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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 673 Questions
  • 1,200 Replies
673 Questions
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seth-kobergNew Participant
asked in Admin Portal & Account Management
New user unable to log in with phone number

A new user is unable to log into the Ring Central website and desktop app using their phone number, however, if they try logging in with our main number + their extension, they can get logged in.

1821
S
5 years ago
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steve-bakerNew Participant
asked in Admin Portal & Account Management
Delay in change of status

When users change their status from Available to Busy or Do Not Disturb quite often there is a delay until other users can see the status change. This obviously is confusing for the other users.Is there a way to fix this?

10162
S
5 years ago
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ivette-esquerdoNew Participant
asked in Admin Portal & Account Management
Auto renewed without notice/can't reduce lines/no one answers or actually helps me!

I have a critical urgent issue. I was auto renewed without knowing, with 20+ plus lines that I don't need. I can't speak with anyone that can actually help me. Spencer, our account manager, doesn't answer emails, has been in and out sick. I can't reduce my lines, speak with anyone that can actually help me. I'm stuck in the most frustrating loop ever!!!!! I need someone to help me get this resolved asap.

2540
S
5 years ago
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yury-galustovNew Participant
asked in Admin Portal & Account Management
Security vulnerabilities in Glip

Hey, who will be the best person to talk about security vulnerabilities in Glip? I've found few nasty issues and raised them with support few months ago but it is still not fixed.They allow to do really bad things.

1901
BeckyH
Community Manager
5 years ago
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hila-kopelNew Participant
asked in Admin Portal & Account Management
tried to disconnect a line

I called to DISCONNECT an 800 number ( because i constantly got people calling me looking for other companies!) today and after 30 minutes!! of going back and forth with Diane extension 0468 i come to find out that she never disconnected my line and just made another line the main line. The only reason i found this out is because i asked for a prorated refund on the annual charge that they took from my account. Diane couldn't figure out why i should get a partial refund if i still had ALL my numbers!! I told her not to touch my account and I am currently waiting for a phone call from the supervisor, which apparently will be in 24hrs!!! what the hell!! Can someone please call me?!! worst experience ever!!

1590
S
5 years ago
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mikaela-floresNew Participant
asked in Admin Portal & Account Management
Can't login on my account. IN ALL OF MY DEVICES

Hi All!I can't sign in on my account and I keep on receiving that my account is disabled. I tried to talk to the chat support and the only thing he said to me is that I need a card verification for my account BUT the account that I'm using is connected to my Gmail account. I'm using Ring Central for FREE. So, I'm logging in using my gmail account. But last week, I can't login on all of my devices.Anyone knows how can I fix it?Can't contact all the support numbers - I don't know why? Is it because I'm in PH?

2671
J
Community Manager
5 years ago
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bethfournierNew Participant
asked in Admin Portal & Account Management
Suddently unable to Log in

I've been using a Free Glip account for a few months (I'm the administrator of our little team), but now I am unable to log in from my desktop, Windows 10 app version 19.04.8 (E. 2.0.14) Build 922 (rev. 74530b7). I get either 'RC request failel' or the following message:The *my full email address* company is already on Glip with a different RingCentral Office account (UID *10-dig #*) than yours (UID *different 10-dig #*). Please contact customer support and provide them with a copy of this message.Also, tried from browser (Chrome) - same thing. My mobile devices (Android phone, iPad) are still connected luckily!

5453
K
5 years ago
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morgan-shimabukuNew Participant
asked in Admin Portal & Account Management
I-Phone App logging me out after a few days of no use

Hello, When I don't use my Ring Central App on my I-Phone for a few days it logs me out of the app (I have to re-enter my password to use it). And due to this I am missing calls. Is there a setting that I can change so that it never logs me out? I have looked but cannot find one.

8342
J
5 years ago
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marty123New Participant
asked in Admin Portal & Account Management
Ring Central Toll Free billing

Toll free billing increments seem to be some of the highest I have ever experienced. Previously I used AT&T and then Birch/Fusion. Both charged for 30 seconds minimum per call but then 6 second increments after that. RC rounds up every 30 seconds which i feel is a terrible way to treat customers with high volume toll free. My telecom service expenses have almost doubled due to toll free costs. Having IP phones in a cloud PBX with some additional features does not outweigh the cost of toll free being charged. Shopping around...

2960
M
5 years ago
D
darious-hillmanNew Participant
asked in Admin Portal & Account Management
Fraudulent sale by Meliza Cortez

1121
J
Community Manager
5 years ago
A
amy-finkNew Participant
asked in Admin Portal & Account Management
Call Parking

On the softphone, there is no indicator to remind you that you have a call on park. Lets say you park a call and then need to click elsewhere on the phone, a call could sit in park forever. There should be some sort of indicator or reminder.

8982
J
5 years ago
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mike-birminghamNew Participant
asked in Admin Portal & Account Management
Is there any US-based RingCentral Support available? This system is difficult to set up for what we're wanting to accomplish.

Is there any US-based RingCentral Support available? This system is remarkably difficult to get set up for what we're wanting to accomplish.

930
C
5 years ago
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jeremy-sendorNew Participant
asked in Admin Portal & Account Management
Is there any way to have more than three users use one extension?

I would like more members of my team to be able to field text messages.

1140
J
Community Manager
5 years ago
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mike-taylor1New Participant
asked in Admin Portal & Account Management
Billing issue

Canadian account I created ticket 09283943 but have heard nothing although I was told I would get a call back .. Can someone look at it and respond to it or shoot me a email ? I'm tied up all day and don't think I can get to the phone but would like the questions taken care ofThanks

4220
M
5 years ago
I
isabelle-royNew Participant
asked in Admin Portal & Account Management
Mauvaise tarification / explication / comprhension

Je suis une nouvelle cliente depuis 1 mois. Tout fonctionne super bien j'ai eu un super service de la part de mon reprsentant et de la part du soutien technique, etc. Auparavant. J'avais besoin de 3 lignes tlphoniques virtuelles (que j'avais dj achet un autre client prcdent) et que je suis en vente, je voulais que mes clients puissent maintenant changer de choix. directement au service de la clientle pour que je travaille et que 2 devienne directement moi et pour les nouveaux futurs clients a dj t affaire avec moi. il m'a fait un prix 765 $ tx incl. pour l'anne que j'ai acquitt avec ma carte de crdit d ' un seul coup. Puis 1 mois plus tard j'ai reu une facture de 45 $ ?? I am a dclar to a one time to a decay to a decay. Finalement sur moi, un nouveau contrat d'un an sur moi charge un extra de 340 $. et 2 jours plus tard je reois encore une autre facture de 75 $. On m'a expliqu les 2 factures mais je ne les comprends toujours pas vraiment. J'a

2340
S
5 years ago
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sylvia-grahamNew Participant
asked in Admin Portal & Account Management
RingCentral charged me too much and I'm getting the worse run around in the history of run arounds. How do you get them to respond?

I ordered an upgrade that should have only been about $260. RingCentral charged me $480 and sneakily issued an account credit. My account doesn't renew until June 2020 and also I don't want an account credit. I want a refund for the amount they took without my permission. If they review their "recorded" call they can find that the representative told me I would only be charged about $250. Now, I am getting the run around and am now just angry and ready to switch companies.Also, 3 phones were at $420 and two at $168; my annual bill was for $2160. That means their taxes and services amounted to about 35% of the costs. Does that sound reasonable because it sounds like usury to me.

11640
S
5 years ago
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jay3627New Participant
asked in Admin Portal & Account Management
Unable to log in to admin portal using Firefox 66.0

For the past week or so I have been unable to log in to the phone system admin portal when using Firefox browser 66.0 (Windows 10 64-bit). It's my default browser and worked fine until one day I got the "we don't recognize this device" message. I entered the security code that was sent to me and got "Sorry, we can't recognize the device. Please use other device or browser and try again."I've tried clearing cache and passwords, tried safe mode, and even tried from a different computer. No luck.Chrome and Edge work fine but I prefer to use Firefox. Any ideas?Thanks.

3183
J
5 years ago
A
Anonymous
asked in Admin Portal & Account Management
Billing: How do I request a refund?

Refunds are given on a case-to-case basis for each account. Please visit RingCentral Refund Process for additional details and contact information.

12772
P
5 years ago
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tyler-carpenterNew Participant
asked in Admin Portal & Account Management
Mac app stuck

When I try and open Ring Central app... Get a pop up asking for mobile number to text the iOS app link... did it first time,,. but still asking and the app won't open past that point...

1752
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5 years ago
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irwin-aquino1New Participant
asked in Admin Portal & Account Management
Is there a way to customize the automated emails like the Welcome email?

RC has automated email responses that we would like to add verbiage. For example we would like to add important contact info/on-boarding info on the Welcome email that could be specific to certain teams. Or when a user is added to a monitoring group, can we add verbiage on privacy specified by our Legal team. Is there a way to accomplish this?

2670
S
5 years ago
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celal-aslanParticipating Frequently
asked in Admin Portal & Account Management
Glip issues: Disabled accounts, can't remove admin, can't assign admin

Glip started to act weird beginning of the last week. I have contacted RC support via phone but they're unable to resolve the issues. It has been more than a week now.One of our colleagues accidentally created a duplicated account on RC which caused conflict between or main company account on Glip. (We had the same issue last year and resolved in two days.) Since then 3 people are locked out from their glip account and can't log in.We started to experience weird error messages or some of the setting options are missing as I noted below.The accounts of users from Argentina are disabled and they're receiving an error message when they tried to sign in with their e-mail accounts.Glip Admin can't remove accounts from some chats or disable individual accounts.Some accounts can't be assigned as adminRC agents keep saying that Glip technical support is going to contact me but I haven't heard from anyone and its been a week. Today I called for the 5th time and got the s

2240
C
5 years ago
K
Employee
kimEmployee
asked in Admin Portal & Account Management
Admin: How do I delete a User?

To delete an Active User, the user must be disabled with a yellow bubble (see image 1).  After it is disabled the "delete user" will appear under "User Info" (see image 2). Inactive Users:   If the extension has a gray bubble you either need to activate it to disable it then delete it, or contact support to have it deleted.  Support can ONLY delete a User if there is NO Digital Line (DL) attached...this is due to contract reasons.  If there is a DL attached then you must contact your sales representative.   *  (DL meaning a device + a number)Users > find the extension> then Disable itAfter the extension is disabled, it can be deleted. 

14284
L
5 years ago
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sergey-kirichenkovNew Participant
asked in Admin Portal & Account Management
Cant log in to RIngcentral/Glip via Chromium on Ubuntu

I use Glip over 3 years (with much pain, not because I love pain), particularly on Linux I run Chromium and each time as session expires I need to walk through the following:- enter all my credentials- RC requests the security code and sends it to email- I enter the code and getting "We cant recognize the device"- WTF? Chrome and Chromium are relatives- then using the workaround: reset the password- get the reset link on my email, navigate- enter the same password- log in to Glip successfully. Here you CAN recognize the device, right?Any chance to get it fixed?I can log in to Glip with Firefox on LinuxDetails:Chromium 74.0.3729.169Ubuntu 19.04 (64 bit)

3081
J
Community Manager
5 years ago
T
trevor1New Participant
asked in Admin Portal & Account Management
Does the unlimited plan come with unlimited users? (Faxing)

Like stated in the title. Does the unlimited plan come with unlimited use of FAX numbers? Or is it $40 monthly for only a couple numbers?

2370
M
5 years ago
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jorge-h.-quinones-caraballoNew Participant
asked in Admin Portal & Account Management
I cant sign in to my Glip account.

I cant sign in to my Glip account. I enter my email and my password and i get a messagge that says "Your account has not been confirmed. Activate your account by clicking the link in your activation email or contact customer support" but when i go to my email and hit the button it says Internal Error. HELPP i neeed to log in!! I dnt know what to do

3042
A
5 years ago

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