Solved

Please forgive any ignorance on my end as I am very new to the RingCentral platformWe have a need to pull all account data for our institution from RingCentral and I have found an API provided that pulls account data. However, this only pulls data for a specific given account and we need to do a "wide open" pull of all accounts. I have seen some evidence that this ability is in the works. Is that true? Is there a workaround, or another preferred method to pull all accounts?

I have my phone forwarded to one of my coworkers while I am out of the office. While testing this, he tried to forward me back to my voicemail but it did not work. There may be times that a caller gets to him, but prefers to leave a voicemail for me. How do we do this?

We have a bunch of users who only have VM extensions, and I'd like to share a list of them. Is there any way to export or create a useful list?

We have a number of employees that review our incoming faxes. We are running into an issue with some not being able to login. If there's a limitation on the number of devices that can log into Ring Central Fax? If so, how do I manage the devices so I can make sure only the employees that need access can log in?Thank you

I'm having an issue where basically both Voice and RingCentral are trying to ring at the same time regardless of the actual source of the call and my personal calls are getting logged into my RingCentral's call history. I found this older help article that seems to outline this issue, but I'm not sure if the settings have changed because I'm not seeing these options? Or if they've moved elsewhere in the app?https://www.ringcentral.com/us/en/blog/solving-an-issue-with-the-ringcentral-and-google-voice-apps/

Occasionally someone will be on an active call, but their status will still read available. Normally they will be red and status will say "On a call."I have to go to the HUD to make sure someone is available. Why does the status sometimes fail to update when on a call?

Hello, as of lately, I am not able to receive calls. The "accept queue calls" toggle switch does not even show up for me personally. I am not sure if this is a bug or an administrative setting that is switched off for me. Any help is appreciated here. Thank you.

If I have a new employee can transfer the existing license of a former employee to them?

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That means, the user can't use native OSX shortcut and their attention is diverted away from typing the message on to the previous history. What a terrible behavior and choice of keyboard shortcuts!Can you revert the keyboard shortcut for Option + Left arrow/Right arrow OR give users the ability to choose their shortcut for actions OR remove shortcuts a user feels unnecessary? Your developers must be familiar with Vis

You can no longer navigate forward and backward words with Option + Left or Right because RC has changed this to be used for non-disableable app navigation shortcuts. I cannot express how frustrating this is as someone who uses these hotkeys constantly and has never experienced an app that overrode those keys when focused on a text box. This should be reverted or given an enable/disable option immediately.This also violates Apple's Human Interface Guidelines which states"Use the Option key as a modifier sparingly.""Avoid creating a new shortcut by adding a modifier to an existing unrelated shortcut."

This may be a newbie question but I'm trying to find a way to view just incoming text messages. I'm using the desktop app and have tried the browser as well but no luck. I can see all the messages I send and receive in the sms section but only want to see received messages.

Hi, our office is brand new to Ring Central. Is there a way to limit who can call you? For example, I only want members of my team to be able to reach me directly - not all Ring Central users across campus.

I want department name in "GetExtension" APIhow can I get department in "GetExtension" API

Hello, one of my users has his email in use with another RingCentral account but I need him to use the same email for the current account but it does not allow me to register the user because it says the email is in use. Is there any way to bypass this?

I just set up my voicemail boxes with several "message only extension" group mailboxes with custom greetings which are accessible from the main company greeting (which is also a custom greeting--caller presses "1", "2", or "3", etc.). There is a long delay between the caller selecting one of the extensions and when that extension's greeting plays. It is almost 10 seconds, which seems unusually long to me.Is there any way to shorten that delay?

I am just beginning my adventure into the Ring Time api. Looks pretty cool.We need to report to our client various breakdowns of average call time, wait time, hold time, the number and distribution of abandoned calls, voicemails and more.I assumed the call log data would include these things, showing the steps and stages in the life cycle of each call. But it doesn't.What is the best practice around this? Understand we need to report in the aggregate across months of calling data. In fact, we would like to download this data for the past several months to provide a baseline.It seems the Notification API would allow us to receive a torrent of call events moment by moment, which we could filter to assemble our stats, This would work, but is not optimal. (I'd like to go to the deli and simply order 50 finished sandwiches, rather than have the deli owner fling lettuce, tomato and ham slices at my head for four hours, trusting I'll bring a certain DIY spirit to the endeavor.)I

Folks,At this URL it says there's a way to get a connection string to connect to (apparently) a RingCentral Redshift database with our call data. This is thrilling!But how do I get this connection string?(Bonus question: And how come when I search this forum for the word "redshift" there are zero hits? I can't imagine I am the first person in RingCentral history to have any interest in Redshift.)Thanks!

How to get recording from telephonySessionId as while ring out only telephonySessionId and status received

We have created Webhook Subscription for getting missed calls.We are using "/restapi/v1.0/account/~/telephony/sessions?direction=Inbound&missedCall=true" to get all missed calls/voice calls.Webhook works good as we get all call information but somehow for some number we get only extention value(101) instead of phone number i.e [to] => Array ( [phoneNumber] => 101 [name] => Sneha Rao [extensionId] => 712273005                                 ).is there any way to get actual phone number instead of extention number?

Come March 17th is this true-You can only send 25 SMS per day and anything after that you will be charged $.0085 per SMS?

I have followed https://github.com/tylerlong/ringcentral-php-webhook-demoI have developer sandbox account. I have created webhook subscription for incoming missed calls using webhook notification quick app. I am able to create subscription and webhook works fine.Right now i am facing 3 issues1) I want to check subscription expiration.$r = $platform->get("/restapi/v1.0/subscription/b8f94697-a98b-40b0-837b-f84d52052047");print_R($r);with above code, i can see other information except expiry.2) I want to add more number. But in Account Admin Portal 'https://service.devtest.ringcentral.com/application/company/phoneNumbers/allNumbers?AddNumbers=SelectNumbers' i can add but it ask for payment. Am i doing right? or is there any other way to add phone number ?3) i don't get any callee name information.as $jsonBody['body']['parties']['0']['from'] there is only phonenumber attribute available.

We have 2 businesses in one system and we want certain extensions to have 1 caller ID and another extension have another caller ID. There is an alternate caller ID tab but you can only chose between the main number and the extension phone numbers. We have another incoming line that is routed to certain extensions and set up as another site, but does not populate in the alternate Caller ID Options. How do I get these extensions to have an alternate Caller ID ?

Hi all. Newbie to RC here, so perhaps I am doing something wrong. But...In a browser (Firefox) using javascript and the RC js SDK, I am trying to implement the OAuth2 3 legged flow using PKCE and "top frame setup" (see Top frame setup on the JS SDK page). FYI I have successfully implemented the "Popup setup" described on the same page.In the Top frame setup, when my redirectUri landing page calls rcsdk.login(loginOptions) the SDK throws an error with message "code_verifier required". It looks to me like the SDK is not sending the code_verifier when making the authorization_code request to the RC Auth server and so the RC Auth servers response is a 400 bad request.I am not sure how the SDK would know the value of the code_verifier as I believe it was generated on the main page when the loginUrl was created and I don't see how in this scenario the landing page SDK is going to have that info. So, perhaps PKCE is not possible using the top frame setup

Hello. When I try to place a call, it takes 15-20 seconds for anything to happen. It's like it doesn't register any clicks. It doesn't matter if I try to place the call from call history or manually typing the number (typing is fine) and clicking the call button. When an inbound call comes, I click the icon to answer the call and it takes 15-20 seconds to register. The call almost always goes to voicemail because it takes so long.I've tried uninstalling and re-installing the app several times and nothing seems to help. This is my first time using RingCentral. Not fun so far, please help :(

How do I turn off SMS messaging. I do not want to receive SMS nor do I ever send SMS. I need to opt out of this as it serves me no useful featureThank you