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Leave a voicemail without ringing the phone.From what I can tell there isn't a way to do this. Our warehouse manager is here way before anyone else and he likes to leave voicemail for people. On our old phones he could just hit 8 and it would go straight to their voicemail instead of waiting for it to ring. Is there a way to do this? Any plans to add this? I'm pretty sure I've seen this feature requested multiple times.

Hello!I have a question related to the Webhook payload which I get each time when the call is finished. I have prepared a Webhook to receive payloads about recent calls just after they have finished. I have two different realizations:RingCentral built-in Webhook;Make.com built-in Webhook;The payload that I receive is not enough, so I want to get more data about time-frames and recording links. Unfortunately, both Webhooks do not give me data callRecordId to get detailed information. Are there any ways that can help me get full info about calls in real-time?Thank you in advance!p.s. There is an example of a Make.com Webhook response provided below: [ { "extensionId": 42142141, "telephonyStatus": "CallConnected", "activeCalls": [ { "id": "hffsaf4216sfsaaskap", "direction": "Outbound", "from": "+11111111111&

We're unable to delete Direct Messages. When we assign a new user to an existing phone/extension, the new user's name is inserted into the Direct Messages that the previous user created. For example, Dick and Jane are sending Direct Messages to each other. Jane quits and then Bruce is hired and is assigned Jane's old extension. The Direct Messages now look like they are between Bruce and Dick, and they can't be deleted. So Bruce now is privy to all these messages that aren't his business. I don't understand why the Text Messages are easily deleted, but the Direct Messages are apparently untouchable.

The call queue has an extention why can't I add it to the phone hud?? I want to add call queue extentions to the receptionist phone but I can only add users.

We have a larger RC environment with over 100 call queues. I am looking to be able to pull some type of report or see some info in the analytics portal that shows a reps total available time in call queues. We are trying to be able to monitor how long employees are available for calls during their workday.

For some reason, I cannot access my Developer Credentials Page, the page keeps trying to load, and nothing is displayed. Also, I get an HTTP 523 status code when I try to make API calls to get the authentication token.@Phong Vu

I have a customer who wanted four staff members phones to ring simultaneous on incoming calls to their main number so I have set them up with a call queue. At times during the day the four staff members maybe on other calls, in meetings or away from their desks; when this happens I currently have it forwarding to the voicemail of one of the members as they don't seem to check the voicemail on the extension of the call queue. My customer has asked if calls go un-answered in the call queue could it be sent to an IVR instead of a mailbox, that way the caller might be able to reach the person they are looking for or at least leave a message in their mailbox instead of a general mailbox? I have tried to set up the overflow option in the specific call queue, have it flow to another call queue that I have called Overflow and then in the Overflow call queue added a custom rule to send it to the extension of the IVR. The only problem is that RC won't allow for the agents calls to be set at simu

Is there a trick to searching the SMS Log under Reports? I've tried every scenario of number formatting that I can think of, click on Apply but all it does is refresh the screen with new SMS messages.Any tips would be appreciated.Thank you

We are in a heavily regulated industry and also don't use SMS through Ring Central. Do we still have to register?

I need to be able to copy the same 5 people for every SMS message I send. Is there a way to create a group and include them - example - SalesProspect (individual) plus SalesTeam (5 people in my back office group) - without having to manually add the 5 people every time?

Hey guys, we're implementing some of this functionality in a PowerApp that we're developing, and the basics are pretty cool, so thanks for that. I just wanted to see if there was a corresponding function to allow us to close or minimize the RC app on a device via the "rcapp://" URI method? E.g. rcapp://r/close or similar?

Hello this is my first day on ringcentral, I just signed up and finished the getting started process, I'm a software engineer and trying to implement two of your features using PHP, I need just a little guidance to start correctly.First feature is one-click call we don't need fax/message or anything just the voice call one.I assume we can use this:https://github.com/ringcentral/ringcentral-embeddableAnd disable fax and other features and tabs that we don't need? (If possible)For call logs, we want all the logs for a particular customer (number) at a time, I assume we need to use this:https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLogWhat I don't know is that should we register our customers (using api to ring central) in a way for this to work? or anyone who calls to the given number to us by ring-central will be available to access there? Is there any webhook for this as well? or a webhook for this event then we write manual code and call this in

I am trying to find out what the cost per SMS Message is and if there is a limit to the number of texts that can be sent on a monthly basis. In looking at the SMS Log I am seeing costs of .0085, .0017 and .0013 for each segment but am not sure how those values are generated. We do not subscribe to a SMS plan since our texting volume is fairly low.Any insight would be appreciated.Thank you

How to track my hours worked on RC? Our company bases our calculated Time Stamped hours on payroll How can I as a remote agent see my hours worked in real-time or at the end of the day?

Please excuse my ignorance if this is a stupid question, but is it possible to send an SMS message from a third-party application using our RingCentral account?I would like our Synology NAS to be able to send SMS from our office to my personal cell phone when there is a problem with the network. In the NAS operating system (DSM 7.1), there is a feature that will push SMS messages to any phone using an SMS account. I don't think it is possible to send it through the RingCentral windows app.In order to do this, I need a URL for RingCentral's SMS service and I need to know whether it uses a GET or POST http protocol. I assume that the login and password would be the same as for my RingCentral account.Is this information I can get from RingCentral or is it not available?

For instance if I want to get the list of subscription either on dev/prodhttps://developers.ringcentral.com/api-reference/Subscriptions/listSubscriptionsChangeApp -> Select NEV & App -> AuthorizeI've got:Sorry!Sorry, the selected app doesn't have proper authorization flow. Please contact Customer Support if needed.W H Y ?

1) Will all my customer numbers in my Ring Central Contact that I communicate with already through SMS be already opted in for SMS . 2) Will RingCentral have an Opt in form that records the customer response to be opted in? 3) For customers that require to be opted in, where and who do I send their opt in data response to?

LOGS Inside admin portal there are CALL LOGS, RECORDING LOGS AND FAX LOGS but somehow there are NO TEXT LOGS NO TEXT HISTORY NO TEXT INFO in TMOBILE PHONE CARRIER for example one can log in to one's account and see the TEXT LOG for every outgoing & incoming text plus time date duration & exact details of the text . With RC VOIP this should be an easy 123 basic option.

I saw this question was asked back in 2016 and someone said they would add it to future feature requests (or something like that) - Do we have an update and has this feature been added? It would be SUPER helpful for work, especially when we are out of office for the holidays (over half of our 20,000+ clients use text messaging instead of calls). Thanks so much!

New to ring central.I work for a mfg. company for sales and tech and we have a queue for the incoming tech calls.Average around 30-50 calls per hour.After a call is finished there is a 30 second pause until the next call appears.Is there a way to control this pause? Can i disable it or turn it on as I need it?Sometimes I want to answer the calls and get people taken care of ASAP and the 30 second pause makes the process take forever.To control this pause between calls would be a gamechanger.Any help is appreciated.

Is there a way to dial calls from the ring central desktop application and have them ring out through our desk phones? We would like to better leverage our Contacts in RC and the chrome extension but everyone on the team has a desk phone, and we'd like to still utilize them. The only solution we have found is call flipping, but the calls can’t be flipped from the desktop to the desk phone until it connects, leaving customers on hold while we fumble to select the right phone and pick it up. Is there a solution that will automatically flip the call once dialed or to run the call through the connected desk phone instead of the softphone?

I am attempting to monitor the recipient's phone status using call session status webhooks, https://developers.ringcentral.com/api-reference/Call-Control/readCallSessionStatus. However, I have noticed that as soon as the call is initiated, the status changes from "Proceeding" to "Answered", even if neither party has answered the call yet. Additionally, when the recipient eventually picks up the phone, the status remains unchanged. Is this expected behavior for the "Answered" status? I was under the impression that the status would only change to "Answered" once the recipient actually answered the call.Even if the user doesn't answer the phone, the call status remains "Answered".How can we verify if the user answered the call or if it was missed without any response?Thanks.

i was testing my python code (to send sms) i was using to similuate but using the data from the main database but i did created the variables with giving my sandbox as sender and my main number as reciever number but in other part of code due to looping part the code might have picked up the data fromthe main database.so should i be worried about the msgs going to real numbers or as it is sandbox account the msgs will not be sent?

In the settings for the app I have "Webhook Subscriptions" checked, but all I get is application permission denied. I am missing something and I do not know what. Can some one point me in the correct direction. var bodyParams = new CreateSubscriptionRequest(); bodyParams.eventFilters = new[] { "/restapi/v1.0/account/~/extension/101/presence?detailedTelephonyState=true" }; bodyParams.deliveryMode = new NotificationDeliveryModeRequest() { transportType = "WebSocket", address = "ws://127.0.0.1:7890", }; bodyParams.expiresIn = 3600; var resp = await _restClient.Restapi().Subscription().Post(bodyParams);

We have Yealink Ultra-elegant gigabit IP phone SIP-T48U. Incoming calls show as our office tel number on top and below it is the incoming tel number. I need it to show the name of the caller. How do I do that?TIA