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In the desktop "Phone App" (not the RC App) there is a setting to connect to Outlook contacts and it includes all/any Contacts subfolders of Contacts. This setting will enable displaying Contact names instead of phone numbers in the sms messages (instead of their phone number) and also enables us contacting them by name easier within the RC App. Now that we are trying to move fully to only the RC App on mobile and all other devices including Windows desktops, all our Contacts are in a Microsoft account - so we use the Connect to Microsoft setting in the RC app, BUT it is NOT displaying contact names in any of our Microsoft Contacts subfolders - we manage several subfolders of contacts to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. Only the contacts in the root/default Contacts folder is being connected by the RC Contacts Connect function. We have had to reinstall the old RC Phone App

Here is the issue with "ask first" not working all the time:Agent 1 answers call from call queueAgent 1 then searches for Agent 2, clicks on Agent 2 name, then clicks on "ask first" to warm transfer the call that came into the queue.The system then calls Agent 2, Agent 2 picks up the phone but cannot hear Agent 1. In turn Agent 1 doesn't hear Agent 2 and cannot "ask first" to transfer the call. There's just "dead air" on both ends.When "ask first" doesn't work, the greeting and hold music is "cut" when Agent 1 clicks on "ask first" and there is no hold music when calling Agent 2. This is the "tell" to Agent 1 that "ask first" is going to fail.Is this a known issue with "ask first" not working all the time? Is there a fix?Version: 21.2.15.482 Web, 21.2.10.949 WindowsDate: 2021-04-28 08:50:06

I am not able to set production app password as it says N/A.

Looking for an API to control the RC Desktop App to authenticate, sign out, join scheduled video meetings and in call controls (audio & camera mute state, sharing, etc.)

Recently we changed our Message Retention policy from "Keep all messages" to retain only the last 90 days. The process to purge messages runs nightly according to RC documentation. However, any messages created before the date of the policy change do not get removed. I've opened a ticket with RC and the response is that only messages created AFTER the date of the policy change will be affected. In addition, I've been told by RC that they do not have a way to delete old messages but there "MAY" be a way for a site superadmin to delete messages. I'm interested in removing messages older than 90 days and then let the message retention policy do the work going forward. Does anyone know how to delete old messages?

Is there better way to run/save a call log report? csv files, screenshots, etc. are not the most suitable reports when needed for legal reasons (submissions to the courts) is there a 3rd party software that would create a PDF file, with the RingCentral Logo? maybe even our company logo?

Just to preface, I have a user I'm trying to edit since they have 2 lines and phones attached to them. I need to remove one, though I'm not getting the option to do so. Is there anything that can be done to remove a phone from the user? Or will this be a situation where the user has to be removed and a few things moved around to get everything to work how I need it to? Edit: Follow up question, would moving the line to a new user being created be feasible or would that just cause the same issue I'm running into currently?

We have an agent that when an call comes in from the outside and not part of the max agent contact center it causes the Max Agent to crash. Happens several times a day. Not sure how to debug this. It does not happen for all agents and there is nothing obviously incorrect with the setup for the agent. Appreciate any insight.

I have the RingCentral Desktop app connected to my Microsoft account, but not all of the contacts seem to be syncing. In my contacts in MSFT, I have a sub-folder, and none of those are pulling into RingCentral. Any ideas?

Hello, Can we restrict Sign-In of users to specific tenant / domain only? I.e. users that try to use different domain than the one used for their enterprise will not be able to sign-in to ACO. For example, in Microsoft there is an option to restrict login of the users to specific Tenant/domain using https://login.microsoftonline.com/ || . Users who try to use email address with different domain than allowed will fail to login. Thanks.

Simple Question about SMS and MFA/2FA - With a RingCentral MVP, Premium Account is it possible to use a single extension to send 2FA/MFA authentication codes via the API for a web assembly application? 8 numeric characters. Thanks,

Hi, There is a permission issue in my Sandbox app. ![3321-screen-shot-2022-04-29-at-54627-pm.png][1] I am calling 2 events in my subsciption "/restapi/v1.0/account/~/presence", "/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true" I have created subscription multiple times. and called subscribe, get and delete a subscription multiple times but no luck. ![3322-screen-shot-2022-04-29-at-54621-pm.png][2] My client id is apKHQXm2TiKK4azgzwKZ-Q Am i doing anything wrong? [1]: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/3321_screen-shot-2022-04-29-at-54627-pm.png [2]: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/3322_screen-shot-2022-04-29-at-54621-pm.png

Does anyone know when the custom fax cover sheet will be available in the desktop app?

If UI has three diff lists (outgoing, missed, and incoming), then getting incoming and outgoing lists with pagination is easy as those two filters are out of the box (direction filer) but not possible to paginate just missed call records. Is there any filter to ask only missed call records with pagination? Sure we can ask for incoming records only and filter missed on the client-side but in that case, if a specific page does not have any data, then we have to keep asking next page automatically until we get the data which is not good for the server in term of load. Ref: https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog

Hey All... We are looking for a Notification type that will inform us of:Newly purchased phoneNumber(s) arrive in our Inventory (unassigned), available for assignment.phoneNumber(s) are released back to RingCentral/Carrier.A phoneNumber is unassigned from an ExtensionID and returns to Inventory (unassigned)Assume eithera) The ExtensionID was deleted (phoneNumber returned to Inventory) or,b) The phoneNumber was simply removed/unassigned from the ExtensionID.We subscribe to ~/restapi/v1.0/account/~/extension,

Is there any way to delete a selected call log by callRecordId? Ref API : https://developers.ringcentral.com/api-reference/Call-Log/deleteUserCallLog Getting detail has a way to ask for a specific log by callRecordId but delete does not have that parameter.

When trying to add an admin to my account the add button is greyed out. i can only select cancel. just setup ringcentral for faxing with this plan. RingCentral Fax1500 I can add guests by invite but not an admin

New to Ring Central. We get a lot of calls that when we answer no one is on the other end. Is it possible that spam caller computers don't work well with VOIP and disconnect before annoying us or are we missing legitimate calls??

When I try to ping the URL using httprequest Iam hitting with errorbelow is the URL:"https://platform.devtest.ringcentral.com/restapi/oauth/token?grant_type=password&username=180244XXXXX&password=VeXXXXXX&extension=101"Method : POSTHeader Key:"Authorization" : "Basic OC1qb09WRThUdktQbHppNHdVbjJfdzpHT1ozWE5nblJ1MlhxZUV4dnphUXp3NkwycFFwVGhSWEdPYmwwd2poVkF2dw==""Content-Type" : "application/x-www-form-urlencoded;charset=UTF-8"Error :400 Bad Request{"error" : "invalid_grant","errors" : [ {"errorCode" : "OAU-140","message" : "Invalid resource owner credentials"} ],"error_description" : "Invalid resource owner credentials"}When I try give all

Been using RC Phone on Win 10 for a while with my Jabra headset, it worked great. So I decided to switch to the bigger RC app to get familiar with it before we end up switching our entire organization. But there's a problem...I have no audio on OUTBOUND calls. If somebody calls me, it works great. If I call out, even internal numbers and queues, there is no audio at all. The headset still works perfectly for Teams calls and meetings through Windows, but not outgoing calls with the RC Desktop App.

This web page says it is supported. RingCentral Online Account | Supported BrowsersI can't find any info on how to do it. I do it with Chrome but want to use EDGE

We have an automation for our IT tickets, when an agent hangs up with a caller it creates a ticket and then links to RingCentral's call recording for the call to listen to later. What we would like to do is dump the recording as an attachment to that ticket/email, this would allow us to keep recordings longer. How am I able to do that? We looked through "Get Call Recordings Data" (https://developers.ringcentral.com/api-reference/Call-Recordings/listCallRecordingData) but are not sure how to take that data in Python and save it as a MP3/WAV file. We have tried taking r.text() and exporting the bytes to a WAV file, but then it returns that r.text() is does not contain only byes(which it doesn't). We have tried loading r.text() into pydub as well, but it does not read it either. Is this not possible with Python?

Is there a way to have a call ring the receptionist and then be sent to an IVR menu if no-one answers?

We would like to use the Ring Central Desktop app to one-click fax or text non-Ring Central numbers. It's not reasonable to ask all the doctors' offices we fax, and doctors we text, to provide an email address and ask them to take time to download and setup a Ring Central app. They just won't do it. It seems reasonable that if I can type in a random phone number to send a text, that I would be able to save that number in a list of contacts. Maybe there is a way to access our "personal" contacts from ringcentral.com? We use the Standard plan. Thank you.

I bought a CISCO CP 8861 phone from an online retailer since it was on the list of phones supported by RingCentral. I tried to auto provision and it failed. I then tried to reach the phone using its ip address in a browser so that I could manually provision. I kept getting a message that the connection was refused. I could ping the phone but not get it in a browser. I spent an hour with Ring Central tech support and got no where. Then it was another hour with CISCO to learn that I needed the support contract number held by the Amazon seller. I called him and found out the answer to the problem, which I am posting here so other users don't waste 3 hours. When you buy a CISCO phone from Ring Central it is a 3PCC model and will work. When buying from others, unless your get the 3PCC model, the phone will never work on RingCentral. Why? CISCO originally built its phones for CISCO phone systems. The normal phones, no matter what model number, such as CP-8861 or what e