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We have turned on incoming call recording for most of our extensions.  We excluded a few extensions (executives).  But when these executives call other extensions, they are recorded since incoming calls to that extension are set to record.  How can we exclude certain extensions to never be recorded, even when calling other extensions that are set to record incoming calls?  We are also fine with recording ONLY incoming calls from external sources and excluding all internal calls.  But a Ring Central FAQ said this is not possible.  I realize there is an option to only record call queues, but this isn’t enough since many calls are direct and don’t go through a queue.  I’m confident there are other companies that want to exclude certain people from being recorded from all calls.  How do they achieve this?

All of a sudden, after working fine, when I turn on video in RC it turns the video container all one color with no buttons or controls.My camera works fine by itself, and works fine in other applications. 

We have made some changes to our office layout and have removed four boardrooms that previously had Limited Extensions.How do I remove the four Limited Extensions that are no longer required?

Clio is one of the most popular cloud case management systems for attorneys. Vonage, Nextiva, Smith ai and jive (and the list is growing) all have integrations that will log calls, messages and time entries into Clio. Why none from RC? RC customers will be leaving if RC can't adopt this much-needed integration.

I had RingCentral set up so that when we received a fax it auto printed. I got a new computer with Win 11 Pro, reinstalled RC and now I cannot find an option to auto print. I have consulted with 2 different RC reps, neither of which could figure out what is wrong. One rep I spoke with said on his version RC had that option, so my guess is they took out the auto print feature? I am running 23.3.23.8166 Windows (x64). Any ideas?

My desk phone is no longer ending a phone call when I hang the receiver up. The call remains live and I have to manually press the end call button on the phone’s display screen. Has anyone experienced this and how do I fix it? I’ve looked in all of the settings on the phone and in the admin account. Help!

When I tap a call link in Chrome, RingCentral is opening and making the call. I am using the RingCentral app on my cell phone. Prior to a couple of months ago, call links were opening my native phone app. This is my personal cell phone and RingCentral is for work. I do not want RingCentral opening call links. I have Googled this issue and followed so many instructions. Nothing is correcting this issue. In RingCentral, I turned off the open supported links option (now I have an annoying pop up on the app every time it opens). Suggestions?

Just getting started with ringcentral and have not been able to send or receive faxes yet.We have 3 main numbers with 2 set as rollover and the third also set as our fax number as used in the past. thanks for any input. Chuck

Hi TeamI have a tricky one. We have App Connect set up on our main RC tenant, which is linked to Bullhorn using server side connection. We use single sign on for RingCentral with Entra ID. No problem with any of this.We have set up a second RingCentral for Taiwan (and soon to be a third for the USA), and need to link these tenants to Bullhorn as well. I am opening up the Taiwan RingCentral tenant through a private browser window to circumvent the SSO, and trying to open App Connect through the private browser session. However App Connect still opens in a normal session.How can I configure App Connect for Taiwan without signing out my own App Connect session (and server side logging which has been set up on my session) and breaking the integration on our main tenant.ThanksRian

We’ve got an approved SMS campaign for some emergency alerting going on with the company I support. We’ve got one designated DID that all messages are slated to come from, but a total of 7 employees who will need access to that DID to send messages in the event of an emergency. What’s the best practice or what are folks using out there to provide access to a single DID for multiple parties within the RingCentral tenant?  

2025-09-07 Our company has operations in approximately 90 locations in Canada and the USA and has been using a single RingCentral account (using site codes) since 2020. We recently acquired 2 separate businesses in the Mexico City area (Polonco and Cuautitlan) that we want to integrate into the same account to make it easier for our IT team to manage. The issue is that we are not sure if the Mexican phone network is compatible with the NA network, and since we do not speak Spanish there would be a challenge in making the request to port existing Mexican legacy phone numbers.  I am aware of the RingCentral partnership with MCM Telecom for Mexico and wonder if contacting MCM is the required route to follow.  Does anyone have experience with this or recommendations?

I want the incoming calls to ring simultaneously, with about 10 in my corporate department.  How do I set that up?

is there a company that will setup the sms and complete the TCR process for me.   I need someone to create a privacy policy and fill out the application.  

Hello! I’m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I’m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it’s “Offline”I’ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions: 1. Login to the web interface of the desktop IP phone.2. Select "Advanced Settings" > "Configuration Server" menu option.3. Select "HTTPS" in the field "Download Protocol".4. Locate "HTTPS Server" field and enter mtl.ringcentral.com5. Locate "HTTPS Path" field and enter provisioning/mitel6. Click "Save Settings" to start provisioning the device. Wait for the phone to start rebooting or reboot it manually ("Operation" > "Reset" > "Restart").7. After devi

If we install the App Connect in Chrome,  connect it with Pipedrive, and then never open the App Connect plugin again, will it still automatically sync calls and texts to the Pipedrive deals?  For example, if I have a salesperson who solely uses RingCentral on their smartphone, are there extra steps that have to be taken to sync the calls and texts from RC to PD?Or do you have to keep App Connect open? Or only make calls/texts from the plug in?

Prior to migrating to RingCentral, we had a FreePBX server on prem.One way we found to help stop spam calls was to create a simple IVR for an individual user with a single option “To be connected to John Smith, please press 1.” Can something similar be done with RingCentral? This would force the caller to press 1 before it rings the end user.

Hello,  Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)? 

If I want a user to have two physical phones in two locations I can make that work by assigning another handset, adding a digital line licence and assigning a DDI to the digital line.I end up with the user having two DDI numbers but either will call both phones and I can ignore/hide one/force called ID of only one number. My user has two handsets working which is great.It would be great to remove the second DDI from the digital line so you don’t see that DDI anywhere but there doesn’t seem to be a way of doing that. Is what I’m doing the best way to do this? Is there a way of having a digital line without the second DDI to keep things cleaner?

Hi folks,  I can’t seem to find a good definition that explains the difference between a Digital Line Unlimited and an Additional Local Number.  On our bill, the cost is very different. So I have to assume they don’t function the same.  So far my understanding is that every new account gets a Digital Line Unlimited, and then they can add additional local numbers to that account. But you can also add another Digital Line Unlimited, it just cost the same as a “new” account.  What is the difference here? When would my second number be another Digital Line Unlimited and not a Additional Local Number? Are there any limitations like not being about to outbound call, etc.?

New User IssueWhen logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image). 

I’ve installed App Connect and every time I try to complete the setup nothing happens. After the authorization screen nothing happens. Just stuck. 

I need to disable all INCOMING caller ID information on 1 specific phone line. The line is for anonymous tips. I found documentation to set incoming call information but it doesn’t seem to change the caller information in the app. https://support.ringcentral.com/article-v2/Set-incoming-call-information.html?brand=RingCentral&product=RingEX&language=en_USHow do I make the caller ID truly anonymous? Thanks 

We have a user who has their office computer paired with a desk phone. When that user goes home do they need to unpair the deskphone before they are able to use the software at a home work station or is the install/pairing unique to each computer? The user would only be using a deskphone in the office.This would be for the Desktop version:   25.3.2015.1059 Windows (x64)

We have several offices that we have a phone number we ported over with. I would like all the phones in the same office to have that main number as a ring out number. Right now it won’t let me pick a number that has already been assigned to a phone.

I have been trying to get this righthttps://platform.ringcentral.com/restapi/v1.0/account/~/extension/495101030/authz-profile/check?permissionId=ReadRingSenseInsightsto check only if this extension has ring sense enabled so i can retrieve and log its daily activity but i am getting this error, {    "errorCode": "CMN-404",    "message": "Attempt to access another extension",    "errors": [        {            "errorCode": "CMN-404",            "message": "Attempt to access another extension"        }    ]}