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I have one user that keeps on getting logged off of Maxx agent at random times during the day. I have check time out settings. She has said she gets logged off during a call and when she is not on a call.

Hi. I work for a company that offers video product demos to individuals with varying computer experience outside the company. Is there a way for our sales consultant to have their own meeting room that would be embeddable on a URL? So, if a client calls by phone we could point them to ourdomain.com/consultantname and meet them there for a demo without requiring them to install the app? I'm looking for a code snippet or integration we can pair with a personal meeting id that can make this happen. Thanks in advance!

Hi. I work for a company that does video product demos to individuals with varying computer experience outside the company. Using Ring Central, is there a way for our sales consultant to have their own meeting room that would be embeddable on a URL? So, if a client calls by phone we could point them to ourdomain.com/consultantname and meet them there for a demo without requiring them to install the app? I'm looking for a code snippet or integration we can pair with a personal meeting id that can make this happen. Thanks in advance!

Hello Support,Currently, caller ID number dictation is absent when listening to voicemails by phone; the listener only hears the date and time and the message itself.I presume this is in response to unsolved bug case # JIRA CNV-28823 (seen here in this thread) where voicemail caller ID's were being announced numerically ("two-billion, one-hundred million-"....etc) instead of phonetically ("two-one-"....etc), and RC has simply chosen to disable the feature until a fix is implemented.As understandable as that choice may be, it's discouraging to see that the bug has gone unfixed for what seems to be 2+ years now...Impact: this feature is a core part of any decent phone system, and it's something that we, and I'm sure many others, have grown to expect and rely upon daily. We implore you to get it working again as soon as possible.If it's welcomed, we're also willing to help troubleshoot, beta test or lend any other assistance that may expedite a

Hello,I am trying to write a python script to download a voicemail from the developer account I created. Id gone through the API Reference and I found a page on how to do that here: https://developers.ringcentral.com/guide/messaging/message-store/message-exports-report#pythonThe first step is to create a message store report task and well that's where I'm stuck. I believe the issue is that I need a token to complete this first step because I'm available run the script that returns the list of messages from an extension mailbox found here but I can't generate the report.I've found a doc that talks about how to get the token however I don't think it applies to the developer account: https://developers.ringcentral.com/engage/digital/guideHave any of you gotten a token for your scripts? Where do you find it and is it available for the developer account?If it helps, I'm providing the output I get when I run the message store report script.

Are you wondering how to best use the MVP self-service training options available in RingCentral University (RCU)? We have created a resource to help you use our MVP self-service program while getting started using MVP. The Recommended MVP training plan can be found on the Training Dashboard under Additional Resources. Let us know how you are using our self-service program and how we can help you.

I can send SMS with no spaces, as soon as I try to make a full sentence or even one space, I receive the error message, { "errorCode" : "InvalidJson", "message" : "Invalid json in section [text]", "errors" : [ { "errorCode" : "CMN-131", "message" : "Invalid json in section [text]", "section" : "text" } ], "section" : "text"}Here is my curl post. "-X POST-H "accept: application/json"-H "content-type: application/json"-H "authorization: Bearer "& $token &" "--data {"from":{"phoneNumber":"xxxxxxxxxx"},"to":[{"phoneNumber":"xxxxxxxxxx"}],"text":"test test"}"Any help would be appreciated.

Hi,This is Amy from VBET headset company, we are focusing on professional headsets business for around 20 years, and globally we have many either OEM partners or VT brand distributors. Our product portfolio mainly include CC&O wired headsets, DECT wireless headset, BT wireless office headset, USB headset, USB headset with Busy light etc.As for the concerned yout Ringcentral certificate, we are eager to work with Ringcentral for test and approval of our USB corded headset, DECT USB headset, BT USB dongle and headsets, BT USB headset with Busy light on headband.Can you pls let me know how you can support us for the test and approval of our headset?Very appreciated to your time, hope not disturb you so much.

I'm trying to use glip for creating a team. The CreateTeam API is failing both in my code and online (Try It) with Internal Service Error. Also, the dev glip-app site won't load on any browser - throws an error. Help

I just follow these steps and got error https://developers.ringcentral.com/guide/authentication/quick-start#javascriptmy index.js file is here

I just follow these steps and got an errorhttps://developers.ringcentral.com/guide/authentication/quick-start#javascriptMy Folder structure is below:Views folder is below:Kindly suggest to me any solution to why this error occurs.

Hi,Is there an option to take over calls from another call queue? I know you can set options on how long a caller has to wait unitll it gets transferred to another call queue. But we would like to option to get notified when another call queue gets called. Sometimes a department is off duty and then it would be lovely if another call queue can take that call.

Hi - where can I find faxes that are scheduled to send at a later time? I want to be able to see that the faxes I have schedules to send later are indeed scheduled and waiting to be sent. So far I have schedules 2 faxes to be sent at a later time, and I am only able to see one fx marked as "submitted", but does not show any information about scheduled time to send, etc. I see it in the "Sent" folder of the RingCenteral Windows program v. Version: 21.4.26.269 Web, 20.4.20.2685 Windows. However, when I click to "view" this fax I get the following error: "Invalid or corrupted PDF files" When I click "More Information" for this error it states "PDF.js v1.6.264 (build: 47a1c77) Message: Invalid PDF structure". Same problem in RingCenteral Phone App. Can only see 1 of the 2 faxes I scheduled to send at later time with no information about the date and time it is supposed to be sent. When I try to view the fax, I get the same error c

My boss and I both use the RingCentral app to communicate. Normally, to start a video call with me, from within the Messages tab he simply clicks the 'Start Video Call' video icon beside my name. As of yesterday, when he does this, he gets the message "The meeting is over. You cannot join now" and the video call ends itself. I can see him calling me in our messages but cannot answer. This problem does not happen when I am the one calling him.

Very frustrated.... Can someone please explain to be about recurring meetings in new RC Video?In old RC Meetings, there were clear directions: ""When - Select the date, time and duration of your Meeting (local, device time zone).Recurring meeting - Tick box if you would like a recurring meeting (i.e. the meeting ID will be persistent for the recurring meetings)."In new RC Video, there is no "tick box" for recurring meetings. What are we supposed to do?Say, for example, we have a committee meeting that does a video conference once a week on Wednesdays at 10:30 a.m. We want to have one video conference ID that all members have and can use to join this standing meeting. We do not want to make a new meeting ID each week. We do not want to "use up" any one person's personal meeting ID for this group meeting.Where are the clear instructions on how to create an ID that will remain active week to week? Do we need to take special steps? Will a meeting crea

Already tried reinstalling the (desktop) app. Camera works with Microsoft Teams without issue.

Is anyone having issues where Ring Central meetings established through the Gmail Calendar Extension are not populating with the correct time in the Ring Central Meetings desktop application?

I'm building a custom answering rule for a call queue used by one of our departments. This is a holiday schedule, actually.Question is about the called number condition. Can I leave that blank, and then all calls hitting the queue will be handled per the rest of the custom rule?

5+ API calls per each used endpoint (20+ in total) - I have a single endpoint and over the last 30 days I have 63 successful callsExercise all requested permissions - We only have SMS permission and I've sent a bunch of them to my phone and I have received themI am curious as to why these tasks are not checked off my list and why I am not yet allowed to submit for graduation. Is there some undocumented thing I have to do to tick those two off?

When I schedule a meeting with "Meeting Info" option and copy the info and paste it into an email, the meeting date and time is not included in that information and it is not added to the list of scheduled meetings. Which apparently has been an issue for over a year, according to other posts.

I would like to change the routing of calls from specific contacts to specific extensions. For example. we have two offices with distinct local numbers. I would like for any call from Mike Smith to go to extension 98 regardless of the number he called. Is this possible?

Starting this morning, we are experiencing an issue with Ring central meeting. It allows us to start it, but after a few seconds of loading, it automatically closes and says 'This meeting is over. You cannot join now'. All of my coworkers are having the same issue right now. Is this a system-wide issue?

I keep trying to log into the highvolumesms.com site and it tell me I need to disable pop-ups. They are. I've also tried using three different browsers and the site doesn't allow me to log in on any of them. Is this an issue that just arose? I was logged in yesterday.

I am looking for the ability to assign my Incoming/Outgoing SMS and received voicemails into tasks or projects. The RingCentral APP doesn't seem to have the ability to move SMS or voicemails to Tasks. I don't want to delete all my SMS or voicemails as they are helpful for project lifetime and history. But weeding through the listing is difficult and time consuming when looking for reference or follow-ups. Need to either export everything into something new, link to something or find it in the app. Thanks.

Is there a full list of all the different versions that Ring Central offers?We are looking for the one with the most features.Our current version has a limit of max 15 wait time on queue, which obviously does not work when you have X callers calling in at the same time.I somewhat recall seeing that there is a version of Ring Central that is a full blown call center application which would allow longer queue wait times.Looking for some guidance.Thank youFelix