SMS

I have gotten us as far as signing up with our "brand" and am moving on to the campaign. WHY were we charged $150? After reading many comments & info on the website, I do not see that. My bill says we were charged the $4 fee to register our brand, but what is the $150 for?? And our SMS texts are still NOT working. This has been an issue since MONDAY. We are in touch w/a lot of our patients and this is completely ridiculous that we can't send a text and couldn't all week.

Can someone clarify--is it really the case the I have to register a "campaign" with TCR, obtain consent, have an opt-out mechanism, and pay some BS monthly fee--all so that I can send a few text responses to my clients and vendors? Do I really need consent to text a client that I'm stuck in traffic and will be 5 minutes late? Do my vendors really need the ability to opt out of messages like "i'm sorry i missed your call--will try you this afternoon?". This sounds like a money grabbing bureaucratic hellhole. Please someone tell me that my understanding is wrong--and tell me how to continue to use SMS on my RC line in the same way I use it on my cellphone.Sidenote--I still can't opt out of messages from shortcode spammers because RC won't let me send texts to shortcode numbers, but I have to register a campaign so that I won't cause the same frustration to others??

Our business only receives texts (mostly for account verification codes, not even to talk with clients). We are thinking about just disabling SMS, instead of worrying about TCR registration, since we don't feel our business is applicable. If we do register a campaign, I am worried about getting a fine for "failure to use campaign" which is a fine of $250 for not sending SMS to any T-mobile customers in a 60-day period, which we would definitely n

How are we supposed to provide opt-out examples for TCR when RingCentral doesn't have support for this currently? Are we supposed to lie? Put what it might eventually be? Unsure how to proceed here without proper RC support

Do we have to add all contact information of vendors and people we contact in the SMS campaign? Does that mean that any new number that is not added on the campaign will not allow us to message each time? If YEs, do we manually add each number in this campaign? This is just confusing.

The new TCR rules are ridiculous for a small company using text to only respond to a one-to one customer service request via text message on our company line. Now we cannot even provide fast service to a customer via a text response. This rule should really only apply to more than one number. If it is a one to one reply SMS should not be affected. Grouping the millions of small businesses into the same category of businesses who abuse SMS is awful and seems like it could be bordering on illegal. This new rule is asking for registration fees and quite frankly, we are better off cancelling ringcentral and porting our number to a cell service.I urge all small business customers to speak up given we are all being forced to pay a fee for a service we do not even use (campaign texting). If you are a single response SMS user please share your thoughts!

Once a customer opts into receiving texts, do we have to include an opt-out option & help option into every SINGLE text we send to that customer? If so, does RingCentral MVP have an SMS template so we can easily add our opt-out & help messages to every text we send, or are we responsible to add this info ourselves?

We received an email today saying we have used 90% of our texts for the billing cycle. I pulled some metrics and we have used 782 texts this month so far with 14 days left in our billing cycle. Last billing cycle we used 1,289 texts and did not hit any limits. Why do we suddenly have some limit much lower than last month? Anyone else receive a message like this with mysterious limits you've never hit before?

I am a sole practitioner. I do not have an EIN. The template that you have to fill in requires an EIN. I am not going to get an EIN just to make RC happy. And my plan is self-service only. No live person to speak to.I'm getting very frustrated with RC to the point of pulling the plug and going elsewhere.

I can receive texts but can't send any.

We don't have an EIN number we use social security number for our business. But the registration form for TCR is requiring it? What do we do?

We use SMS for internal usage only, we do not communicate with our customers via SMS texting. That being said, when choosing "How will you be using SMS within this campaign?" options, are auto-attendant/receptionist generated SMS texts to our employees considered "Automated Messages" or "Conversational Messages"?

@Becky-Community_Manager I've seen other folks ask questions about TCR and that you were able to check on the status of their registration for them. Would you please check mine and see if it is successfully submitted and just waiting for the vetting process to finish? Or if there is some issue and I need to resubmit?

Right now we have 57 numbers, how much is the registration fee and will each number have a monthly fee? or is it one fee for all the numbers?

I have no Enhanced EMS option on my Phone System panel. How do I go forward with the TCR Registration?

I have submitted the PDF version of the SMS Campaign Registration on February 17th.There is no email confirmation from ringcentral and No status in Admin portal too.does it same for all customers who submitted TCR through PDF? How will i know that ringcentral has actually received it?

My industry regulations do not allow for unmonitored messaging of any kind so I do not use SMS texting with any person or company that may become a client for any business communication. Do I still need to register with TCR?If so, what do I do if I don't have an EIN and don't need to get one?Solo Practioner, Financial Advisor, Registered Representative (Stock Broker).

We are a small practice- all of our text messages to patients are conversational, not automated, no marketing whatsoever, so we don't have an opt-out option unless they tell us not to text them. How do we gain consent for each patient in a way that Ring will approve to register a brand?

I use ring central so that whole family can reach me via voice and text in europe from the US.I am NOT a business!!! I dont have a tax EIN nor an "brand". How do I register so that I'm not blocked by Tmobile?

Hello, we have submitted a TCR request for our company months ago at this point aswell as filled out the TCR request when it became available on the service portal. Ive received no response from support on what is going on with our request. My users can not send text messages to other users. This is affecting our business and how we communicate internally. Can someone please tell me what is going on with our TCR request?Case ID's 17344909, 17542641

When I send a text, I get a message back saying message not sent.

Now that registration is available thru the Admin Portal, it feels like I need to Re-Do my registration, but I uploaded it weeks ago. Any suggestions?

Why are users down with SMS if all users have until 3/31 to comply with the new rules? The fix should not be case by case and “we are investigating” just open it up globally while you then fix individual issues. We are literally losing business. @Becky-Community_Manager

We've not been able to send any texts all day. Able to receive texts.

We want to add information at the end of text messages, such as a Disclaimer. Is this possible?