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Hello following this guide to subscribe a webhook: https://developers.ringcentral.com/guide/notifications/webhooks/quick-start#c#When I try to run the two services, I always get the same error: Content: {"errorCode":"SUB-522","message":"WebHook responds with incorrect HTTPstatus. HTTP status is 502","errors":[{"errorCode":"SUB-522","message":"WebHookresponds with incorrect HTTP status. HTTP status is 502","status":"502"}],"status":"502"}This is my webhook server code: the same as the example,and this is my webhook subscription code: Seeing the message response, is my webhook server wrong, Do I need another step for it to work.Here are the steps that I am using :1. run webhookServer2. run ngrok.3. paste ngrok url into webhook subscription4. run

I am using below API to programatically download the meeting recordinghttps://developers.ringcentral.com/api-reference/Call-Recordings/readCallRecordingPlease advise which API can be used to download the meeting transcription as I had enabled transcription during the meeting.

Under HUD you should see conference. It is not listed. Under actions at the top of the app start a conference call is not an option.

Hi,I have a US-based business. I'm onboarding a new Virtual Assistant who will be based in Mexico. He's using the phone & laptop based app. I want him to be able to call, text, and possibly fax people from my US-based telephone number. Can I add him as a US licensee or must I add him as a Mexico licensee? Thanks.Russell

Hi everyone,Is there a way to have a custom answering rule route to an IVR menu? I tried user extension, but I can't select an IVR extension. For example, for all holidays I would like to have a custom answering rule that routes to simple IVR menu that allows for a greeting to the nature of "Hello. We're closed for the holiday, but if this is an emergency press 9 now and you'll be routed to our emergency response team." If there isn't an official way to do this is there some sort of workaround I could implement?

we have 5 numbers in ring central and we want to be able. to assign them a different VR so we can get call from each. I have been trying how to call support but been unable to. I created a case and did chat was not given the solution we need

If an agent is locked out of their computer and their Ring Central status is set to "Do not disturb." Is there a mechanism to set their Ring Central status back to available so they can receive phone calls on their physical phone? For example: 3CX allows DTMF codes to set status as away or online.

Is there a way/method or how can I pull a report that shows each user assigned to each call queue?

I was wondering if we could configure the RC desk phone to ring before the desktop and mobile apps? It would also be nice to separate the desktop and mobile apps to configure them on their own as well.

Dear community,For my application that leverages webhook to get telephony session notifications I need a way to uniquely identify calling/answering agent. The typical notification that I receive looks like this one below:Currently for user identification I use name field. I marked the field that is currently used for identification. I need this information to uniquely map calling/answering agent with some entity in my system.So my questions here:1. Is it possible that two agents have same name in the system? In this case the field name cannot be used to uniquely identify agents.2. Can extensionId be used to uniquely identify agents? If yes, then where can I get the extensionId for a particular agent, as this information available in notification only and not in Admin Console (at least I wasn't able to find it there). I assume that what is displayed in Ext. column is not actual extension as for user with the name Nikolai Chashchin Ext.101 is displayed while with the notification I g

I'm wondering if there's a report by agent I could run so that I can easily access their call recordings for my quality monitors.

Can you mark a message as unread form the desktop app?

I'm set up so that when someone calls our extension 6000 is goes to multiple people that are a mix of physical phones and app users that each have their own extensions. I can't figure out how to make it so the app users are able to receive calls when the ex 6000 is set to ring desktop & app. The only way around this is to have the apps users cell phone number entered in the call forwarding but then it won't use the app and therefore those users can't transfer calls.

Hello! I have a few questions about scheduling video calls.1. Can you create meeting templates?2. Can you schedule a meeting in a different time zone / is there a way to select the timezone you want the meeting scheduled in or does it always default to the time zone your comp is in and you have to convert manually?3. On the Meetings page, if I don't connect my calendar can (and schedule using the "Meeting info" feature), can I still see all my meetings on the RC app? At the moment nothing is showing up there.Thank you so much in advance!

Does anybody know the feature code to turn off DND on a Avaya j169 Deskphone. Tried going through the menu then to features and i can see the DND but no options. When you try to use the select button it does nothing.

I need to replace a Yealink phone that has failed. How do I do that ?? What phones are compatible with this service?? I cannot find any resource to purchase a new phone .

Over the past 2 months I noticed that unlimited texting is no longer an option. I get emails saying that I have used 90% of my texts within a day of only texting 5-6 people. What changed? When did things change? And what can be done to resolve this?I've called support but no answer.

we can create a subscription through our app with the newly Graduated App. But even though the subscription is listed as active, we do not receive any event coming into the address from Ringcentral when a Fax comes to our company number.

I currently have a webinar scheduled that 157 people have registered for. However, our plan only allows 100 attendees. Am I able to upgrade the plan to 500 attendees so that everyone can join while NOT having to reschedule and re-invite all 157 webinars to a new webinar?

It is as my title says.My company likes to change color tags on events but do not want the events to be changed in any other way. We do this to denote changes in the event wither changing the type of work needed or marking it as urgent.Recently we have not been able to change the color without providing an end date that is forced to be present day or a future date. This is annoying as it makes for a cluttered calendar of events when we prefer just having it stay on the assigned day.

We have customer where their primary device is their desk phone.Desk phones are also configured as hot desks.Setting up a new user, and it seems their default call handling just rings the RingCentral App.We would want it to ring the desk phone at the same time by default.Also, it appears the user would need to have activated themselves and logged into a phone, before we can change this setting for them?Hopefully I am missing something here.We would just expect, set up new userThey login to any phonePhone rings

How do I reduce the time a caller waits after selecting the available options to actually reaching us?

Is there a way to see how long a meeting lasted after the meeting is over?

I've been bring my clients over from Jive to Ring Central and they have a simple holiday calendar that auto updates for the holiday. When will ring central add a calendar for holiday hours? Constantly updating several tenants is extremely annoying when it could be solved with a simple calendar. Also when adding a Custom Answering Rule why can't I copy a previous rule that would make it so much easier to create the same damn rule over and over instead of starting from scratch.

Is there a way to detect if a call queue member did not answer a call when it rang their extension, even when another member answers the call?The goal is to detect when a call comes inbound to one of our call queues, we would like to kick anyone out of the queue who has their phone ring from the queue, but does not answer the call. I've been trying to do this with event notification subscriptions, but with testing it doesn't seem to detect that the initial call queue member that received the call notification but did not answer. It simply proceeds to the next member and if they answer, the call status goes to an answered status for them.