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If i add a caller to a call using the desktop app, i will be on the phone with party A. click add dial party b, then after i prep party b for the 3way call i will hit merge and it will show I am on a "conference" call in the app.When i am done with part b i want to disconnect them. On the old ring central app i used to be able to do that and hang up on specific callers.I can't figure out how to do that in the new app.

Is there a way to set different notification rules for SMS messaging for after hours/weekends/holidays? Would like to notify the Manager on Call of all SMS messages that come in. We have missed a few text messages that came in Friday night but we didn't see them until Monday. Just learned how to "manually" set up notification rules to rectify the issue. Trying to figured out if there is an automatic setting so that we don't have to manually set this up every Friday.

Having had used GoToMeeting and our organization is transitioning to Ringcentral, GoToMeeting showed you the maximum # of participants you could have for your meeting. This information is essential to be aware of, if you plan on having any meeting where you would need more participants than what you have been assigned by your administrator. Thus far, I have had to validate this information by contacting Ringcentral support, but nothing reassures me that this is truly the case for my account, especially if my administrator changes my plan, without my knowledge.

If there are fees associated with changing to Amex payment, what are they? And are there fees associated with using VISA?

My Team is looking for a way to remove/edit the default meeting invitation to remove the verbiage "Hi There". I know there's an option to add text to the default, but is there an option to remove?

This post is simply to suggest a feature to RC developers:Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company.Thank you for your consideration.

Anyone else having issues with the user call activity report not updating for 24 hours?  I can pull activity from 2+ days ago, but every time I try to pull real-time, or yesterday's stats, everything has a value of zero.   I ALWAYS want to check stats real time, and every morning, to talk to reps about how yesterday went.  Why is reporting lagging for 24+hours?

I am new to RC :-)Created a free account. Trying to add a virtual background but I don't have nor see this option. Do free accounts NOT have the option to use virtual backgrounds or even my company logo?

The ability to duplicate the default "all employee group" on GLIP would be nice for internal company-wide notifications that are of a different subject matter. Currently, we use the "all employee group" for IT issues only. If I want to create a separate group to notify everyone of events, for example, each user I want to contact must be input individually. This easily becomes an issue if your org has 100+ users and is hiring new people all the time (they'd need to be added on an ongoing basis, which is hard to maintain!).

A lot of our extensions are receiving a large amount of spam calls / fax. How do we block all incoming calls to the extensions, and force all calls to go through the main auto-receptionist line only? Anyone with success doing this?

No audio notification from desktop app when receiving texts. Audio works fine when notification sounds are tested but no sound is actually made by the computer when a text is received.

How do I save a custom response message to send when receiving a call while on another call?

Hello,I've got the caller id set to show as our company name when we call people. We want them to see the name of our company on their cell phones when we call. However, it either shows up as just the number itself or "unknown." Apparently, after talking to a RingCentral rep, caller id doesn't work at all with cell phones, only landlines. Is that really correct? If that's the case, I'm having trouble understanding why any company that is trying to sell things would use RingCentral as a phone vendor. You can't make sales when your number shows up as "unknown" or just some random number instead of the company name, which clearly relates to exactly what our product is.Am I understanding this correctly? There's really no way to have our company name show up on people's cell phones when we call them?Thank you,

When will the migration of virtual backgrounds be available? Why would my previous company have this feature right away and my new company does not. When called told I have to wait until 1st quarter 2021?

Is there a way to remove a user or groupcall queue from the corporate directory that you can pull up on the phone?

When using the intercom feature it simply beeps or tones once and then connects. Is there a way to control the alert tone? Change it to a more noticeable alert?

We have our entire database of leads exported from our system and imported into RingCentral, but we've hit 10000 and it's not letting me add any more. Please allow more.

Currently I am using a Viking PA-30 PA system connect to 3 Analog speakers. Is it possible to connect RC VOIP to broadcast via the Viking PA-30 PA Speakers? Any interface I need or extn to act as the broadcaster to the PA Speakers? Thanks for suggestions.

Hi all, Very new to RC, We just activated our acct last week, Right now I'm just testing some of the functionality before rolling it out to the company.Could someone suggest some key video tutorials that I can provide to the end users for their adoption of the product. For now we'll only be using PCs and mobile phones. No desk phone.Thanks, Mike

I would like to log different informtion for Sales vs Customer Service calls in the Ring Central for Salesforce app. I have created the two Softphone Layouts. I navigate to the apex/AdminUI url to customize the fields. I don't see how I can change Log Customization by Softphone Layout.

About 3 weeks ago, the RC Phone on my Android began automatically logging me after after a couple of hours due to inactivity. We have now had a 2nd phone in our organization which began automatically logging the user off which began last week. So far we have had no reports of iPhone automatically logging users out. Any ideas?

I have the latest RingCentral app version installed on my iPhone (20.3.35.71264). There is no longer an option to disable mobile integration. When I get an incoming call on my business line, I want it to ring on my RingCentral app; I do not want the RingCentral calls to appear on my mobile phone's call logs. There is also no longer an option to disable data VoIP calling.I have AT&T Call Protect installed on my iPhone and have set it up where all unknow callers that are not in my contact list to go directly to voice mail. So now, when I get incoming calls through my RingCentral business line, they're also going to my voice mail without giving me the opportunity to answer the calls on my cell. How can I make this work?

I am using the new RC app on my iphone. When I am on my iphone line and my business line with RC rings I need to be able to reject the call and send them an automated text with a message of my choosing. How can I do this? Thanks

How do I remove a user and assign to another user who is not yet in the system?

You can add custom Emojis to chat with, you can also select an Emoji to appear next to your name and status.How do you add a custom emoji for your name and status?Edit:Yes. I know that. But what I want to do is use a CUSTOM Emoji for my Status. See below. This is available in messaging, but how do I get a custom emoji for my status instead?