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Anyone else having issues with the user call activity report not updating for 24 hours?  I can pull activity from 2+ days ago, but every time I try to pull real-time, or yesterday's stats, everything has a value of zero.   I ALWAYS want to check stats real time, and every morning, to talk to reps about how yesterday went.  Why is reporting lagging for 24+hours?

I am new to RC :-)Created a free account. Trying to add a virtual background but I don't have nor see this option. Do free accounts NOT have the option to use virtual backgrounds or even my company logo?

The ability to duplicate the default "all employee group" on GLIP would be nice for internal company-wide notifications that are of a different subject matter. Currently, we use the "all employee group" for IT issues only. If I want to create a separate group to notify everyone of events, for example, each user I want to contact must be input individually. This easily becomes an issue if your org has 100+ users and is hiring new people all the time (they'd need to be added on an ongoing basis, which is hard to maintain!).

A lot of our extensions are receiving a large amount of spam calls / fax. How do we block all incoming calls to the extensions, and force all calls to go through the main auto-receptionist line only? Anyone with success doing this?

No audio notification from desktop app when receiving texts. Audio works fine when notification sounds are tested but no sound is actually made by the computer when a text is received.

How do I save a custom response message to send when receiving a call while on another call?

Hello,I've got the caller id set to show as our company name when we call people. We want them to see the name of our company on their cell phones when we call. However, it either shows up as just the number itself or "unknown." Apparently, after talking to a RingCentral rep, caller id doesn't work at all with cell phones, only landlines. Is that really correct? If that's the case, I'm having trouble understanding why any company that is trying to sell things would use RingCentral as a phone vendor. You can't make sales when your number shows up as "unknown" or just some random number instead of the company name, which clearly relates to exactly what our product is.Am I understanding this correctly? There's really no way to have our company name show up on people's cell phones when we call them?Thank you,

When will the migration of virtual backgrounds be available? Why would my previous company have this feature right away and my new company does not. When called told I have to wait until 1st quarter 2021?

Is there a way to remove a user or groupcall queue from the corporate directory that you can pull up on the phone?

When using the intercom feature it simply beeps or tones once and then connects. Is there a way to control the alert tone? Change it to a more noticeable alert?

We have our entire database of leads exported from our system and imported into RingCentral, but we've hit 10000 and it's not letting me add any more. Please allow more.

Currently I am using a Viking PA-30 PA system connect to 3 Analog speakers. Is it possible to connect RC VOIP to broadcast via the Viking PA-30 PA Speakers? Any interface I need or extn to act as the broadcaster to the PA Speakers? Thanks for suggestions.

Hi all, Very new to RC, We just activated our acct last week, Right now I'm just testing some of the functionality before rolling it out to the company.Could someone suggest some key video tutorials that I can provide to the end users for their adoption of the product. For now we'll only be using PCs and mobile phones. No desk phone.Thanks, Mike

I would like to log different informtion for Sales vs Customer Service calls in the Ring Central for Salesforce app. I have created the two Softphone Layouts. I navigate to the apex/AdminUI url to customize the fields. I don't see how I can change Log Customization by Softphone Layout.

About 3 weeks ago, the RC Phone on my Android began automatically logging me after after a couple of hours due to inactivity. We have now had a 2nd phone in our organization which began automatically logging the user off which began last week. So far we have had no reports of iPhone automatically logging users out. Any ideas?

I have the latest RingCentral app version installed on my iPhone (20.3.35.71264). There is no longer an option to disable mobile integration. When I get an incoming call on my business line, I want it to ring on my RingCentral app; I do not want the RingCentral calls to appear on my mobile phone's call logs. There is also no longer an option to disable data VoIP calling.I have AT&T Call Protect installed on my iPhone and have set it up where all unknow callers that are not in my contact list to go directly to voice mail. So now, when I get incoming calls through my RingCentral business line, they're also going to my voice mail without giving me the opportunity to answer the calls on my cell. How can I make this work?

I am using the new RC app on my iphone. When I am on my iphone line and my business line with RC rings I need to be able to reject the call and send them an automated text with a message of my choosing. How can I do this? Thanks

How do I remove a user and assign to another user who is not yet in the system?

You can add custom Emojis to chat with, you can also select an Emoji to appear next to your name and status.How do you add a custom emoji for your name and status?Edit:Yes. I know that. But what I want to do is use a CUSTOM Emoji for my Status. See below. This is available in messaging, but how do I get a custom emoji for my status instead?

I can send SMS using python works nice, but can't seem to receive. Is this even allowed>

Hi, i would like to have a sound notification for my fax transmission app, if a fax submitted take long time or if it fail, I need to be notified.Is that possible? can it be implemented?Thank you

I believe I've found a major bug in Ring Central Webinar when connecting with an iPhone. Here are the steps to reproduce...1. Make sure you have both Ring Central Meetings and the Zoom App installed on your iPhone.2. Build a new webinar that doesn't require registration. Copy the Hyperlink so you can join the webinar from your iphone.3. Start the webinar and try to use the link on your iPhone. It opens the FREAKING Zoom app instead of the Ring Central app and gives an error code.-This isn't a problem for Webinars where the attendees need to register ahead of time.-When I remove the Zoom app it works fine and opens Ring Central like it should.

On a particular user extension, there is a custom recording set for the annoucement that is played before a call is accepted on a non-ringcentral number (A mobile number for example).I want to switch this back to the default announcement. But I cannot find this anywhere. Does anyone know where this is stored?

Can I disable the public park on my RingCentral Phone? I know this an old app but I have to use it for the integration with eAgent. Please let me know. I don't want the staff to accidentally park the call there since we will not be using the park feature at all. Thank you

We were looking for a feature where there will be auto response or reply as acknowledgement. Can we set that here? Any plugins?