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Our dial-by-name directory Search Criteria is by last name, and an employee was recently married. Consequently, many callers search by her previous name and are unable to reach her. Can we assign her a second dial-by-name entry for her previous name?

Does amoCRM integrate with RingCentral?Any idea?We are exploring the options

How to get call recording by sms text

I am trying with java sdk and want to send fax.No example are there.. can someone help with sample

Is group message feature available in Rc chrome plugin?We want group text message feature in Chrome plugin extension

Hi,We have a bot App and we want to know the user-id or email-id of the the user who installed the bot. Is there any way to get this information ?Thanks & Regards,Raja

I am on a group text with 21 business colleagues. When I try to reply to the text, I get an error message on the RingCentral app that says "Cannot send message - exceeded maximum number of recipients for a Group MMS." One of the RC support team members said that I could use an addon app to prevent this issue, but he never sent me the info. Any assistance would be appreciate especially since it seems pretty silly that I can't reply to a simple group text through the RC app. Thank you.

I see others have asked this, but I haven't seen a response that works for me.I am trying to get all call log data for a specific extension in C#. I am using the code below.This return 3 records for 9/20/2021, however, the web portal shows 16 records for 9/20 on this date.Also, I noticed the api is returning one marked VOIP that does NOT show up from the web portal?Is this a problem with the account I am using for the API? Happy to send a code sample.var pageNum = 1 ReadCompanyCallLogParameters readCompanyCallLogParameters = new ReadCompanyCallLogParameters { extensionNumber = "3020", dateFrom = "2021-09-19T00:00:00.000Z", dateTo = "2021-09-22T00:00:00.000Z", page = pageNum, perPage = 1000, }; r = await rc.Restapi().Account(accountId).CallLog().List(readCompanyCallLogParamet

Would it be possible to disable the "active speaker highlight" function during a multi-participant meeting? I'm speaking of the blue glowing border & slight zoom that occurs whenever RCV detects a person speaking. The feedback I'm getting from my staff is that this is extremely distracting, and they'd prefer it to not exist at all. Thanks!

I'm subscribed to /restapi/v1.0/account/~/telephony/sessions and although it sends me outbound notifications it never fires on Inbound ones -> I have verified this by logging calls to the webhook page.It successfully rings the App so the extension I'm calling is definitely online, but the even is never delivered.

We are on a process to create a small web application which will call ringcentral api behind the ui. We want to set the user presence status from the app.Which api shall I call to set the presence status of a user?

I am struggling to meet graduation requirements while trying to get an app for ringcentral embeddedAPP Client ID: op5v-1TQQHi0CYQ2IK2Y0AI followed the https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/config-client-id-and-secret.md#graduation-for-your-ringcentral-app steps but they seem out of date. As it took quite a bit of poking to get some additional items like recordings.I will note that the graduations requirements page is taking 3-5 hours to update that makes this workflow very very challenging.

Want to retrieve all the assigned role of a user and display in our web app and change it from there.Which api should we call behind?

Hi,I'm trying to apply for graduation but I'm having troubles with three endpoints:- telephony/sessions- extention/call-log- telephony/sessions/parties/rejectI have three calls to telephony/sessions/parties/reject and telephony/sessions but not sure which action is triggering those two.And seems like I have more than 5 hits to extention/call-log but for some reaons is still marked as not done:Can someone help? I will really appreciate it!Thanks upfront!

Need remote Access during Screen sharing in RingCentral Video

Some staff are not listening to voice mail messages, as a Super Admin, can I download or listen to the messages?When I try to, I need the User password to do so.

If there are multiple extensions apart from main line, how to configure all the extensions so that those can make outbound calls outside RC numbers and extensions?

I want to stop email notification everytime I receive an email.

When changing the voicemail PIN it is not working on our deskphones (Polycom VVX 450). Maybe there is a delay but its been about 15 minutes and another user and I still cannot check voicemail from the desk phone.We can view the voicemail from the app or web, but some users prefer to use the deskphone.

With RingCentral apis which api can be called for modifying existing greetings with a custom greetings?

After migrating from glip to ringcentrial it is not possible to create inline code snippet using/code {your code snippet here}How can I do it inline (not using an icon)

USNAHow can we group messages from the same sender in the new RC app? Currently they display on a new line with the same name.RC Classic performed this but when testing in new app then the messages are not combined20.2450

There are many holidays that occur on the same day each year yet we need to rebuild them each year changing only the year.Is there a way to have recurring holidays in the holiday custom rule?December 25th for Christmas as an example. Better yet the ability to set something like the 4th Thursday of November for US Thanksgiving but at least be able to set a date without the year and/or set it as recurring.I know my examples are US based but I'm sure everyone could benefit from such a feature.While I'm at it, how about the ability to import a holiday schedule?Additionally, how about the ability to copy/paste/reuse the holiday schedule across multiple sites in RC? Right now I have click through all five sites to set up the holiday schedules for each one and they are all exactly the same. It seems like a cumbersome way to get what should be a relatively easy task accomplished.Recurring holidaysBy recurring dateBy recurring day of the monthSchedule importFor use in holidays/meetings/

We need to set pin number for voice mail? Are there any expiration for these pins we set? Where these expiration dates can be set?

When using the calendar migration tool, my understanding is that this will update links the tool finds in the RCV users calendar. Does the RCV user then need to update the invite so the recipient will get the updated link? If an invite was already sent prior to running the tool and switching to RCV is the recipients link automatically updated? The internal steps are pretty straight forward. I'm wondering how this works for those who have already been invited with a RCM link. Thanks,