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My Windows administrator is having some challenges deploying the RC app via .exe. Deploying the .msi file is certainly easier and more reliable, but we'd like our end-users to at least be prompted to update when an update is available. Are there any additional options for deploying the RC UC app with auto-update? Thanks.

We have a need to disable auto-update of the RingCentral App (newest version). It appears to auto-update and our desire would be to push those updates out intentionally and in a controlled way for multiple reasons. This would be for the Windows desktop version.I can't find any articles related to this latest version. Hoping someone has tackled this.

Hi Gentlemen,This URI of Sandbox env not working, anyone knows if it's down or how we should report this issue?https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension-bulk-update+ ... terequest = Invoke-RestMethod -Method POST -Uri $uri -body $RC_body2 ...+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebException + FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommandInvoke-RestMethod : { "errorCode" : "CMN-201", "message" : "Service Temporary Unavailable", "errors" : [ {

We need to have one of our lines work like a landline so an alarm can use to call out. What hardware do we need or is available that has a port on it for a regular phone? Thanks.

I ported a number from Google Voice to RC today, and am in the process of provisioning my phone. I'm a little lost when navigating the menus because I can't find an advanced settings list. There's a device admin and unlock admin settings menus, but I am unable to access them due to an invalid password. I did do a reboot and cancellation to reset the password to 456. That password worked when I rebooted it, but I can't use it to access some menus. I've tried modes IPV4 and 123. I did change the addressing type from static to DHCP.

Can you tell me how I can remove my extension from receiving "all" incoming calls and only receiving calls "directly" to my extension? I work in an office with 20 others and somehow my extensions receives all incoming calls. Thanks.

Hi Team, within the phone app, there is a section for text messages, I believe that it's in use in some countries but not in Australia. Any plans to implement here in AUS??THANKS SO MUCH

A user mentioned that she'd received several calls from another user, and when she reached out to him, he said he had not called her. My first thought was that he had fat-fingered and hung up right away after realizing he'd called her by mistake. I sent her the call logs from analytics, and she pointed out that there were two 10 minute calls with a status of Missed, which is weird. He confirmed that while she is one of the only people he calls (he's fairly new) that he did not call her on those occasions.(He does have the RC app on his smartphone, and it occurred to me that his kid could have accidentally called her, or that he is somehow butt-dialing her. The 10 minute Missed calls (with no voicemails left) don't make any sense, though.I'd appreciate any insight...

Hi All -Is there a report that will show me the option the caller selected within our IVR menu?Thank YouAnthony

I am new to RingCentral and using the JWT auth method. I have followed the instructions in your developer guide (https://developers.ringcentral.com/guide/authentication/jwt-flow) regarding JWT authentication. I am trying to get an access token but am getting the error:Expected HTTP Error: Refresh token has expiredHere is my codeScreen Shot 2022-04-24 at 4.51.48 PM.pngMy client id - RQzC-BTETXqUOVyl_sUHsw'Please help me. I don't know what I am doing wrong.

I have a ticket open already but wondering if this is isolated to our organization. Emails going out via @rcfax.com appear to not be processed by RingCentral. Looking through the logs on our email servers I show the emails being received by RingCentral's SMTP server and getting back a 250 2.0.0 Ok: queued as XXXXXXXX. Faxes sent via the app is working but is not an acceptable solution for us as all faxes must be archived.

Hi!I use telephony session events to collecting data about calls.I noticed that there are two different ways as going call transfer from RingCentral App and Deskphone (Polycom VVX 350 for example).In next two cases I calling from customer's phone number to Main phone number and enter extension number, then I accept this call o and transfer it to another extension.First case:When I call to Extension and pick up call from App, then transfer it to another extension, in telephony session notifications I see that new call started from caller to second extension, then 1st call is over. When 2nd call is over I see notification that inbound call from customer's number to 2nd extension is over.Second

We have an organization with two separate entities on location. The secondary entity has a direct line and is forwarded to it's director. But the director also fields calls for the primary entity and needs a way to differentiate the incoming calls. Any ideas?

I am using custom integration between Salesforce and RingCentral and need to have different phone number for each user for sending sms. Got an error : Phone Number doesn`t belong to extention

Is there a way to add additional phone numbers/extensions to my RC user so I can send text messages from the app on behalf of another person within our user group?

We have a fax-only account, with up to 25 users able to send faxes via email. We hired a new person today, and when I went to add them to the list through 'outbound fax settings', the list of email addresses isn't there. How can I add new users? Also, possibly related, it seems that outgoing email faxes aren't going. Two of us tried. Nothing showed up in outbox or sent, no confirmations were received. It was working last week. Any ideas?

I want to allow for creator only, to edit the task details: title, team, assignee, due date/time, e.t.c.Or, how to disable the Edit task for everyone but creator ?Thank You.

We have some users who are not showing up in the company directory in the App or Mobile App. I tried following https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html but the options to Include in Company Directory are not on my admin portal.Is there anything I am missing?

Getting the below error when sending SMS: com.ringcentral.RestException: HTTP Response ============= status code: 403 Server: nginx Date: Thu, 14 Apr 2022 20:09:34 GMT Content-Type: application/json;charset=utf-8 Content-Length: 175 Connection: keep-alive RCRequestId: cd7122ca-bc2e-11ec-966a-0050568cbe06 RoutingKey: SJC01P18PAS08 Content-Language: en-US X-Rate-Limit-Group: sms X-Rate-Limit-Limit: 60 X-Rate-Limit-Remaining: 59 X-Rate-Limit-Window: 60 { "errorCode" : "MSG-386", "message" : "The destination is disabled.", "errors" : [ { "errorCode" : "MSG-386", "message" : "The destination is disabled." } ] } HTTP Request ============ HTTP POST https://platform.ringcentral.com/restapi/v1.0/accou

I've create a subscription webhook for event filter = '/restapi/v1.0/glip/tasks', but didn't get eny events on create/delete/update a task. Why ?

I'm building a SIP integration that controls calls. I would like to use one extension to control a lot of calls. I would like to have 10, 20, 30 or possibly 100 calls active on a single extension using my SIP integration.Is it possible to allow a single extension to have more lines? I'd be willing to pay extra for that extension.

How to authenticate the app with a super admin user in order to receive voicemail event notification for other users than oneself(Webhook Subscription)?

We have a small work from home call queue group (4 members). All members are using the RC phone app on their PC. All members logged in and show available in service web and in Live Reports. Inbound delivery is set to Rotating. Calls are sitting in queue but members phones are not ringing. Call shows as a missed call in members call log even though it was never delivered to their softphone.Anyone have thoughts :)

Fraud occurred on one of our phone extensions. Tried to communicate with the Fraud department for two days in order to remedy the situation with the phone extension and to ensure that fraud does not occur in the future. Opened a ticket in the portal and it was closed without resolution and have sent multiple emails to the fraud department as well as waiting on hold for hours only to be told that the rep that is assigned is unavailable. Can someone please help?

I am looking to be able to leverage the ringcentral app to make paging easier. I would like to be at to type out a page message and then use text to speak to read it over the speakers. For example, type "@ #### (paging group number) Tina you have a call on Park 1" I am not sure if this is even feasible or where to start with developing it.