Admin Portal & Account Management

It has been impossible to sign on to RingCentral from a web browser all day today. The message is "The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support." RingCentral support requests work only if you're signed in.

Hi there? I'm running into an issue where the login email is currently set to our billing department. I often have to call them to ask for an access code to setup new users with the RingCentral app. Is there a way to separate the login email to something IT controls and have the monthly billing go to the billing department?

Is there an easy way to find out what Ring Group(s) a user belongs to? The only way I know of is to access each ring group. Below is my scenario.We have seven product specific ring groups that ring key users and seven "overflow" ring groups that calls will forward to if the call goes unanswered by the product specific ring group. The overflow ring group rings all department members. Overflow calls forward to product specific mailboxes which is why there is one for each. Most staff belong to multiple product specific ring groups.The problem that we are running into is with turnover. If we select the option to remove the user from ring groups then it removes them from all ring groups. We only want to remove them from the product specific ring group(s) since the overflow will always include all users.To me it would be more efficient to remove a user from two or three ring groups than having to add them back into seven.Any ideas/options would be appreciated.

I have the newest RC version on my RC desktop app, but when I log in to the admin portal I still have the old version. I would like to use the filmstrip view when hosting a webinar. Thank you.

Upon clicking Phones under the Admin portal we are receiving the following error: We are sorry. Your request cannot be completed at this time. Please try again later. Just checking to see if this is a widespread issue or localized to us.

We are looking for someone to support out RC system for us. We would like to be able to have someone who can take our requests and implement them in RC. We are not looking for developer level support, we just need someone who can reconfigure RC when we need it. A little about our system. We use RC in a shared environment. We have three offices being served by one receptionist and office has a different number associated with them. We had the RC system setup initially to display the number the caller dialed so the receptionist knew how to answer the phone based on the number the caller dialed. We also have a remote office and the phones for both offices are answered from one locations. We are needing to change how and to who the calls are routed when someone calls a specific number. At one time Chuck Fuscone provided us the support we needed, but he is not reachable. We are looking for someone to help us in the way Chuck did. He did a great job. Very response and was able to develop c

Hello, Can we restrict Sign-In of users to specific tenant / domain only? I.e. users that try to use different domain than the one used for their enterprise will not be able to sign-in to ACO. For example, in Microsoft there is an option to restrict login of the users to specific Tenant/domain using https://login.microsoftonline.com/ || . Users who try to use email address with different domain than allowed will fail to login. Thanks.

When trying to add an admin to my account the add button is greyed out. i can only select cancel. just setup ringcentral for faxing with this plan. RingCentral Fax1500 I can add guests by invite but not an admin

Is there a way to have a call ring the receptionist and then be sent to an IVR menu if no-one answers?

Can you tell me how I can remove my extension from receiving "all" incoming calls and only receiving calls "directly" to my extension? I work in an office with 20 others and somehow my extensions receives all incoming calls. Thanks.

I'm porting or transferring a number (561-314-4575) from Google Voice to RingCentral. I already have an account with Ring Central with I think 2 numbers I haven't used at all (new account).On the transfer step by step it asks for my billing phone number and then below I can type in the 20 numbers I wish to transfer.What number do I type in the billing phone number box? One of the Ring central ones? Or the Google Voice one? I think I need to put the 561-314-4575 (the one I want to transfer) one in the box (that takes up to 20 numbers). I can't put it in both.

When I enter an email address for a new user, it says it is already being used. Is there a search for email address?

I uploaded a company greeting we recorded; however, we realized there was a slight change needed. When I try to upload the new greeting there is no option available for me to do it. PLEASE HELP!!

Hi, recently I submitted a ticket regarding this issue and I don't know if anyone had the same problem? One of our users tried to call a customer in Ghana and after whitelisting and having it previously active in the billing section, we still get a message saying "The destination you dialed is disabled for your account. Please reach out to your admin or customer support." I was wondering if there was a documentation on the RingCentral Support page for references? I checked the RingCentral Engage Voice Admin documentation, it might be a outbound compliance tools?

We had AT&T handheld with Ring Central for 6 months and never received a mailed invoice, text message, email, or got a single phone call...THEN they shut off our account with NO notice. I assumed the bill was attached to our current AT&T phone account and didn't think anything of not receiving a bill. Getting back into the account simply to get our account number was even out of the question. Jumping through hoops (& over $1000 later) we finally got our account reactivated and we are again NOT receiving invoices!!! How do I verify my account billing address, email, etc. How do I view my invoice? Has anyone else had this problem as it has cased us to reconsider going with Spectrum instead or AT&T for this service.

I am having a problem answering calls forwarded to my mobile phones. RC is not recognizing the touchtones - press 1 to accept, 2 to decline. It is not happening all the time, but most of the time. It doesn't seem to be happening to others in my company, but I receive the vast majority of calls. I even purchased a brand new mobile phone just in case the problem was with my previous phone.

Hello,Is there a way for the call to be transferred to an extension when the number is not the same? For example, the extension for user 1 is 101 but I would call to dial 1 to reach that extension. Is this possible? Same for 102 (2), 103 (3) etc.

When any users logs out of the RC App there custom settings are lost. If they close the app they are not lost. Is there a fix to prevent the custom settings from being reset, this includes the theme, headset customizations, etc. This issue causes several calls to the help desk or help desk tickets. As well as all the time required to fix the issue.If there is not a fix for this, is there away that the log off function can be disabled.

Whenever a customer calls in, the system is defaulting to the "audio" prompt instead of the text-to-speech prompt I have selected. Customers are calling in and all it says is "thank you for calling." Then just hangs up.Unbelievably frustrated with this.

We have a bunch of users who only have VM extensions, and I'd like to share a list of them. Is there any way to export or create a useful list?

I get this error when trying to log in using my Gmail{"error":{"code":"invalid_token","invalid_token":true,"validation":true,"http_status_code":401}}

When I try to login to the RingCentral app, I get the following message. I'm using Chrome browser.{"error":{"code":"invalid_token","invalid_token":true,"validation":true,"http_status_code":401}}

If I have a new employee can transfer the existing license of a former employee to them?

How do I add more than one billing contact?

License Type is shown in portal under "Users", but not included in the "Download User List" on same screen.