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We have an internal api that sends faxes directly from our database using php mailer. it sends both email and fax. for internal control purposes we need to continue to use this method rather than a new API just for faxes. It sends the fax / cover page, but does not send the pdf attachment.PHP: $fax = "111-222-3333"; $mail = new PHPMailer(true); // Passing `true` enables exceptions $mail->SMTPOptions = array('ssl' => array('verify_peer' => false, 'verify_peer_name' => false)); $mail->CharSet = 'UTF-8'; $mail->Encoding = "base64"; try { //Server settings $mail->isSMTP(); // Set mailer to use SMTP $mail->Host = 'localhost'; // Specify main and backup SMTP servers $mail->SMTPSecure = 'tls'; // use TLS $mail->Port = 587; // TCP port to connect to

Our 4 ring central phone lines connect to 4 hardware phones. Can you use a desktop app with the same lines that are assigned to the hardware phones or do you have to buy additional lines?

how do I get an IVR Menu to be the company auto-receptionist default responder for all incoming calls

Hello everyone, I am currently developing a ringcentral widget using webphone.user agent, when I get a call, I can see the session status information with webPhone.userAgent.on("invite").when I start the call I can see the status of the session with webPhone.userAgent.invite.The problem is that if I start the call and the sender answers me, I can't get the session status, what WebPhone.user agent method should I use for that case, since I need that session status to do something in my widget

Good afternoon, I need help with some methods I need and I can't find, there are 2 methods.1) The first method would be for when you create a call (webPhone.userAgent.invite) and you are waiting for the sender to answer, let's say you want to cancel the invitation, I can't find this method anywhere.2) The other would be to cancel the call when it is active, that is to say that you are already talking to the sender and vice versa, I want to hang up but I can't find the corresponding method.I looked for the information in many places and even in the documentation at: https://github.com/ringcentral/ringcentral-web-phone

There's an idea here: Add a text message queue similar to the call queue | Community Ideas (ringcentral.com) That says it's planned, but when should we expect it? is there any way to know? I'm paying lots of money for a text option right now that I can't use, and have no alternative from RingCentral

In sandbox, I am attempting to park a call to a public park location via the park API, then pick it up again via the pickup API. Parking the call works great and returns the extension to which the call was parked, a new party ID, etc. I am unable to pick the call back up, however. The documentation is unclear as to what I should be passing as party ID, so I tried:The party ID returned from the park API (ends in -3): {"errorCode" : "TAS-102", "message" : "Incorrect State"}The party ID I used before parking the call (ends in -2): {"errorCode" : "TAS-102", "message" : "Incorrect State"}The party ID of the original caller (ends in -1): {"errorCode" : "TAS-106", "message" : "Operation is not allowed"}The park location's extension (*803): Invalid RequestHow do I pick up a call off a public park location via the API?

I am receiving the attached error message. You have reached your limit of available sandbox logins. To increase this limit, please file a ticket with support. on top: why is my Administrator email show : xx@dlh.de. It should state peter.hogger@dlh.de all users in my sandbox can be deleted.

In our Multi Site instance.... all phone numbers are assigned to Site = Company.I don't see any options to change the Site assignment for a phone number.

I'm attempting to pull data from a Sandbox Env - Call Log. There is confirmed one record on the Call Log, for context. I'm using a Sandbox App that uses JWT Auth. When I run 'python3 pray.py' in Terminal, I get the following error:Unable to authenticate to platform. Check credentials.Unauthorized for this grant typeHere is the code I'm running:from ringcentral import SDK RINGCENTRAL_CLIENTID = 'hTTB9Rt9QT6ctmCyK9c2EA' RINGCENTRAL_CLIENTSECRET = 'sP8##############################PG4Qg' RINGCENTRAL_SERVER = 'https://platform.devtest.ringcentral.com' rcsdk = SDK( RINGCENTRAL_CLIENTID, RINGCENTRAL_CLIENTSECRET, RINGCENTRAL_SERVER) platform = rcsdk.platform() JWT_TOKEN = "eyJraWQiOiI########################################MjU2In0" try: platform.login( jwt=JWT_TOKEN ) params = { 'dateFrom': "2012-01-01T00:00:00.000Z" } resp = platform.get('/restapi/v1.0/account/~/extension/~/call-l

I am trying to understand the true number of calls coming inbound and being answered in our call queues.I use the Performance Report, and Queues tab, select the queue I want to look at, the date and KPIs, and get a total inbound and abandonment rate. For example, 695 is the number in the inbound KPI on the dashboard.I then look below at the detail to get to the "user" level. This brings up the users within the queue and the inbound number now says 271. I confirmed these users are those assigned in the queue by double-checking the admin portal and setup. Where did the other inbound calls go?I then narrow the report to the "calls" level with my queue selected in the filters. I now have 263 as my inbound number.I then look at the Quality Report and select the location to see if there is a number that makes sense for inbound volume, and searching by just the location, I now see 315 calls are counted as "inbound".I have searched through the guides, the hel

I successfully created a webhook subscription to /restapi/v1.0/account/~/telephony/sessions. The subscription is active and not blacklisted, but my server isn't receiving notifications from that subscription. These notifications have worked in the past, but after deleting my old subscriptions and creating a new one, the subscriptions aren't coming in according to my Nginx logs. My app client ID is 8838LLxeS6aFN-iuh18BmQ and the subscription ID is 16aa1bc3-b3ad-45dd-bd57-f31106006a27.

Hi folks, I am juuuust getting started with RingCentral & Python, trying to run the sms.py sample app. I filled out .ENV as required, however, cannot run sms.py without error. I get the error:Unable to authenticate to platform. Check credentials. Either code, or username with password, or jwt has to be providedI have provided username, password, Client ID, etc. in .ENV and it is as if the script is ignoring it. I see a line of the script that says:platform.login(jwt=os.environ.get('RC_JWT'))which leads me to belive this sample .py file defaults to using JWT authentication? If so, how do I change it? If not, what might be wrong with my implementation? Thank You!

Hello everyone, I'm developing a app with RingCentral widget, when I try yo use it I have an error, so I searched for information and that happens because I don't have a digital line is associated in sandbox, I follow up the instructions at https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_USIt's says that I need to enter on the website https://service.devtest.ringcentral.com/ to do the process, the problem is that the site doesn't works, it gets stuck too much, many times it doesn't load, and any link, thing or menu where I click on gives me a request error and doesn't let me move forward, I've been trying to do it for several days but the page doesn't work at all.

I want to check if the phone number type is set to fax only or voice only via the API but I can't see any options on the documentation. Thanks

Hello,I'm attempting to implement ringcentral-webphone, and whenever I accept an incoming call, the end user can hear my voice, but I can't hear him; is this a problem, even though I've connected the digital Line to the app?Is there anything I'm missing out?

Our published production application calling https://platform.ringcentral.com and getting CMN-201 Service Temporary Unavailable. This was working on Friday. I see that there were outages reported on the sandbox, but this app has been published.We're getting this message when trying to authenticate using the JWT. I created a new JWT to make sure there wasn't a problem with the original, and still getting the same issue.

Hello. We are a new RingCentral customer, cutting both phone and video conferencing to RC around 2 weeks ago. RingCentral phone service has been solid and exactly what we were expecting. However, the video meeting functionality (RingCentral Video) has been so next so unusable. Around 20% of our users watch their CPUs max out in RingCentral Video meetings, leading to broken audio and video to the point the meeting must move to another service. These very same laptops have no issue with Zoom, Teams, GoToMeeting, WebEx, and other competitors. These laptops all meet RingCentral's system requirements with some even being as new as 1 months old, sporting i7 processors and 16G of RAM. RingCentral support on this issue has been close to non-existent. Maybe I'm being unfair to support and they are furiously working on it, but communication is slow. Are other having similar issues?

Does anyone on ringcentral staff know when the new Poly Edge E series phones, like the Edge E350, will be supported for assisted provisioning on RC? I can see the edge B series is supported but not the more advanced E series yet.

Please can automatic call recording be enabled on our sandbox account.Organization:Oak Innovation LtdMain Company Number:+17743020108

Is there a cost to use the Data-API for accessing call recordings or is this included for users on premium and ultimate plan?

Like others, I'm unable to apply for production due to the Webhook Subscriptions permission. My app's client ID is IV5MsiwzSOOhqHsHbS7HjQ.

Hello,We have an internal number + extension under a corporate account that is shared across multiple users to send outbound SMS so that active case workers can see conversations with external workers. We now want to send some automated outbound messages and wan't those conversations to be sent from the same internal number + ext.When a new API app is created, it auto-assigns the phone extension used for the new app but does not allow that extension to be changed. If the API app is used to send outbound SMS but the "from" field is set to the other account, an error is reported:Parameter [from] value [+1**********] is invalid [Cannot find the phone number which belongs to user]Is there any way to have SMS sent from another number (to fix the issue above) or have the API app username + extension changed to the existing account already being used by case workers?Thanks-

Hi,I would like to create a Group MMS where a number from RC would send an MMS to two or more numbers (outside RC) in the US or Canada.That way when the numbers would get the MMS they could chat in the group chat.Is this something that RC supports? Send a MMS to a group of numbers so that they can all chat?Thank you in advance.

I keep running into this error with team messaging api calls, even on the api reference page.Client ID: HavYRdtYRpSbBMBFsEwTogAPI Error Message: GLP-021 This API requires the requester to have a Glip profile. You might sign in to the application to create it.I've tried with different add in apps on my account as well.