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I successfully created and am using the High Volume App on number xxx-xxx-1306APP ID 0BeUP9IIQCSuO-LdU9dXQwI then created another app to use regular SMS, I was trying to attach that number xxx-xxx-7873 or better yet our main 800#APP ID 9TlxXxTiSf6n7qed0fX3uQWhen I try to login to the regular SMS production app with 7873, it does not work, but I can login to the online portal, so it is not a password problem. I cannot login with the 800# either, when I use the password reset for the 800#, it says it will send email to my email, but I never get an email. Also I dont see our 800# listed as a number in the users, and 7873 is the super user that I use to administer the account. I assume you cannot login as the 800#Does something have to be done to allow me to use 7873 in the regular SMS app?

I purchased a common phone for my front desk that I would like to set to ring when our business line is called. Ideally my ringcentral phone app rings on my cell phone WHILE the front desk phone also rings. I cannot seem to set this CISCO 6681 to a particular extension or unassign it from the common phone. Please help!

The feature set for a limited phone indicates "Intercom paging is not supported" - but can it be used for dialing to an external overhead paging system?

We have not had issues sending text messages but our entire team has lost the ability to send outgoing messages as of about 30 min ago. One of the messages from Ring Central states:A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account.Nothing has changed on our account, do you know what needs to be done or are there other companies having this issue too?

I have been using the RC app for a few months and today I no longer have the ability to send SMS to multiple recipients. I have followed the rules regarding allowed number per minute. Has anyone else lost their ability to send texts? I have the MVP plan, which I do not see as an option anymore. ? Very confusing website.

Hi, now that we have the RingCentral integration, we run into a problem, when customer calls and we want to transfer the calls internally, the only contacts we can see, are the salesforce contacts (party) but not the RingCetral contacts list, it anything that we can do to hide the salesforce contacts from the contact list.Thank you

This just started today and we've made no changes to our current setup. I do not really have any more to add that is not mentioned in the title.Can you offer any advice on what happened?

How to change the time zone for the Call Log and Analytics Portal. It looks like it's defaulted to Mountain Time.

I have configured users to be able to pick up calls from other extensions using the Call Pickup list under Groups. The instructions say that you can pickup a call ringing at another extension by pressing *58 and then the ringing extension. This would be great if it actually worked. We have tried this with various extensions and cannot seem to get it to work properly. Does anyone have a success story that they can share to get this to work?

We have a Microsoft Access / VBA application and was wondering if it would be possible to make calls, record those calls and store connection times etc via an API.

For some reason, we are received email notifications of transcribed text messages that random vendors/people are texting our direct phone number. I can read the text messages but cannot figure out how to respond back to them. There is a link that says "To reply using the RingCentral app, click here. " however, click here leads me down a rabbit hole with no answers! (I am using a PC to view email and the RC portal.)

Hello,I integrate https://github.com/ringcentral/ringcentral-embeddable in my website and also have live account for call in UShttps://service.ringcentral.com/ from here create new contact with all details.When i get call than i want to show other information like company name & customer nick name in embeddable popupPlease suggest

We run a retail business with a physical location. Typically we have one person at the desk to handle incoming calls. They typically use the ringcentral app on their phone but they cannot receive calls because they have an old cellphone sometimes and we are losing alot of calls. How can I add a single physical phone that will ring to our main number? Will the Desktop App have to be open for this phone to work?

Hello, We have an email address that is receiving notifications whenever a call/fax is received. However, this email address is not the one that is listed in the user settings for any of the users. Is there any other page within the Admin Panel where we might find and remove this email address? Thanks!

Hi All,I have checked on some posts here mentioned about the call queue management could change the user status for "Accept call queue", but seems like that's a beta version.Does anyone know if this function has been enabled in AU or only for some regional?https://support.ringcentral.co.uk/s/article/Remote-Member-Management-for-Call-Queues?language=en_GB

After updating to the newest SDK, our High Volume SMS PHP app stopped working. The only change I could see for our code was changing the URL from /batch to /batches. The error that I get is `400 Bad Request` response: {"errorCode":"CMN-101","message":"Parameter [from] value is invalid.". I also tried a test file copying the new version's sample code and copied all the credentials from the control panel. That also has the same error. Wondering if something got messed up in our account settings. The login requests work fine. Our client ID is J6Vf4T1PRGeFpKip9qm-nw.The array being sent to the post function is:Array ( [from] => +1xxx3668245 [text] => test [messages] => Array ( [0] => Array ( [to] => Array ( [0] => +1206353xxxx ) ) [1] => Array ( [to] => Array ( [0] => +1425xxxxxxxx ) ) [2] => Array ( [to] => Array ( [0] => +1425744xxxx ) ) [3] => Array ( [to] => Array ( [0] => +1425xxxxxxxx ) ) )

Will the phone app eventually disappear or will it continue to exist and be supported going forward?

@mary-community-moderator HI we just started using RC and over the weekend, I was testing my new Ring Central APP with my significant other and sent a message that was 100% sexual in nature and she answered back...etc. It was not an image nor anything illegal and done in good fun, but i showed up to work and within a few hours my SMS is disabled. I realized that I violated a term of use and notified my employer immediately as I assumed that was the reason it was diabled. My question is, "Will my employer see the message?" This could be embarrassing.

I have created a new App. Try to test it herehttps://developers.ringcentral.com/api-reference/High-Volume-SMS/createA2PSMSBut there is no error response"errorCode":"AGW-110""message":"Internal Server Error. Consult RC Support.""errors":[]No feedback from development support during a week. Could you please help to understand where is a mistake?Thanks in advance.

MacBook Pro keeps crashing and switch off completely while i'm on conference call using RingCentral Desktop App. It's regular issue. every 3rd conference call i make it crash, very frustrating.

Is it possible to receive some form of aggregated presence for all extensions in a hunt group? Specifically, I want to know if every member of the group is busy on a call.

Howdy - I'm using the RingCentral API to automate some customer service functions (so each text is personal, not mass texting).We're fairly confident of our data - the number should be a cell # more than 95% of the time ... but I'd like to fail gracefully if it's not. As a test, I sent a text via iMessage to a landline (my local library), and Verizon sent me a text from a separate number telling me that my text didn't go through because it was a landline. Is there something similar for RingCentral (whether using the API or just a feature that can be turned on)?In short, how does a RingCentral user know if they tried to text a landline? It's not super critical, but is there in fact a way I can detect that kind of failure using the API?Thanks,Patrick

I want to change the logging level to show more detail in the boot log of a Polycom VVX311. It currently shows no useful information.000011.344|so   |*|00|---------- Initial log entry ---------- 000011.344|so   |*|00|+++ Note that Updater log times are in GMT +++ 000011.344|boot |*|00|Initial log entry. Current logging level 3 000011.344|copy |*|00|Initial log entry. Current logging level 3 000011.344|utilm|*|00|Initial log entry. Current logging level 4 000011.344|hw   |*|00|Initial log entry. Current logging level 4 000011.345|ethf |*|00|Initial log entry. Current logging level 4 000011.345|dns  |*|00|Initial log entry. Current logging level 3 000011.345|curl |*|00|Initial log entry. Current logging level 3 000011.345|sec  |*|00|Initial log entry. Current logging level 4 000011.350|wdog |*|00|Initial log entry. Current logging level 4 000011.350|wdog |*|00|Hw Watchdog timer interface opened successfully from polyupdater 000011.350|lldp |*|00|Initial log entry. Current logging level 3

The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I understand that it is shown if you tap on the contact. I would like to be able to see the direct number or at the very least be able to choose what info is shown for each contact so I can edit it to my liking.

The AudioCodes MP1xx devices will need to be manual configured to work with ACO. Please find here some guidelines for the configuration of these devices. The devices will work via UDP, TCP or TLS.For TLS to work, please make sure you loaded the required certificates to the AudioCodes device. More information regarding secure SIP transport can be found here.To configure the registration you will first need to get the SIP registration data from ACO service web. Each port will be configured as an "existing phone". The registration data can be copied from ACO service web to a text editor. The below is an example on how to configure the device for TLS (the configuration for UDP/TCP is similar to TLS, there are some ports that change and no media security needs to be configured).SIP domain sip.ringcentral.co.uk:5060 ---> AudioCodes SIP Group Name / Gateway NameSIP domain sip.ringcentral.co.uk --> AudioCodes SIP Group Name / Gateway NameRemote SIP port 5060Local SIP port 5060O