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I recently started seeing this red 'reload' type icon next to names in the Direct Messages list. Any idea what it indicates? You can't click the icon, because it disappears as soon as you hover over it.

I'm running macOS 10.15.6 Catalina. The RingCentral desktop app apparently pulls the user's computer's account name for a screen name in meetings. I'd like to customize that.

I could not figure out a way to remove values from extensions contact information using the API.Both Update Extension and Update/Replace User seem to not offer the functionality to remove values, e.g. the mobile phone number.This is a common use case in our company, people having a mobile number migration to VOIP and therefore loose the mobile number. In such a case an automated process should remove the mobile number from the contact information.I tried sending empty value (with " and without), sending null.While everthing that is not a valid number returns a validation error, sending null (which I would have expected to be the right way as specified in JSON) does not send an error, but does not have an effect at all.So how can I remove contact information using the API call?

Hello. I am submitting this as a feature request. I would like a way to batch or script install new editions of both the Ring Central Desktop App and Ring Central Meetings.Currently, when you install a new version of either app, they do not overwrite the older versions, but coexist with their older counterparts. This makes installing and updating a pain as one has to go after the older remnant installations.The only way to uninstall RC via command prompt is to find the specific uninstall string in the registry and issue this type of command:.msiexec.exe /uninstall "{119A64E4-511B-49E1-9735-002FEDC282DD}"The issue is that whereas the program is loaded to the local appdata folder, and not the program files folder, the command only hits what ever user is currently signed in. The other real pain in the rear is that the uninstall string CHANGES every variant version of the software. So if I had 10 users all on different versions, I would have to get all 10 uninstall strings to uni

I would like to use SCIM to auto provision new users and assign extension to users based on their locations (city and country). How can I do that and what is the attribute that we can use to have the system assign an extension from the corresponding location?

When sms are send, we can sometimes see the message status as failed or sending failed.How can the api be used to send the same message again when it fails.I don't see any option or parameters in send sms api for resending the message again. How to configure that in the api?

i have tried to send sms using this porduction activated number +18442245264 but its shows error message as "The requested feature is not available ". plz help me out soon...

My team is using the standard Ringcentral app and we are unable to dial a number by clicking a call url in google chrome. It does not trigger the app to call. The RC Phone desktop app works correctly this way, but we're trying to just use the new app as it's advertised as all-in-one. Any suggestions are appreciated.

My situation is that I have up to four receptionists calling patients, each with their own extension. I have built a "dialer" function (using the Password Flow -> Ringout API calls) into my contact management system. I understand that there is a limit of 5 non-expired tokens per extension.This whole max token 5, token expire -> refresh token -> refresh token expire seems super complicated . I'll need to hire a team of expert hackers just to "hack in" to my own account. I was hoping to simplify things a tad, by doing this:1) Obtain a token, store the expiry time in a "per extension" scope variable. (minus 5 seconds just to ensure I am "within bounds"). In the request, set the 'refresh_token_ttl=0' bc I don't want to be using refresh tokens at all.. I think they are unnecessary.2) Keep using the existing token up until expire time3) After token expire time, obtain a new token, like I did in step 1 above.Is there anything wr

I am trying to pull users presence data in C#I was able to get the AccountId and the ExtensionId from here:Here is my code:using System; using System.Threading.Tasks; using RingCentral; namespace Send_SMS { class Program { const string RINGCENTRAL_CLIENTID = "<>"; const string RINGCENTRAL_CLIENTSECRET = "<>"; const string RINGCENTRAL_USERNAME = "<>"; const string RINGCENTRAL_PASSWORD = "<>"; const string RINGCENTRAL_EXTENSION = "<>"; const string RINGCENTRAL_PRESENCE_USER = "<>"; const string RINGCENTRAL_PRESENCE_EXT = "101"; static RestClient restClient; static void Main(string[] args) { restClient = new RestClient(RINGCENTRAL_CLIENTID, RINGCENTRAL_CLIENTSECRET, false); restClient.Authorize(RINGCENTRAL_USERNAME, RINGCENTRAL_EXTENSION, RINGCENTRAL_PASSWORD).Wait();

I am trying to get us set up correctly and am struggling to figure it out. We have multiple incoming lines, and different lines have a different call flow. I understand that to accomplish this the system needs to be set up as a multi-level IVR. I would like the auto attendant to answer along the lines of "Thank you for calling, if you know your party's extension you may dial it at any time. Press zero for the operator, press one for sales, press 2 for support etc, press nine for the dial by name directory." I am told that if I have a multi-level IVR enable I can't have the "press zero for the operator, press 9 for the dial by name directory" Is that true? Is there a work around to this?

I'm having an issue building out my first RingCentral app. Using PHP 7 with the RingCentral PHP SDK fetched via Composer.The idea here is the app will need to be authorized once upon startup, and will stay logged in as long as the app is running, allowing any user who queries the app to achieve a result from RingCentral, parsed in a manner acceptable for my org.When the app goes through the oauth2 login flow, upon success it will store the access token to a cache (Redis):if (isset($_REQUEST['oauth2callback'])){ if (!isset($_GET['code'])) { return; } $qs = $platform->parseAuthRedirectUrl($_SERVER['QUERY_STRING']); $qs["redirectUri"] = $RINGCENTRAL_REDIRECT_URL; $platform->login($qs); $_SESSION['sessionAccessToken'] = $platform->auth()->data(); $redis->set("accessToken", serialize($_SESSION['sessionAccessToken']));On every subsequent page load that requires the app to be authenticated with RingCentr

Previously when we were using the RingCentral Phone app we could use the following url scheme to deep link and open the RingCentral Phone app.rcmobile://call?Since the switch to the new iOS app this url scheme no longer works. Is there an alternative deep linking scheme that would work for the new version?I know the following is open as well but I haven't seen any update as to a resolutionhttps://forums.developers.ringcentral.com/questions/9598/need-an-update-to-custom-rcmobile-uri-scheme-that.html

I have set up webhooks and I am receiving almost everything I need, call activity, presence, webhook expiry etcBut.. I dont seem to be able to get a notification of when a RingCentral Softphone Logout or Login happens.. what do I need to be subscribing to in order to receive that notification

I set up a WebHook and that is working fine, and I set up a Renewal Event Filter when creating the subscription./restapi/v1.0/subscription/~?threshold=15&interval=5I receive the first webhook call with this as the event, but I dont understand what the documentation means about a Put to the webhook endpointI can of course call Renew the normal way but that doesnt seem to cause subsequent calls to the webhook with the expiration eventUpdate & Renew a WebhookTo update a webhook, make a PUT call to the webhook endpoint with the required event filters specified in the request body. Each PUT call, either sent with the event filters or with an empty body, automatically renews the subscription, updating its expiration time.The renew a webhook, you can also make a POST call to the subscription renew endpoint.

We use Jenkins as one of our DevOps tools in our dev, staging and production environment where we automated the application build.We were wondering if Ringcentral can be integrated with Jenkins for notification on builds and if there is any possibility we can use it.

What are the option that we can send a SMS text to an email address. Is there any API or configuration from Admin side needed? Also email notification for getting sms?

Hi,We are exploring ringcentral sdk. Can some one help to clarify how to attach files for Fax call in sdk and enable the mime type. for example, we can enable different mime types like text, pdf etc for the attached file

Embedded app - Call startTime format is as "1591774064578". when we access this from the Windows.Phone.CallLogs.Calls object. Please help on the format

I am getting following error. RCRequestId: 4b53b64e-9d3c-11ea-82f2-005056bbcdd9"errorCode" : "FeatureNotAvailable","message" : "The requested feature is not available","errors" : [ {"errorCode" : "MSG-242","message" : "The requested feature is not available"} ]

Hi, I've been accessing your API via PowerShell and everything has gone pretty smooth up to this point. However, now I'm trying to write a script that is able to send a fax with an attachment and I'm having issues with submitting the fax job if it has an attachment. The only type of attachment I have been able to send up to this point is plain text document, but I'd like to be able to send a PDF.I'm currently sending using the multipart/mixed format. I tried to mimic the format that is in your API Reference page for createFaxMessage where the content-type is set as "multipart/form-data" and transmit the file in base64 encoded format, but at best I get the base64 data as plain text after the cover page.Here is a copy of the message body as I'm sending it over. I've also set the content type as application/pdf which does not change the results: https://pastebin.com/phB61jy4If the Base64 text is very small then the fax will deliver with the second pag

Using Python and and RingCentral SDK I made an app that would send an SMS message to phone numbers listed in a file in succession. After polling the message store I noticed that some of the messages had a "messageStatus" of "sendingFailed". I was wondering how this case is handled. Does the API attempt a resend on your behalf, or do you make another message request in hopes the next one succeeds?

My organization currently uses RingCentral Meetings, but we're looking at RingCentral Video. We are also users of the Meetings API for automated scheduling.Will the current Meetings API work for RingCentral Video, if we "switchover"? Or is there (will there be) a separate Meetings API for RingCentral Video?Any other insight that can be shared about RCV and API integration, especially around meeting scheduling?Please advise.

How can we make the outbound caller ID option ONLY the users DID and not selectable (in the desktop and mobile apps)? We do not want to provide users an option to spoof their outbound DID with any other number than their DID.

Wanting to know the call rates to the UK?