Phone

This is very specific, but we are unable to make calls out to the 657 area code.  At our end calls ring once and seem to drop.  Customers are seeing the call.  We can receive calls.  We have checked other area codes and have no issues with calling out.  Is this a RingCentral issue?

the dial button is gray and the error is- Sorry, something is wrong on our end, so calling is temporarily unavailable. Please try again later. been using wifi and lan connection but can't make outgoing calls. I can make calls using data connection on my mac and windows and can also make calls on mobile ios app using wifi. please help. Thanks!

Each time I go over 100,000 usage minutes in a new UNLIMITED fax account (have been advised to close & open accounts due to this issue before), the system automatically starts sending me emails saying "Important Service Notice - Calling Credit - ZERO Balance" and trying to charge my credit card.The support folks are kind enough to offer to reimburse these charges as they occur, but the problem is they keep charging more and more with each bunch of faxes (since it's already over 100,000 minutes) and doesn't stop, needing me to jump through hoops each time to call, explain, convince, and ward off irrelevant justification attempts by several staff for being billed (you must be faxing international, you must be faxing toll-free numbers, etc, which are all irrelevant) before finally I am told it will be reimbursed and won't happen again (but it does).It would be SO MUCH NICER if you could only please program your system to not get triggered to bill us to begin with

Hi,I have a Cisco 191 ATA box. Can't seem to find anyone at ring central who has even heard of these let alone help me configure it.Can anyone help me please? I have entered in the SIP information, left the Profile Rule empty but i still get,Provisioning Profile:https://activate.cisco.com:443/software/edos/callhome/rc?id=748FC2E88E1A:FVH27120MSJ:ATA191-MPP&sw=11-1-0MSR3-9Provisioning Status:FailedProvisioning Failure Reason:Zero file size

We just got our SMS approval on our acct today but I am not able to receive texts from the main line only my direct line. And I am only able to send texts from my direct line. Is there a setting to click that will give me access to both lines for texting? As of now, I am able to change my caller ID back and forth, just need the same for SMS. 

What is my annual subscription fee

Company has an existing eFax account used by a small number of remote employees for sending/receiving non sensitive information.    I did a test fax from that number to our RingCentral fax line and when it comes into the RingCentral fax it shows a random phone number.   I did two tests and both times it came through with a different random number.    Just curious why it is doing this and not showing the actual eFax number?  

In order to work remotely and use RingCentral, must you lug the physical phone around with you in order to receive calls? 

When attempting to make an outgoing call, all i get is “bad SDP” message on the phone.  how do i fix this.  I can still receive incoming calls and make internal calls to other extensions. I have a Yealink T43U phone.

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Is there a way for people working in a Call Center Queue to be able to view how many calls are currently waiting to be unaswered/handled? 

I have at least 3 users now, for whom calls ring their iPhone very briefly, then immediately disconnect. Both queue calls and direct calls to their extension behave the same way. This is very frustrating.

I haven’t seen any explanation as to why Ring Central‘s customers were not notified of the outage. We all had to discover the problem on our own. It’s been 24 hours and we’ve never received a single email or any communication from Ring Central with any explanation or updates. We’ve had to go looking for our own answers and I don’t think that’s acceptable.

Incident status updatesJanuary 22, 2025 22:59:31 ESTRingCentral Operations teams have implemented a fix and internal metrics are suggesting service restoration. Teams will continue to monitor for stability throughout the night into the next business day. Please monitor this site for additional updates, which will be shared in the morning of January 23rd or when a significant change in status occurs.

I have been out of service since 13:45 today as I’m sure most of you all are.  You can’t get through to tech support.  You can’t open a case online. And you get the SAME update 3 hours in a row! I’m supposed to be migrating my entire community over to Ring within the next 6 weeks.  This is NOT a good way to start this off.  There MUST be better communications here!  

 I am not able to get through to RC Support seeing as not ever their CS number is going through.. I have tried the live chat and that does not work either. Anyone know how I can get in contact with support?

How long is the RingCentral Service outage going to last? It's been over 1 hour! We have a service business. We are getting destroyed right now!!!!

2:24PM PST: Going on 4 hours of total service disruption, complete outage!  RingCentral, you are destroying my service business!  Total chaos in our offices today.  Worst experience with RingCentral in the last 10 years since we’ve been with them!

We are not able to receive any incoming calls.  The phone number just rings busy. 

the status page of this current outage says we should contact Ring Central Support and let them know that we are experiencing this outage. Is that necessary or will the issue resolve automatically. The hold time is over an hour. Don’t want to clog up their customer support line unnecessarily.

Has anyone else found a service that can quickly port phone numbers over so we can get back to business?Phone.com is telling me it will take them 7-10 days to port our phone numbers.I am thinking of porting to a wireless carrier, that might be quicker.

Hello, followed the procedure to upload shared contacts. It was successful.  I can find the contact when searching online, but cannot find in the RingCentral Windows App.  I logged out and back in hoping it would sync, but still no new shared contacts.  I do have Outlook Sync enabled and hope that is not why.

Is there a way to forward inbound calls to a cellphone?

You can track the outage here https://status.ringcentral.com/

We cant recieve or make calls