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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 653 Questions
  • 1,140 Replies
653 Questions
K
Employee
kimEmployee
asked in Admin Portal & Account Management
Admin: How do I delete a User?

To delete an Active User, the user must be disabled with a yellow bubble (see image 1).  After it is disabled the "delete user" will appear under "User Info" (see image 2). Inactive Users:   If the extension has a gray bubble you either need to activate it to disable it then delete it, or contact support to have it deleted.  Support can ONLY delete a User if there is NO Digital Line (DL) attached...this is due to contract reasons.  If there is a DL attached then you must contact your sales representative.   *  (DL meaning a device + a number)Users > find the extension> then Disable itAfter the extension is disabled, it can be deleted. 

13904
L
5 years ago
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suzanne-urashNew Participant
asked in Admin Portal & Account Management
view all blocked numbers

Is there a way to view a list of ALL of my blocked calls in the super admin portal? I only see a list of 8 blocked numbers. Also, is there a way to change the message to blocked numbers to a custom message? I don't like the options that RC currently shows (it needs to be specific that this number has been rejected, not that i don't accept numbers from the area code...stupid).

19482
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Employee
5 years ago
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sergey-kirichenkovNew Participant
asked in Admin Portal & Account Management
Cant log in to RIngcentral/Glip via Chromium on Ubuntu

I use Glip over 3 years (with much pain, not because I love pain), particularly on Linux I run Chromium and each time as session expires I need to walk through the following:- enter all my credentials- RC requests the security code and sends it to email- I enter the code and getting "We cant recognize the device"- WTF? Chrome and Chromium are relatives- then using the workaround: reset the password- get the reset link on my email, navigate- enter the same password- log in to Glip successfully. Here you CAN recognize the device, right?Any chance to get it fixed?I can log in to Glip with Firefox on LinuxDetails:Chromium 74.0.3729.169Ubuntu 19.04 (64 bit)

3081
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Community Manager
5 years ago
T
trevor1New Participant
asked in Admin Portal & Account Management
Does the unlimited plan come with unlimited users? (Faxing)

Like stated in the title. Does the unlimited plan come with unlimited use of FAX numbers? Or is it $40 monthly for only a couple numbers?

2371
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5 years ago
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jorge-h.-quinones-caraballoNew Participant
asked in Admin Portal & Account Management
I cant sign in to my Glip account.

I cant sign in to my Glip account. I enter my email and my password and i get a messagge that says "Your account has not been confirmed. Activate your account by clicking the link in your activation email or contact customer support" but when i go to my email and hit the button it says Internal Error. HELPP i neeed to log in!! I dnt know what to do

3042
A
5 years ago
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keith-lazarusParticipating Frequently
asked in Admin Portal & Account Management
Are you having an outage right now?

Are you having an outage right now? When I go to app.glip.com, I get a message saying "Scheduled Maintenance, We'll be back very soon. Thanks for your patience. Follow us on Twitter for updates."I had a look at Twitter and there aren't any updates.Also, I tried logging a ticket but got an "Internal Error" when trying to log in.If there is an issue, the community would be a *great* place to put a post.

3385
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5 years ago
K
kim-gNew Participant
asked in Admin Portal & Account Management
Change "Default" ringtone to match my regular iphone ringtone?

I have an iphone that I use exclusively for work. I like a loud ringtone (similar to old fashioned phones), because I work from home, and I need to be alerted if I'm in a different room from the phone. Before I transitioned from the Office@Hand iphone app to the RingCentral app, all calls came through with the ringtone I chose in my settings. Now, with the RingCentral app, I get a completely different ringtone, with no choice for something that's not a soothing sound. The default Xylophone is terrible. Is there a way to change what my "Default" is, so I can make it the same as the old phone sound I've got for all the other calls coming through? Customers tend to call my direct number as well as the RingCentral number, so I need some consistency in the ringtones.

10811
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Community Manager
5 years ago
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mlanie-tremblayNew Participant
asked in Admin Portal & Account Management
Invitation link for new user

Hi I recently invited someone to glip. When she click the link in the email, she were prompt to a login page of Ring Central. However we can't find anywhere a link to create an account! We had to go back to homepage of RC, create an account and then follow the link in her invitation email. I don't understand why is so complicated. I will have to explain this to each new user, which is totally not user-friendly. Thanks Mlanie

3211
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Community Manager
5 years ago
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gerald-bennettNew Participant
asked in Admin Portal & Account Management
on computer boot up the on hold sequence is running

When I turned on my computer this morning the On Hold recording started running immediately. I set custom times for the business to be open and right now it should be closed. How do I stop the on hold feature from running so I can use my computer to listen to other programs and not have this endless loop of "Thank you for calling .."

791
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Community Manager
5 years ago
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david-devoeNew Participant
asked in Admin Portal & Account Management
Account Activation link is expired. How do I get a new one?

Trying to setup account, it refers to activation link, which is expired. How do I generate a new one?

31192
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5 years ago
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shannon1234New Participant
asked in Admin Portal & Account Management
Is there a way to report (via email/phone, etc) the fraudulent use of a phone line owned by RingCentral?

Is there a way to report (via email/phone, etc) the fraudulent use of a phone line owned by RingCentral? One that is being used for fraud against RingCentral ToS?

13834
S
5 years ago
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jack-kramerNew Participant
asked in Admin Portal & Account Management
I add new user

how do i just add another user with extension? I have 22 now, just want 23

3221
S
5 years ago
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jeremy-reyesNew Participant
asked in Admin Portal & Account Management
Transferring active calls to an extension

Hello, I am a admin on the portal and we are having issues transferring calls to an extension using the desktop soft phone, is there a way to make extensions enabled for transfers?For example, we have vendors that keep calling our lines directly but we wish to forward the calls to our queue using the assigned extension, without having to answer the call itself.Are there steps in the portal, that I can take that will grant access to forward calls to extensions.Account type: US EnterpriseRelated case number (if applicable) n/aDetailed description of problemPrevious troubleshooting steps takenSoftware version: 10.3.5.34099Number of Users affected: 50+

4174
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5 years ago
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general-mailbox1234New Participant
asked in Admin Portal & Account Management
US act. We are running out of new numbers. Can we reuse any that have not been activated? Do we need to obtain additional ones?

Our US company has only one new telephone number left to assign to agents. Can we either cancel some of the invitations to use the system that have gone out or expand the available numbers?

1271
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5 years ago
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precision-plastic-ballNew Participant
asked in Admin Portal & Account Management
Multiple Logins for One Extension

Multiple Logins for One Extension

1711
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5 years ago
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mike-dicksonNew Participant
asked in Admin Portal & Account Management
What is the best way to add new line of service and order a new desk phone?

I have added 3 new users, phones, digital lines. I ordered the phones separately from the user creation. It made if difficult to complete and assign phones. One support tech had me change the newly created user to use a soft phone app. The next tech when i had to do the 2nd one a day later had me unassign the recently created number.. I did this backwards and I'm looking for the proper documentation to adding new line of service with a desk phone.

3112
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5 years ago
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donald-sutphinNew Participant
asked in Admin Portal & Account Management
What to do with unassigned phone numbers

Hi, we have some unassigned phone numbers that ported over from our previous provider; we didn't know what to do with them at the time. The prefixes and line numbers do not coincide with our actual company number and so don't want to use them. Can we do anything with these numbers other than delete them? Can they be converted to match the desired prefix/line number sequences if the prefixes/line numbers are available externally? If so, what is the process?Thanks!

2741
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5 years ago
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david-macdonaldNew Participant
asked in Admin Portal & Account Management
Calling credit report

Account type - CanadaDetailed description of problem:Is there a way to track the calling credit consumption ? I have around 800$ a month of calling credit packages and I'd like to know where this comes from and how can I lower my bills.The "usage info" section in my billing-ServicePlan page shows that I have 5,839 minutes of unlimited usage. On my bill I see the calling credit being automatically bought (which is fine).Number of Users affected. 126

3601
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5 years ago
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antonio-angleroNew Participant
asked in Admin Portal & Account Management
Poorly trained staff or deception?

how Many people purchased X number of pages to fax only to find your not billed for pages but for minutes. As I found if a document takes 10 minutes to fax for whatever reason you are chargers 10 pages even though you only really sent one page. Also I was charged for faxes that went to a fax that did not answer this week I was billed for for over 1300 pages. The kicker is 80% of what I was billed was sent to a number that did not answer and I only attempted send a total of 64 pages. Also, when I talked to customer support I was told they were valid charges because they were sent. My question, (that no one has been able to answer) is how were they sent to a fax that did not answer! In addition, the mobile application allows you to attach more than whats able to be sent. Tech support and I found this is why there were no answers because the ring central app. Was too full. So it was not the fax that did not answer it was ring central not transmitting because the file attached was too larg

3042
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Community Manager
5 years ago
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paul-tortoraNew Participant
asked in Admin Portal & Account Management
Bug: Desktop app: my status switches to "on call" and stays that way

I've experienced this several times in the past couple of weeks. I notice that my status is red and indicated "on call" after I've finished a phone call. It stays that way until I change it back to green.

1060
P
5 years ago
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michael-berkeleyNew Participant
asked in Admin Portal & Account Management
ring central app help link goes to salesforce

When I click on Help (F1) in the ring central app it opens a web broswer to a salesforce link:Does this happen to anyone else?

3322
N
5 years ago
K
klingerNew Participant
asked in Admin Portal & Account Management
Ring Central App is Super Buggy

Users are constantly complaining the Ring Central app goes nutso when calls come in. That is, caller and user both hear weird sounds, call quality instantly drops. Nothing can be put on hold or sent to VM.Basically if you're on a call and another comes in, the whole thing just stops working.Anyone aware of Ring Central caring to address any issues with the App? Custom ring tones, call-waiting improvements?Something?

2805
S
5 years ago
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mamericaParticipating Frequently
asked in Admin Portal & Account Management
"Presence" without the details

I would like to know my business partner's status without knowing the specific phone number he is talking to. Is there a way to set this in presence so I see he is on the phone but without seeing the specific phone number? I know the Presence feature was designed for master/surf situations but is there a way to limit what information is transmitted?

2631
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5 years ago
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peach-brinkleyNew Participant
asked in Admin Portal & Account Management
Unblock Phone Number

Saadet, It seems you answered Jon's question pretty well. Can you do the same for me?I want to unblock a number for our entire system using the desktop web page. I am signed in to the web page as Admin and usually keep the call log open. I call easily block a number from the system using the call log, but how to I get a list of system blocked numbers to unblock one? Why is the button for that not on the same page as the one I used to block the number in the first place, i.e. the call log page? Note: This conversation was created from a reply on: How to Unblock from desktop - Help is not helpful.

10734
P
6 years ago
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john-snyderNew Participant
asked in Admin Portal & Account Management
is there a way to shorten the time it takes auto receptionist to dial the selected extension?

is there a way to shorten the time it takes auto receptionist to dial the selected extension?

1881
J
6 years ago

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