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How could I go about splitting the incoming calls from a certain extension to automatically switch over to a new extension after a certain amount of hours. We have two call shifts during the day: 8:30-1, and 1-4:30. Two separate people, with two separate extensions that we have to manually switch each time. Is there a way to do this automatically? I looked at the "User Hours" under Settings, does this affect a single user, if so, if I set one user to one shifts hours, and another person to the second shift, will the extension automatically switch?

Here is my app name patientXpress - Client ID hDq1uY7QQMey-Eg6Hsah4APlease help me trace the issue.

Hi,I am unable to remove a Bot in development from `devtest` environment.I tried at the following locations, and neither of them worked.1. From `developers.ringcentral.com`2. From `app.devtest.ringcentral.com`Attached is a screenshot of what we see at RingCentral Developers.May I please have Support take a look? Thank you.

Hi, we're looking to submit feature requests for the following:KPI column for Inbound and Outbound: Handle time It seems like it's only tracking inbound handle time per call currently.Add #Answered to the Outbound column on performance reports. Its only available for inbound calls currently.

In our sandbox, i have couple of recordings that i want to download, Using postman/any other ETL tool, i see the below, as the output, but not sure how to get the actual file. Any recommendations please.

Ring Central's Admin Portal is a scam and also the Setting up TCR registration and assigning numbers to your SMS campaigns (ringcentral.com) where it doesn't even say anything about the delay it would take for provisioning numbers. In Admin Portal, it says it would take a couple of hours but how long does Ring Central's "couple of hours" take?I already assigned the numbers to the campaigns which are already registered, so I waited for the ETA that the 4 Customer Support from the TCR Ring lines that I've talked to which they said 2-3 hours. And guess what? It is still not even now (7 hours) and we can't use our SMS on Ring. Now, talking to their supervisor and they told me it would take 72 hours. What a scam.It affects a lot of businesses when you are not correctly saying the right time it would take for them to use a certain system/product. Which means it is affecting our business as of the moment. And saying it would take 3 days just to finish the provisi

Hello,I'm trying to test the meeting API with our sandbox app but getting the CMN-408 error: "In order to call this API endpoint, user needs to have [Meetings] permission".I saw the similar questions here and sent a request to the support for enabling the meeting feature in the sandbox some time ago but haven't received a response.Could someone please help with enabling meetings in our sandbox? The main phone number is +13234864043. Thanks!

Hi there,I'm currently working on archiving call log metadata and hoping to cutdown on deduplication. I plan to loop through the pages of result sets using the nextPage object URI within the navigation object.Let's say there's some error that occurs, and I'm able to preserve the nextPage URI in my error logs. How long will that nextPage URI be valid for, so that I can resume fetching the rest of the result set?

As a RingCentral partner, we have been getting a lot of requests from our customers on how to set up different ringtones for internal and external calls. Just wondering if this is something that can be set up? If not, then it would be great to have it included in future updates.

Hi all,We are testing out the Notification Add-in type. Within RingCentral Developers, we can install to team to get a preview of what the {{ WEBHOOK_URL }} looks like.The last URI path is a JWT, and it decodes to be{ "ot": "c", "oi": "<numericString>, "id": "<numericString> }May I please ask what each JSON key-value pair represents? Thank you

Hello,We are currently working on a project that involves implementing reactions in RingCentral Team Messaging. I have been using the API to fetch message data, but I noticed that the API response does not include any information about message reactions.I could not find any information about reactions in the API response or the reference documentation. I noticed there is a field named `iconEmoji` in the API reference, but I am unsure if it is related to reactions.My questions are:Is the `iconEmoji` field related to message reactions in any way?Is there an endpoint or method in the RingCentral API to retrieve reaction data for messages in team messaging?If the API does not currently support reactions, do you have any plans to add support for them in the future?I would greatly appreciate any guidance or insights you can provide on this matter. Thank you.

Hello,I am trying to implement rich text to the messages presented on my app's frontend (bold, italic, strikethrough, increase/decrease indent, bulleted/numbered list) by converting message body text received through RingCentral into html strings.I am receiving message text in a tweaked type of Markdown in my get requests, which I see is called Mini Markdown made by RingCentral.These message strings are very tricky to convert into HTML using typical libraries for that, such as markdown-it, marked, showdown etc. because of the specific deviations from Markdown conventions in these message body strings I'm receiving through RingCentral API. I get a lot of bugs and have to customise logic in most rich text scenarios.For example, a bulleted list whose indentation is increased by the 'Increase indent' button in RingCentral app looks like this:It is presented like this in message body when fetching messages:Markdown-to-HTML libraries can't convert this to a bulleted list,

Hoping to get some help here as I have ran a ton of tests to confirm that this issue is not caused by something I am doing wrong. I currently have an app that makes calls to API to collect call log info. That app is working fine and is in production. Recently, I needed to add some permissions to the app and since you cannot do that in a production app, I created a new one with the same permissions as the old one and a couple more. During that process, it had also created me a new sandbox account since the one I used for the original app had expired. This new sandbox account had a new phone # and extension associated with it. Didn't seem that it would be a big deal but it is. I can request the token just fine and the response comes back with the appropriate permissions:"access_token": "xxxxxxxxxxxxx....", "token_type": "bearer", "expires_in": 3600, "scope": "ReadMessages ReadAccounts SMS ReadCallLog",Even

Please enable SMS for sandbox account - Phone Number: (802) 448-6681

Hi - please enable sms to this sandbox account: 13234309563

I have submitted Brand (Brand ID BCJXZQ1) 15 days ago. It is not approved yet. How much time it will take to approve?

We the registered the TCR though ring central. 1) Can and should we also register with the website www.campaignregistry.com 2) Is there like a customer portal with the TCR to show you if there any any complaints or fines on your account. What happens in the future if there are fines or issues with your compliancy where do we handle these matter. Though ring central or directly on TCR websites?

We just need a way to remind our customers of their appointments.

Once numbers have been linked to a campaign and you click Done can the list of numbers be modified?

I do not understand why we need to ask for our customer permission to text them, then ask the next time they text us permission to continue to text them. Why can't we just ask in the first opt in the question if its ok if we continue to text them per scheduling service invites things related to our company services

We currently only use SMS to remind current employees that their timecards are due or if there are questions regarding their timecards. We do not currently have an "opt-in" procedure.1. Do current employees who are already texting us need to opt-in?2. Are we able to send them a text message asking if they would like to receive timesheet reminders or not and count this as their opt-in or out response?

If we are only using Ring Central for voicemail, do we still have to register for TCR?

My company is small, and we primarily use Glips for messaging; we never use SMS text. Do we still need to create a campaign? According to what I read, if we register/create a campaign, but don't use text periodically, we could (and probably) will be fined. Seems silly.

I am an attorney. Typically, I send and receive less than 100 texts per month. I am not using SMS for marketing purposes. Usually, an existing client texts me a question. I text a response. A potential client may text and request representation/legal services. Does RC want a sample of these types of texts in order to authorize my continued use of Ring Central SMS?

All inbound calls are greeted with "thank you for calling (business name), one of our agents will be with you momentarily". How do I change it so that inbound callers only hear a conventional ring tone? We are a 3-person family business rather than some mega corp.