Solved

When I did the admin course at some point there where videos I viewed for manual provisionning, a RingCentral associate was showing each phone interface from web gui to how to provision, I'm triying to find them but seems the're not available anymore, anyway to find them.

Hey all -- I was wondering if there was a way to get the incoming phone # (copy it to the clipboard?) so the user can paste it into a search field in their database applicable? Right now they have to type it in so they can transfer the caller to the appropriate person...Also - is there a method to also permit the user to double-click or click a button to copy a phone # from within a database field and auto-dial out?

Is there a way to toggle the call queue availability of a user without having to log into the Ring Central app as an admin?Use case right now: RC is just a call handler and router for us. All inbound calls to line 1 hit a queue that rings each rep simultaneously. Goal: I would like for the sales manager to be able to turn off reps easily without having to log into the admin account to do so.

When I was setting up my transfer of number it said something about a temporary setup until the final number is finished. The guy on the phone doesn't seem to know anything about this. Is there a temporary number so the transfer works quicker or did I miss read something?! ThanksIve just spent 45 minutes on the phone to some bloke that clearly has no idea what he's doing, utter waste of time, not a great start to this service!!!!!

Can you send the same text message to multiple outside phone numbers (20 to 30) but keep the numbers confidential - kind of like a blind copy email? I have to send the same text message to multiple clients, but their phone numbers have to remain confidential.

what is the complex password when a yealink is provisioned on RC? I recall it seems to start with pwdxxxadmn something like that.

We are using the new LOB analytics page and liking what we see. One question that we want to answer is when a call is missed (unanswered/goes to voicemail), was the person on another call at the time that they did not answer. How can we find this information?

Please refer to Case # 14752495When retrieving voice messages via the phone (not in an app or website) we need the call automated attendant to announce the time of the call AND THE CALLER ID OF THE CALLER leaving the message. We are a medical office, and we NEED to know the ID of the caller without having to log into a computer app or website every time to retrieve messages. We NEED this function as we had it previously.

Our company used Zapier + Ring Central to send out an SMS to customers who request information. Other than the name of the customer, the SMS is identical each time. Does anyone know if this gets blocked by carriers?

Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while on a live phone call.I know on a live call I can hit the 'audio button' and then select a different mic/speaker source. But this is cumbersome on a live call.

Hello,since I use RC desktop app, I cannot move and share files directly in the message window (via drag & drop). It was possible in the prior browser version, but not in the app. Now I have to select every file via the attachment button and choose path. Another problem here: I cannot select any files from our business server to be shared on RC. Why is that? Sorry I'm a noob and my co-workers couldn't help at all. Thanks for any reply!Laura

Please forgive any ignorance on my end as I am very new to the RingCentral platformWe have a need to pull all account data for our institution from RingCentral and I have found an API provided that pulls account data. However, this only pulls data for a specific given account and we need to do a "wide open" pull of all accounts. I have seen some evidence that this ability is in the works. Is that true? Is there a workaround, or another preferred method to pull all accounts?

I have my phone forwarded to one of my coworkers while I am out of the office. While testing this, he tried to forward me back to my voicemail but it did not work. There may be times that a caller gets to him, but prefers to leave a voicemail for me. How do we do this?

We have a bunch of users who only have VM extensions, and I'd like to share a list of them. Is there any way to export or create a useful list?

We have a number of employees that review our incoming faxes. We are running into an issue with some not being able to login. If there's a limitation on the number of devices that can log into Ring Central Fax? If so, how do I manage the devices so I can make sure only the employees that need access can log in?Thank you

I'm having an issue where basically both Voice and RingCentral are trying to ring at the same time regardless of the actual source of the call and my personal calls are getting logged into my RingCentral's call history. I found this older help article that seems to outline this issue, but I'm not sure if the settings have changed because I'm not seeing these options? Or if they've moved elsewhere in the app?https://www.ringcentral.com/us/en/blog/solving-an-issue-with-the-ringcentral-and-google-voice-apps/

Occasionally someone will be on an active call, but their status will still read available. Normally they will be red and status will say "On a call."I have to go to the HUD to make sure someone is available. Why does the status sometimes fail to update when on a call?

Hello, as of lately, I am not able to receive calls. The "accept queue calls" toggle switch does not even show up for me personally. I am not sure if this is a bug or an administrative setting that is switched off for me. Any help is appreciated here. Thank you.

If I have a new employee can transfer the existing license of a former employee to them?

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That means, the user can't use native OSX shortcut and their attention is diverted away from typing the message on to the previous history. What a terrible behavior and choice of keyboard shortcuts!Can you revert the keyboard shortcut for Option + Left arrow/Right arrow OR give users the ability to choose their shortcut for actions OR remove shortcuts a user feels unnecessary? Your developers must be familiar with Vis

You can no longer navigate forward and backward words with Option + Left or Right because RC has changed this to be used for non-disableable app navigation shortcuts. I cannot express how frustrating this is as someone who uses these hotkeys constantly and has never experienced an app that overrode those keys when focused on a text box. This should be reverted or given an enable/disable option immediately.This also violates Apple's Human Interface Guidelines which states"Use the Option key as a modifier sparingly.""Avoid creating a new shortcut by adding a modifier to an existing unrelated shortcut."

This may be a newbie question but I'm trying to find a way to view just incoming text messages. I'm using the desktop app and have tried the browser as well but no luck. I can see all the messages I send and receive in the sms section but only want to see received messages.

Hi, our office is brand new to Ring Central. Is there a way to limit who can call you? For example, I only want members of my team to be able to reach me directly - not all Ring Central users across campus.

I want department name in "GetExtension" APIhow can I get department in "GetExtension" API

Hello, one of my users has his email in use with another RingCentral account but I need him to use the same email for the current account but it does not allow me to register the user because it says the email is in use. Is there any way to bypass this?