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Currently have a single level IVR set up through AT&T Office@Hand. I want to switch to a multi-level IVR, but receive the following message when I click on the drop down box "Warning: By switching to Multi-level IVR mode, all of your existing company call handling settings will be discarded. Please confirm that you wish to proceed" If I switch to begin building out a Multi-Level IVR, what happens to the incoming calls for the single level IVR that was previously in place?

When I came into the office this Friday Morning 9/16, about a third of my users have the error that their Emergency Address was not imputed, but when they go to input our address the system does not accept the address. They get validation errors.I have attempted as the Admin adding the address under Users: Personal Emergency Response Locations. But I get the same 'validation error' and cannot update it.I even went to the Phones & Devices: User Phones and tried to update there, but the systems is still not accepting our address.I all the variations of the address, but it will still not accept this.We have not changed up updated anything system wide in months, so it makes no since why this would be an issue now.All other attempts to contact RingCentral support have not gone through either, anyone else have success tracing this issue?

Calls are being restricted until I update the Emergency response location but it will not update. All address info is correct. Unable to get support by phone or chat. My business at stand still. Totally unacceptable!

We are wondering if a call comes through a line (single user, extension, not a call queue) while it is on DND does it count as "missed" in the analytics and reporting?

We want all of our extensions using the main number for text messages because we do not want to confuse our customers with multiple numbers. My question is if I text message a customer from my extension using the main number will their response show up on my RingCentral Phone or desktop text tab? How does that work AND if one of our other extentions text using the main number and contact the same customer will the response show up on my end too or just his? Thanks in advance

Hi Team--Just wanted to know if we had downtime last September 10, 2022 between 6AM to 9AM CST? Looks like there were calls that were not routed to agents who were logged in around the same intervals. Appreciate if you can confirm this.

Guten Tag,ich hätte noch eine weitere Frage.Ist es im Unifyoffice möglich zusätzlich Kontakte Abteilungsabhängig zu speichern und anzeigen zu lassen?Also quasi so:Die Abteilung Einkauf sieht nur die Kontakte welche für die Abteilung Einkauf notwendig sind.Vielen Dank

With either Add-in or Scheduler, once the meeting is created on Outlook Unable to go back and modify/ and or adjust meetingWhen done directly on RingCentral App, no issues, and can go back and modify future meeting. Is this a bug or is this normal behavior

Our office has agents working from home on cell phones. The IVR is set to external transfer to the cell numbers, based on what prompt number the caller chooses from the IVR. How can I see what prompt number a caller choose or how many calls are being transferred to each cell phone?

Is there a report that lists by agent the time they spend in DND?

The hot desk phones in two different offices - separate networks with different ISPs - stopped working today. When you tap Login on the Polycom, it says "Service unavailable". Phones programmed with an extension appear to be working. RingCentral support has not been helpful. In researching on my own, I found that sip.ringcentral.com is dropping a lot of pings, which I'm speculating may be related. I pinged this address from three different networks with the same result. Is there another possible cause? We have not made updates to any of our networks or phones in the past several months. Thank you.

We would like to block/remove the extension number of a particular call queue when a user dials by name (internally) in the dial pad. So if we tell our staff to use "Bill Review" as dial by name to reach the group, we do not want them to see that they are calling extension 1234.The purpose is so that they cannot give out the extension and callers enter via an IVR. This would be for internal use only.....Has anyone done this or can it be done?

Trying to implement auto-retry, or at least utilize the rate limiting header from responses on my program to wait so I do not exceed the limit.Originally I was trying to utilize the header to find the current rate, then wait if it was about to exceed. But what I noticed was not all calls return a header for some reason? For example below the below call, it doesn't allow me to see the header so that I can see the what the returned rate is to wait on my next call.ListCallQueuesParameters listCallQueuesParameters = new ListCallQueuesParameters { perPage = 100, memberExtensionId = emailCheck.records[0].id.ToString() }; var callQueues = await rc.Restapi("v1.0").Account("~").CallQueues().List(listCallQueuesParameters);Digging through and I've found where in SDK 4.0 beta there was "Auto Retry" and "Rate Limit Helper" features. Was that ever implemented? I see in Nuget package manager there is a "RingCentral.Net.Retry" and &quot

How do I remove a desk phone from user but keep the phone number and extension assigned?! We had an unassigned extension (linked to a desk phone) that I assigned to a user but she is NOT using the desk phone attached to the phone number/extension.

my number works to text just not outgoing calls

I've sent text messages - to myself included - and getting a message in red that says - message not sent.

One of our company team members will be travelling to India for several weeks. Is it possible for him to use the Ring Cetral app on his Android phone (which is tied to our USA based Ring Central account / number) to make calls FROM India TO the United States? If so, are there additional charges?

Hey everyone,Having an issue with the below snippet, the error I'm getting is below as well. Have verified that fwdQueueExt.extensionNumber actually contains the extension it should go to, but still receive the below error. Also receiving the same error if I add the queue's extensionID/uri into fwdQueueExt.id/fwdQueueExt.uri, but don't think that matters because parameters.transfer doesn't take an ID/uriError:System.NullReferenceException: Object reference not set to an instance of an object. at MyAppName.Name.<RCAPICalls>d__4.MoveNext() in ServerNameScriptsAppNameRCTermUser.cs:line 430Line 430 is:parameters.transfer.extension = fwdQueueExt;Code (removed personal info with x)CallHandlingExtensionInfo fwdQueueExt = new CallHandlingExtensionInfo { }; if (callQueues.records.Count() > 0) { fwdQueueExt.extensionNumber = callQueues.records[0].extensionNumber.ToString(); } else if (RINGCENTRAL_USERNAME == "+1xxxxxxxxx") { fwdQueueExt.extensionNumber = &q

We have been down for 11 days since Friday, August 5th. At first they mentioned I needed to get SPF, DKIM and DMARC validation for the Fraud Department to enable E2F Function. However, now that I have passed all tests and have had the Fraud Department enable E2F Function again, it is still not working. I have had several case numbers for this issue, however they just told me that they would close and open a new one since this will be escalated to a different department since the E2F Function is enabled yet the faxing option is not working. Back in April we had the same issue, I called and got it resolved over the phone within two days. Today, I have been calling for 11 days with no success or solutions. We have been a client for over 8 years and are losing clients over this matter. Outbound email to fax faxes are not even showing up in the sent folder on the ring central app. I don't receive a transmission result of whether it was sent successfully or not. Need to know if anybody h

How do I join a meeting on my MacBook, I loaded the app and have tried to go through the app and the school's program.

How do I respond to a spam text to opt out when it comes from a truncated number 88022? information fail I get from app is. "SMS cannot be sent to an extension. Please use direct numbers instead".

One of my team members is experiencing an issue much like the one mentioned here:https://community.ringcentral.com/questions/106691/i-am-being-put-on-hold.htmlAgent A accepts an incoming call from PNC. Agent A puts PNC on hold and calls agent B to make a warm transfer. As soon as agent B picks up, agent A's ringcentral puts agent A on hold. When agent A attempts to un-hold himself, the line between agent A and PNC is disconnected.None of my other team members are experiencing this issue. Does anyone have any support or clue why this is happening?

Please add the ability to block unknown callers and blocked numbers

It's convenient but not very secure to allow a simple click of Manage account in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. Is there a way to force a password challenge? Otherwise, the only workaround I can think of would be to create separate admin users with no phone and remove admin rights from the phone users - a pain. The phone users could then use this quick route to change their own settings at the 'Service' page, but not to administer the whole system.

We used to use HV-SMS to text prospective employees, but now we want to use it to text ONLY employees. However, a number of people who have opted out before now want to get these sms messages. How to I reinstate a number that I want to text? That is, clear their opt out?If that can't be done, can I change the number that I'm sending from or will the opt out still apply?