Admin Portal & Account Management

My customers are all getting an "All Circuits are Busy" message when they try to call our 800 number. Is there an outage presently? 800-691-3545

Recently in the last 3 or 4 months RingCentral decided that we couldn't use a duplicate email when setting up an account. I already have 3 conference rooms that we use the same email for. Now that I am setting up a 4th conference room I am prevented from using the same email address. Why? I wasn't asked to create new email accounts when the change happened so I don't see that duplicate emails are a problem since I have them. I can use the same email for notifications and the system doesn't have a problem. I see a check box to not look for duplicate addresses when setting up an account but it is greyed out. If I can't do it don't put a box on the screen. So what would be the problem with a duplicate address?

We want to be able to allow users access to "User Hours". Unfortunately Role permission to change it is grouped under "User Info" permission which contains other fields we can not allow users to change.We disables "User Info" to prevent users from changing their account email address in our SSO environment. If they do that, they are unable to sign-in via campus SSO and they loose access to their RC account.Some items underneath User Info->Settings and Permissions are appropriate and very useful to end users. For instance "User Hours".Is there another way, or future plans, to allow users access "User Hours" without also allowing them to change the account email?

We need reporting by IVR Menu extension press. How many people press 1 for sales for example.

If there are fees associated with changing to Amex payment, what are they? And are there fees associated with using VISA?

Hello,I've got the caller id set to show as our company name when we call people. We want them to see the name of our company on their cell phones when we call. However, it either shows up as just the number itself or "unknown." Apparently, after talking to a RingCentral rep, caller id doesn't work at all with cell phones, only landlines. Is that really correct? If that's the case, I'm having trouble understanding why any company that is trying to sell things would use RingCentral as a phone vendor. You can't make sales when your number shows up as "unknown" or just some random number instead of the company name, which clearly relates to exactly what our product is.Am I understanding this correctly? There's really no way to have our company name show up on people's cell phones when we call them?Thank you,

When using the intercom feature it simply beeps or tones once and then connects. Is there a way to control the alert tone? Change it to a more noticeable alert?

When I answer a call using the Desktop RingCentral application can I "copy" (and then paste the phone number into a word document) the current caller's phone number. Right now the I can't even select the caller's ID as seen in the image below.I would just like to copy their number and store it.

Hi all, Very new to RC, We just activated our acct last week, Right now I'm just testing some of the functionality before rolling it out to the company.Could someone suggest some key video tutorials that I can provide to the end users for their adoption of the product. For now we'll only be using PCs and mobile phones. No desk phone.Thanks, Mike

I would like to log different informtion for Sales vs Customer Service calls in the Ring Central for Salesforce app. I have created the two Softphone Layouts. I navigate to the apex/AdminUI url to customize the fields. I don't see how I can change Log Customization by Softphone Layout.

I'm the tech administrator in our law firm and I need to be able to tell how often my employees are using RingCentral to talk to each other.I'm requesting an analytics page for RingCentral app to see how often it's being used to chat, amongst who is chatting, and the ability to back up someone's messages if I suspect that they are deleting them before I can view the contents of their communication.

We currently have our phone system setup in a queue/group that rings to 4 users. We have two main numbers that we use to determine who the call should be transferred to. In the queue setup, I have it configured to show the number that was called as well as the caller id information.I've been tasked to change the setup so that all calls come to one phone instead of using a queue. Unfortunately this does away with the ability to see the number that was called and instead will only show the caller ID.Is there a way to distinguish which phone number was dialed when not using a queue?

How do I remove a user and assign to another user who is not yet in the system?

You can add custom Emojis to chat with, you can also select an Emoji to appear next to your name and status.How do you add a custom emoji for your name and status?Edit:Yes. I know that. But what I want to do is use a CUSTOM Emoji for my Status. See below. This is available in messaging, but how do I get a custom emoji for my status instead?

I have spoken with two RC Support people and have conflicting answers to the following.Is the RC Phone application required to be used when I want to use the Ring Group feature or can I still just use the RC Desktop application?

I need to change my email address in RingCentral. I understand that you cannot do this in the app. However, when I log into the web version of RingCentral, but I do not see an option to log in to the Admin Portal. Windows 10, Chrome Version 85.0.4183.102 (Official Build) (64-bit) Can you advise?Thanks in advance,Brian Hart

the badge notifications on the Glip app for Iphone is not disappearing properly. It will constantly show I have 97 badges but when I go into the app and then leave the app it disappears. Once I get a message the previous badge count reappears at 97. Why is this not working properly?

So a new customer of mine using deskphones and the ringcentral desktop app with headsets for calls. Upon making multiple parks for the office to use I found that when a user on the app tries to park a call it gives a generalized *(park #) which is then not found on the deskphones to be shared with the office. If the users are all set up to share parks how come the ringcentral desktop app users can't choose where to park a call? Is the RC Phone app still a usable app? Is the RingCentral desktop app supposed to allowing users to use the parks made in the portal?

1. I'm unable to set a custom status (like 'Lunch') and then have it persist or be available to select the next day? Do I have to type it out every day?2. How do I create my own custom status(es) that always show up in the list? I don't plan on using any of the standard statuses.

In the RingCentral App, there is a setting under Notifications and Sounds => Email Notifications => Direct Messages => Receive email notifications for direct messages. The setting is enabled, but does not actually send the emails for received/sent direct messages. This function would be extremely beneficial to our firm, as all internal communication must be retained for compliance purposes. We use an email retention service, so the email notifications for direct messaging would allow us to properly retain direct messages, and allow the entire firm to utilize the great direct messaging system in the RingCentral App.

How do i remove profile picture from online and app version and return to my initials?

How would I go about terminating a user but being able to keep that number within the department so that we do not assign that number to a different department. For example, we have a terminated employee in Finance and when I remove that user from RingCentral, that number goes to the unassigned queue and is not labeled to which dept the phone number was previously assigned to. How would I be able to keep that number within that dept so that when we hire a new finance person, we would know and can assign that number to that dept only. Any help would be greatly appreciated.

Hi guys,Is it possible to have a direct link to a team channel?My idea is to use it in an email reminder and in case of question the user can click on a link and be directed to the IT support channel.It's similar as the meeting URL but to open the desired team channel instead.William,

Unable to make calls through the browser using the RingCentral embeddable app. Getting the Webphone unavailable error despite allowing microphone.

We have 25 offices. The extensions we assign coincide with the office the user is in. For instance Chicago office users extensions start with 20XX. When we have a new user I have to go into RC Phone and start typing in extensions until I find one not in use. There has to be an easier way! Anyone have a better way to do this?Thanks