Ring my phone...” box is unchecked.  Tried a resync and still the same thing. Also, tried checking the “Ring my phone..” box, unplugging the phone, plugging back in, removing the check, unplugging the phone and then back in. Nothing seems to work.  Anyone have any ideas as to how to resolve this? Thank you

HelloOur office is having trouble making RingCentral recognize our Clio phone number. We are looking to add notes to our calls and have those notes appear in our Clio call log. Since RingCentral has not recognized our Clio contacts, we can’t have our call notes appear in Clio. Attached is a screenshot of me calling my personal phone and adding notes. You can see that RingCentral does not recognize it as a contact. Yet, in the screenshot with Clio, I am, in fact, a contact within our Clio system. Kind regards, Kennedy  

Hi all,We have this call Queue and during after hours we want to play a message but not offer the caller to leave a voicemail. But as you can see from the screenshot I don’t get any option to alter what the announcement is.But If I use a custom rule I can edit and go and upload a custom message.  Do I simply have to use a custom rule or message only extension to configure this? 

I just encountered the same problem that was addressed about 1 year ago ( https://community.ringcentral.com/app-connect-22/failed-to-get-api-key-in-redtail-crm-9898?tid=9898&fid=22) - Trying to connect Redtail CRM (No other redtail product) to Ringcentral on the Ringcentral App Connect. I TYPED my working REDTAIL credentials into the fields and it still returned the 2 messages “Failed to Register API key” and “User not found”. I have this working on my old laptop, which I am retiring. This is happening on my new desktop where I do have Ringcentral operating already. I have downloaded the 2 chrome extensions already. Help Please

I am using RingCentral embedded integration (rc-* events) in our application.Issue:When an incoming call is triggered:The call rings in both our app(embedded widget) and RingCentral app (mobile/desktop) If the user answers the call in the RingCentral mobile app or desktop app, In our web app, we receive rc-call-end-notify, but the call is being recorded as MissedSample event data from rc-call-end-notify:{ "type": "rc-call-end-notify", "call": { "callId": "xxxx", "direction": "Inbound", "callStatus": "webphone-session-connecting" }}Problem:callStatus from rc events does not clearly indicate whether the call was actually answered or missed Calls answered on another device are incorrectly marked as missed in CRMQuestions:Can rc-call-end-notify (or any other rc-* event) reliably indicate if a call was answered on another device? Is there any field in these events that represents the final call outcome? Or is the Call Log API (result field) the only reliable way to determine whe

I have tried to access the API to no avail and this is getting extremely frustrating now.We have RingSense licenses, user’s are set to record conversations and produce transcripts.I can successfully authenticate to the /insights API:https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/3129356…./insightsERROR: {    "errorCode": "InsufficientPermissions",    "message": "In order to call this API endpoint, application needs to have [RingSense] permission",    "errors": [        {            "errorCode": "CMN-401",            "message": "In order to call this API endpoint, application needs to have [RingSense] permission",            "permissionName": "RingSense"        }    ],    "permissionName": "RingSense"} The Developer playground “Try It” … DOES NOT WORK.The API documentation is vague.We’ve tried using Postman to connect, producing the above error.We’ve tried using Zapier to get the “ProcessedRecording” event, which does not work.Searching this commu

Just wondering if there is a way to only subscribe to RingSense/ACE events for certain extensionId’s (similar to presence events, Telephony events, etc.) instead of having to receive webhooks for everyone in our account with ACE access.

I am looking to setup SIP trunking. My use-case, is to connect Retell’s voice agent.I want to setup termination URI and credential based auth for SIP trunking. I looked through documentation and other forum questions, could not find an answer.Any help is appreciated.

We have been seeing:You have requested the following app scopes that are currently pending approval:Call ControlFor a few days now.  How do we get this approved?

We have a Call Queue number that our staff use as their outgoing caller ID sometimes, When staff use this it comes up with a Caller ID that isn’t correct, where can I get this changed? For example when you call out using the Call Q Number the receiving phone get’s “Company Name Tasmania Burnie” but we want it to just say “Company Name Tasmanaia” 

Dear Team,We are currently using Ring Central for AR calling, and we are experiencing an issue specifically during Medicare calls. When we enter *11, the call automatically goes on hold without any manual action from our side.Could you please advise on how to resolve this issue? Is there any way to disable or remove the hold shortcut associated with *11 in RingCentralYour guidance on this matter would be greatly appreciated.Thank you,

Calls come in to a Call Queue for example SUPPORT. Agents see ‘incoming call for SUPPORT’We have a second queue called EXECS that is set to forward all calls to SUPPORTBut the agents in the SUPPORT queue need to know the call is intend for EXECS and answer accordingly.But it doesn’t - every call displays ‘incoming call for SUPPORT’In a previous life (Teams) I seem to remember a setting called ‘preserve call forward header’ or similar, or maybe something to do with P-Assert?Help.

Hello,I am creating a script that will monitor a few extensions for incoming faxes and then based on the extension it comes in to, it will download and move the fax to the appropriate folder. Everything is working well except for my permission to monitor additional extensions. Even with Super Admin permissions, I am only able to monitor an additional extension it seems like. For all others, I get the error code: “SUB-412 — Extension permission [ReadMessages] is missing”Is there anything I may have missed? From other forum posts and questions, it seems like with Super Admin at least I should be able to read the message store of other extensions. My app does have the Read Messages permission in the scope

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

I would like to limit callers allowed in queue to less than 5 callers which is the lowest option in the drop down menu. I have 4 phones/users set to ring simultaneously for our restaurant but only want 2 of my staff at most to be tied up on the phones at the same time.

I'm Using Ring Central Number for the Past 7 years. In these recent days I have observed that when ever I call a person they are not taking my calls and have informed me that my number reflecting as Spam Caller or Likely Sales. How should I resolve this issue.

How do we change our 3 phone numbers to all show the phone number of our main number as the user ID Thhis way our customers will know it is us ringing.