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Hello!This may be a far fetched question, but I was wondering if anyone was familiar with connecting their RingCentral api data with PowerBI? I am currently in process of trying to build a custom connector in PowerBI that uses M language code. My org uses mandatory SSO and I am making sure the grant_type is "authorization_code", but unfortunately I receive an invalid grant type error.Would anyone happen to have any knowledge or experience connecting data to PowerBI or maybe even SSIS?

Within the RingCentral University "Admin (MVP Advanced)" training course, there are two videos titled "Dedicated Call Parking" and "Setting Up Park Location Groups" respectively. As near as I can figure, these videos cover the same information. Is this intentional? If not, would you consider removing one of them?(It's also possible that I'm missing an important distinction between the videos.)

I have just downloaded the RingCentral app for my job on my iOS device. Unfortunately it seems the app does not work with an iPhone 12 Pro Max. I can log in, until I need to put in the security code then I get an error message that says, can't recognize the device. I would love to see the app be updated so I can use it for my job or a place to see that my phone is not supported.InkedRingcentral-error-screenshot-censored.jpg

I need to be able to mass text one message to a list of 50 phone numbers....copy the numbers, paste in a text and send. Frustrating that this is not possible please if you could add this feature it would be a HUGE time saver....typing 50 phone numbers is no bueno!

Hi, I tried to understand how can I remove continue as button, I don't want to get user the option to login with the same user after logout.Is there any reference where the whole list of ui_options (one of Form Data Parameters inGET /restapi/oauth/authorize) is listed with descriptions? What ui_option I can use for these needs?Also, one more question about ui_options:I found the option hide_concent which remove last page in logging pop up about confirm auth content.but is there an option to show it first time user login and not show on next logins?

Hello,We are trying to fetch the profile image that our user has in the app using the readUserProfileImage API request. However, the api doesn't return the image.If we upload an image through the createUserProfileImage API request we can then fetch the upload image but it is not the image we have set in the app.

Hello,I can't find a way to invite / schedule an audio only conference call from within the new RingCentral Desktop App.I CAN do it on the iOS RingCentral app though.Does this feature exist and if not, when will it exist?Thank you.Michael

Hoping to get some advice on enabling hotkeys for the pop-out MAX phone system. I have found the article in the helpdesk that describes what hotkeys can be used... But there is no option in my settings to do this. Any help would be greatly appreciated!

I have uses on the RingCentral application and they keep getting logged out. It is random. How do I fix it. They are also logged in to the RingCentral Salesforce application.

Using JWT to request an access token as explained at https://developers.ringcentral.com/guide/authentication/jwt-flow#technical-discussion does not work. I created an application in Sandbox with "Read Accounts" permissions and a JWT for "all apps belonging to my organization" and followed the instructions in the documentation above. When I POST to https://platform.devtest.ringcentral.com/restapi/oauth/token as shown in the example, I get 400 invalid request and errorCode OAU-250 "Unsupported grant type". I have tried it with both Postman and curl and get the same error. I have properly base64-encoded the Client ID and Secret with a ":" between them (I've done this with other APIs on other platforms and know the routine). I added the Content-Type as shown in the exampl

We're having a problem where iPhone and Android apps cannot answer calls. Our three users are part of the same call queue and incoming calls to our main # go to that queue. Our desk phones and desk apps ring and allow us to answer. On the Android app the call appears but I can't press the green answer button, it just vanishes and on the next ring appears and vanishes. One person with an iPhone says the same thing happens to them, another says they don't get a notification that a call is coming in.We called support and L2 support reset our connections and incoming calls worked on our cell phone apps, but the problem has returned.We've tried logging out on our cell phones and logging back in, still no dice. And we can answer these calls on our desk and Windows app phones.Any ideas?

Hello,I am trying to run the QOS test (https://www.ringcentral.com/support/qos.html) and it just loads a page with a small bar across the screen, but does nothing even after waiting several minutes. It just keeps redownloading the installer, which I have already ran. I have checked and the necessary services are running, but when I go to the page to check it says it can't talk to the service. Tried running on Mac, Linux, and Windows, but all have the same issue. I have checked to make sure the two services are actually running in Task Manager/Activity Monitor and they are there, but it still won't talk. Is there something I am missing?

I have ended up with 2 subscriptions sending me webhook events. I don't know how to delete the old one.The scenario:User A ran the OAuth flow. My app is using that user for authentication. The app created a webhook subscription to /telephony/session events for some extensions. Something happened to my refresh token. So User B logs into my app and runs the OAuth flow. So now my app is using an access token for User B. The app checks the subscriptions to make sure they are up to date. The app sees no subscriptions for User B so it creates a new subscription. At the same time the subscription from User A is still sending webhook events. Now my app is receiving duplicate events. How do I delete the subscription for User A?

I'm trying to set the Yealink T46G phone to RC, we enter all the data manually, but it won't pass the registration. Does anyone know what the problem is?

I am developing SMS Application using RingCental API.I've been using the sandbox account so far without any problems.But, I suddenly found the message below today."The selected sandbox account doesn’t support SMS feature. Contact Customer Support if needed!"My sandbox account: +14242994816#101

I have a user in favorites chats which I can't find by id in internal contacts https://developers.ringcentral.com/api-reference/Internal-Contacts/listDirectoryEntries and in external contacts https://developers.ringcentral.com/api-reference/External-Contacts/listContactsOnly way I can find information about this user is using https://developers.ringcentral.com/api-reference/Profile/readGlipPerson , but there is no phoneNumbers.In ACOapp I can see phoneNumbers of the user.So the question is how can I get phoneNumbers of such users using API?

Hi!When I make new subscription via Rest API it creating without Webhook Subscription permission in Sandbox environment.But in Production it throw error and require Webhook Subscription permission:

We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the phone and make themselves unavailable to take calls.

Hi!According to this page (https://developers.ringcentral.com/api-reference/Call-Recordings/listCallRecordingData) API allow to download .wav files. But I can't find any settings or query parameters to specify that I want to receive .wav files, not mp3.I found this old topic, but looks like it solution is deprecated:https://support.ringcentral.com/article/Convert-RingCentral-On-demand-Call-Recording-Waveform-File-Format.htmlCan anyone help with it please?

All of a sudden today we have not been able to send outgoing faxes because RC is marking them as spam. We typically send faxes to the same numbers over and over. We have faxed this particular number at least 2-3 times per week for years. Any idea why it's now being rejected? Can we override the system to mark it as safe to send?

I uploaded a company greeting we recorded; however, we realized there was a slight change needed. When I try to upload the new greeting there is no option available for me to do it. PLEASE HELP!!

Hello ExpertsIs there a basic working .Net sample on how to let a client authorize our app so we can get the access token and move forward from there?We are able to get the token via password auth.https://developers.ringcentral.com/guide/authentication/jwt-flow does not have sample payload necessary.Your help is much appreciated.

Is there a way to broadcast a voicemail to all of our users? This was a feature on the Av@ya system. We used it for mass notification of weather related office closures, etc. Users could listen to the voicemail or just read the transcribed version in their email.I know a third-party app can do this. I want to know if we can do this without an add-on.Thanks!

Are Mobile users charged for creating RingCentral meetings? How long are Mobile user meetings? Are they limited to 40 minutes for the meetings they create?

The "Access Request" screen is a screen where user confirm/"Authorize" that an application can access certain user information. Currently, this screen appears after any time where user provides credentials or even when user continue as already logged-in user. We would like to present this screen only one time. Is there an option to present the "Access Request" screen until user "Authorize" the screen and then no longer present the "Access Request" screen?