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Our office has agents working from home on cell phones. The IVR is set to external transfer to the cell numbers, based on what prompt number the caller chooses from the IVR. How can I see what prompt number a caller choose or how many calls are being transferred to each cell phone?

Is there a report that lists by agent the time they spend in DND?

We would like to block/remove the extension number of a particular call queue when a user dials by name (internally) in the dial pad. So if we tell our staff to use "Bill Review" as dial by name to reach the group, we do not want them to see that they are calling extension 1234.The purpose is so that they cannot give out the extension and callers enter via an IVR. This would be for internal use only.....Has anyone done this or can it be done?

How do I remove a desk phone from user but keep the phone number and extension assigned?! We had an unassigned extension (linked to a desk phone) that I assigned to a user but she is NOT using the desk phone attached to the phone number/extension.

One of our company team members will be travelling to India for several weeks. Is it possible for him to use the Ring Cetral app on his Android phone (which is tied to our USA based Ring Central account / number) to make calls FROM India TO the United States? If so, are there additional charges?

How do I join a meeting on my MacBook, I loaded the app and have tried to go through the app and the school's program.

How do I respond to a spam text to opt out when it comes from a truncated number 88022? information fail I get from app is. "SMS cannot be sent to an extension. Please use direct numbers instead".

Please add the ability to block unknown callers and blocked numbers

It's convenient but not very secure to allow a simple click of Manage account in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. Is there a way to force a password challenge? Otherwise, the only workaround I can think of would be to create separate admin users with no phone and remove admin rights from the phone users - a pain. The phone users could then use this quick route to change their own settings at the 'Service' page, but not to administer the whole system.

We use either the Polycom VX350 or the appWe would like to know how long it rings before my phone rings?how long has the caller been waiting before my phone starts to ring?

What is the best way to connect an analog phone through the RingCentral service using a Polycom oBi302?

Hello! We just found out that all of our agents have the ability to toggle this and make them unavailable for queue calls, is there a way to lock that? They should only be going to DND for break and lunch....

Looks like this is still not available. Seems like it would be a basic feature. I would like to download/export my txt message with a person for the file when business is complete. Can we do this?

Hello,We use a live answer call queue during business hours and IVR for after hours. In Multi-Level IVR Settings, we cannot choose anything other than IVR for the main line to ring into during work hours, so we are having to use a custom answering rule to direct to the queue. (I see direct to call queue option on closed hours, but not open???)This interferes with our other custom answering rules (for holidays, etc) and we are having to turn off our main rule and remember to turn it back on when we return to the office.There just has to be a better way?

Hi Community,When I try to sign in WebPhone I end up with the error 504. Please check pics below:It surely worked some time ago. Is there any problem with it?Best,Nikolai Chashchin

LOB Analytics gives me the number of inbound calls answered, and the number of outbound calls connected. I'm looking for the number of outbound calls that were answered. Where do I find that number?

When trying to dial a freeconferencecall.com conference line, the following message is received "the destination you have dialed is disabled for your account". When users go to their blocked calls settings, there is nothing mentioned any blocked numbers? How can this be undone.

I noticed that there is now the ability to do MMS texting through Zapier. Does this include the ability to send a text to 2 people? If so, how do you do that?

Hi Community,Let's consider the following scenario: I developed a public application using sandbox account, passed graduation process and deployed it in a production environment (for this I don't have to pay). Since my application is a public one and it is not going to be used by myself (or my organization) but the RingCentral's customers I don't need to pay for my account anything as a developer (or my organization). Right?Best,Nikolai Chashchin

Guten Morgen zusammen,ich hätte eine kleine Frage. Wir nutzten seit kurzem die Software Unify und logischerweise auch die dazugehörige Anlage.Wir haben allerdings aktuell folgendes Problem.Das Szenario ist wie folgt:User 1 telefoniert, sobald ein zweiter Anruf allerdings eingeht, klingelt es bei dem Anrufer einfach durch, sprich es gibt kein Besetzzeichen.Gibt es eine Möglichkeit das umzustellen?Sonst müsste man bei jedem Anruf ja theoretisch händisch auf die Option "nicht stören" gehen und dies ist nicht gerade praktikabel.Vielen Dank und Viele Grüße

We need to develop an application that should send SMS to several users in our company via RingCentral API.We registered new App in "RingCentral Developers" console and granted "SMS" in "App Permission" section of App in "RingCentral Developers" console.Our application connects to RingCentral API using Password-based auth flow(with Extension shown in "Credentials" section of App in "RingCentral Developers" console).But when the app tries to send SMS to a number belongs to another extension, it receives following error:"In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted with extended scope to the authorized user."We investigated "RingCentral Community" in order to understand what is the cause of this error or how to avoid it.All topics we found contain answers like following:"You can only send SMS from phone numbers belong to the e

Some people in my office are moving workstations within the office. The work stations they are moving to do not currently have a phone hooked up. Can we just move their yealink desktop phones, or are there any changes that need to be made within the app?

I have the Yealink T42S and when the phone rings the caller ID slowly scrolls DURING HOUR CALLS - MAIN CALLS before it ever shows any ID information. It scrolls so slowly that the call goes to VM before you can even see who's calling. Is there a way to disable the call types so we can see the ID before they hang up?

I checked the API documentation.https://developers.ringcentral.com/api-reference/Chats/listGlipGroupsIt marked API endpoints for user groups as deprecated. I want to get the list of members in a user group by the API.Is there an alternative endpoint to this? Or is there any other way I can get the groups of the users by API?

Good day everyone, the project on which i'm working wants to create a simple metrics dashboard per user, the idea is to obtain the talk time coming from a specific queue per each user and also the talk time for all calls received by the same user.I looked at the call logs endpoint and using the legs I can determine who was the user who answered the call from a queue. For the total talk time, i call the call logs but pointing to the user extension.The thing is that the call logs endpoint has a small rate limit, and i wanted to know if there's a better approach to handle this requirement