Phone

New User, New account, Not yet set up.  What new # should I assign my cell phone I just bought?  Do I use “my calls #,” “Company calls #,” or another number I choose? 

I hope I can explain this in a way that makes sense:We have a user who manages and makes calls for multiple offices. Is there a way to grant this 1 user access to several other phone numbers/accounts so that if someone in Office A is out, their calls automatically ring thru to our User and they can manage them? And if 5 people are out in 5 different offices, can their calls all can also be answered by our User?We can’t create call queues for all of this and we know we can add users to accounts, but I am not sure how the call routing is handled in that situation.These may be in cases where it’s only for an hour or multiple days, so to go in and set up forwarding each time, and to do this for multiple people would be too much to manage for one person (me).

We use Yealink T43U phones in our environment. When they provision through RingCentral the upper three buttons display the users name, and I’d like them to display the user's extension number. RingCentral can apply a custom config to the phones through professional services, but I’d need to do this everytime I added a new phone. Is there another way to accomplish this ?  Without changing the users name to ext in profile. 

We are about to switch computers where our phones are connected. Our goal is to transfer the information to a different computer so our landline will work again (every time we shut off our desktop the landline shuts off and we have no dial tone). The calls are being forwarded to another cellphone so we can still accept calls but we can no longer call out on our landline (231-767-1181). Please advise us how to transfer to another computer so our landline turns back on. We have already downloaded the software onto another computer and logged into the portal on the software, but it did not help the issue. As soon as we shut down the old desktop the landline went down again. Thank you for your time and please call me on my personal cellphone so we can leave our dispatch line open.  Shane Bower1st Class Towing

How do I send a fax from my desktop

It's very very tacky and annoying RC still insists on uploading it's horrendous logo to our phones that we own. I've been a customer for a few years, this was promised to be fixed, I've seen that the professional services group can initiate this with my account manager, who honestly doesn't seem to care about me asking about this issue or telling me what can't be done..It's one section of a provisioning file. I could easily override it, but I don't feel the need to have to add fancy tricks for something that should be enabled by default. Manual provisioning makes the phones utterly useless, especially since these are cisco 525g2....The service works flawlessly or I'd be changing but this really urks me we are forced to advertise for your service when we are already paying a good amount of money and we own the devices.

I’m receiving this message recently.  It is new as prior to a few days ago I could send pictures.Pixel 9, Android version 15, RingCentral App version 25.2.35.450029 I attempt to send any picture, either from gallery or taken directly through the app this message is displayed.  This is a new issue and I’m trying to figure out if this is a setting that changed or if there is some new restrictions I’m unaware of.

We ony use it for internal company communication, but got registered anyway and were able to send SMS until July 9th.  Since then we have the block that states we can’t send, only receive.  All efforts to get it resolved have been met with silence, meaning that RC says it is in the hands of TCR and there is no way to get any update. However, we do not know the reason it stopped, what to do, or if there is something we have to submit to them to get it resolved. Our tech people say that they cannot get anywhere, so I thought of trying this forum to find avenues that could help. Right now company wide texting is shut down, which is a significant problem.

Not sure what happened, but my last post was removed. Same question. Is there a guide on how to offboard RC from routing our calls through their system. The onboard is pretty much automated, so not entirely sure what was done by RC to our env. We are trying to exempt some users from having to use RC and just use teams calling and sms instead, and eventually looking at canceling service and moving back to teams calling - a much more attractive option given the pricing and pay-as-you-go billing. As ofr reasons why, the sms setup was like trying to squeeze water from a stone to get RC support to assist with. This was the defining feature that made us migrate to RC in the first place, and we are more than a year into it, and finally got the TCR stuff approved. The whole experience has very much soured the relationship. Is there a guide on the changes that were made inside a tenant, and how to reverse, or at least, exempt some users? 

Looking into replacing RC and moving back to Teams calling. I won’t go into details as to why, but we haven’t been super satisfied with the product and support. Now that MS offers pay-as-you-go SMS, it’s become a much better option for us. There doesn’t seem to be any information or KBs on how to properly offboard Ringcentrals integration for direct calling within teams. I would love some information pertaining to this. 

We just switched to RingCentral and are trying to utilize the intercom system with the Yealink T48s and Expansion docks. We have gotten the intercom to work by pressing Intercom on the Yealink T48 then entering the Extension Number we wish to use. However when we add someone to the expansion hotkey and setting it up with Intercom to a specific user it just rings the user.How do we get this to work on the Yealink T48s with Expansions?

Unable to make/receive calls on a specific computer in both RC desktop app and browser. The dial button is greyed out with a message saying there is something wrong with RingCentral service. But when I sign in on another computer, everything works fine. Please assist.

When checked the RingCentral Analytics can see the Client to server Ip starting with 205.xx.xx.xx but in the RingCentral article stating advertised IP supernets 205 ip is not in the list. So wanted to understand the exact RC call Routing. IF anyone can help then that would be great.

Hello Everybody!I tried to make a call on my computer, and I received an error advising that there was a problem and I needed to try again later. 

TCR Registration problem (rejected too many times).I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign C5S6IMG. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)"Any advice how to resolve the pr

We have hundreds of phones and users and are in a transition to go with RC from our old on prem Mitel equipment.. Our front desks currently use a generic user for their extension i.e. Admit 1, 2 ,3 etc. occasionally someone is out sick and a floating personnel is put in their place and currently has no issue being on the generic account using “front desk 1”’s extension and mitel app.going forward we need to phase out the generic account for accountability reasons. is there a RC feature or set up that allows a temp person to sit down at a shared desk and use the “front desk 1” extension but with their own personal account log in on a connected app so we can keep track of who is doing what? (beyond manually swapping user extensions every time they move someone around to cover). the important factor is the extension number stays the same since it’s in a directory.

I have 4 x accounts all linked. In the RingCentral Desktop app under contacts the user sees all users as contacts from all 4 accounts. Is there any way to restrict it to just see the users from the account that the user belongs to?

On the poly phones I set every phone to have shortcuts to all of our other locations. Each phone’s extension at a location is, say, 201#, and the extension that rings all the phones at that location is 201. On another page of the presence I have user extensions for the other locations, ex. 101, 102, 202, 301… These shortcuts used to work, but now none of them do, even the in-store ‘ring all phones’ extension. Now they all send you to hold music and then you’re timed out to voicemail. However, if you dial the store locations with a 0 at the end of them, ex. 1010, 1020, 2020, 3010… then it works. I could go back through all the phones and replace the user extensions with speed dials with the 1010…, but that would take forever, and they used to work. So I’m thinking there’s like one or two settings that got changed that I could change back to fix them all. Thank you!

The most recent updated of Ring Central removed the keypad button command that brought the keypad to the front of your window while the keypad is in a popout window. Now, the only way to get to the keypad is through the taskbar or your window switcher. The keypad area only provides a “reattach” command if in popout mode. The command button before this update was always available above the Phone command bar and made it easy to show and hide the keypad while in a popout window. Please work to add the command button back as it improved efficiency and workflow.

Anyone having issues with Mobile RC app dialing internal calls? I am getting no calls on mobile app but in PC, calls are coming. NB: external calls to RC is ringing in mobile App but internal calls doesn't ring on mobile app. tested on both Android and IOS. 

My incoming called ID information in the RingCentral Windows desktop app no longer pops-up starting about a month ago.I did not modify any settings that could have caused this issue.Disabling my Anti-Virus, Firewall, etc. did not resolve the problem.Missed calls do display in the Windows 10 notification area.The following settings are enabled:Display incoming call in the standalone windowsDisplay missed events in the taskbarDisplay incoming call in Notification enterAll assistance is appreciated!

I have a scenario where members of a call queue all have their numbers forwarded to an external number (cell phone).   I can call the members directly and the forward works correctly and the call goes to that members cell phone.However, if I call the number assigned to the call queue - the forwarding doesn’t seem to work - none of their cell phones receive the call.Is this a limitation with call queues?   Is there another way to make this work?Thanks in advance.

Dear RingCentral Support Team,

Hi, I have applied and after weeks of back and forth with ddetails, SMS registration was approved ...BUT still not able to text via app.  the app (when logged in under a different extension) says “register for text messaging. So I applied for all the associated numbers to be added and approved as well. and for days it just says “status in progress.”  ultimately what i want is a SHARED SMS inbox so that as customer text messages come in via the main line or if we send a text message from anyone’s extention, ANY of the employees logged into the app with their own extention can respond…..BUT i want responses to look like they are coming from the SAME MAIN LINE.please help.

We have been through the process of having the TCR approved for months now, the actual application is approved, but the our number wasn’t added, I have calling the support team and they say it is a glitch or a bug with their backend, We are not allowed to talk to the back end team, on Friday someone told me they created a new case and that they will rush it as we only have 1 number. They said it will take 12-48 hours, it has been 72 hours and when I called again today they said there isn’t an estimated time anymore, and that I should wait for a call from.This is so unprofessional, we have been facing so many issues with texting and now after the application has been approved we still can’t send or receive text messages, this is affecting our business, and we can’t reach the team that is fixing it or talk to a supervisor, we just talk to employees that gave us fake estimated time for the fixes and now they are saying there is no estimated time for our fix! has anyone faced a si