Phone

We bought into ringcentral through spectrum and they assured me this would work. It doesn't and I want to make sure I purchase what I need to fix this disaster. I've seen the bogen tamb2 used to bridge the gap from the ata to the amp. Anyone familiar with this? I also emailed valcom and they said their VRCPA paging adapter would work with ring central without the ATA. Any help is appreciated.

For inbound calls, we received the CLID just fine but no CNAM. Is this a RC limitation? Customers that called us before we migrated to RingCentral had their CNAM shown on inbound calls, same customers call same number and now only CLID shows.

Simple feature request - would be very easy to implement. Scenario is this:* Queue is set up to ring multiple people simultaneously* Those people are set to AVAILABLE and all of their phones ring - but they may not want to answer it so they REJECT the incoming call (hit the red hang up button). Today - they system keeps ringing that person back over and over again throughout the QUEUE wait time - until it sends the caller to voicemail. If you set wait time to 30 seconds, and you keep rejecting the call - you get literally 10+ rings.* SIMPLE solution - you have an existing setting under the QUEUE call handling setup - under WAIT SETTINGS - that says: "When members are available, but no members answer or all members are busy or unavailable".... and the ONLY Option for normal users is "WAIT". RFE: Simply add a second option here which is "SEND TO VOICEMAIL". That way, if the people called by the queue ALL reject the incomin

URGENT!!!I'm not sure when this started, but everyone is able to see when a call is being monitored. You can see here that ext 8006 is monitoring 8002. How do I disable this?!?!

HelloThe ring central application on my Dell computer will not ring when any one calls. Instead, it waits until the person has disconnected from the attempted call and then Ring Central notifies me that I have a missed call. I have verified my settings are correct and notifications are coming through as normal. When I do call someone they cannot hear me at all although I can hear them.This same thing occurs when I log into Ring Central through Chrome. The Ring Central app works perfectly fine call wise on my personal cell phone. As far as the application on my computer goes I can still text and fax documents no problem. The only issue is with calling.Any help would be greatly appreciated.Thank You

I was curious if there was a way to setup a specific user (dept. manager) to listen and monitor live calls within a group without the users knowing?

Hi there, my floating window cannot be adjusted. How can I fix this?

Is the Hot Desking feature an Add In? I do not see that as an option with MVP system.

Has anyone else noticed DND (Do Not Disturb) status is not working as it used to?How it used to work: I would change my status right below my profile picture to Do not disturb, and all my calls would be delivered to my Voice Mail.How it works now: DND does not seem to mean anything if chosen from the profile picture. Instead I have to go to Settings > Phone > Call rules and voicemail. If I want to avoid calls while in a video meeting, I also have to go to Settings > Video and disable Allow incoming calls when in a meeting.I opened a case with Support, but was told this was part of an update.

I would like all desk phones using the same voicemail pin codes. Is this an option? If so how.

im having trouble finding a way to setup a phone just for intercoms seems like im forced to get a MVP? license

I have set up a group of 2 admin staff. I have set up a voicemail for that group. However, if the phone is not answered by either member of the group, it just continues to ring and never goes to VM. Not sure how to fix this.

I received a call from someone saying they are from Microsoft Dynamics. Which was an expected call. When I called them back using the number they provided and that was on the Caller ID the hold music and announcement is the default from RingCentral. I'm sure Microsoft would use their own Teams phone system for call and not RingCentral.

We recently migrated to Ring Central and we are using our existing IP485 phones from Mitel. We are having a lot of issues transferring calls, using the handset, to the voicemail of another user. Any suggestions?

Already googled this and the only page I can find is this one (https://support.ringcentral.com/article-v2/RingCentral-Phone-Adding-New-Ringtone.html?brand=RC_US&product=RingCentral_Phone&language=en_US), but it doesn't line up to the Windows Desktop App, there is no option to add a ringtone. I find all of the built in ringtones so jarring and would like to add a new one.

I have wasted an entire day going back and forth between Ring Central support and Polycom support as I've been trying to setup my Polycom VVX 410 handset with my RC MVP seat.Ring Central wants me to downgrade the firmware on my VVX 410 to Version 5.6.0.20009, which was released in July 2017. Polycom said that they don't support this version anymore, and they don't have a "custom server" where I could grab the software using the Poly Web Configuration Utility.This phone worked great with Ring Central before I set it up with Microsoft Teams a few months ago. Now I am trying to move it back to Ring Central but I am not having luck.

Leave a voicemail without ringing the phone.From what I can tell there isn't a way to do this. Our warehouse manager is here way before anyone else and he likes to leave voicemail for people. On our old phones he could just hit 8 and it would go straight to their voicemail instead of waiting for it to ring. Is there a way to do this? Any plans to add this? I'm pretty sure I've seen this feature requested multiple times.

I use a headset or my desktop speaker combined with my webcam microphone for calls. When I am on a call and I click on the audio button to change the speaker and microphone settings there is a drop down for "Speaker and Microphone Combination". There is only one option there - my headset speaker and microphone. How do I create another "Speaker and Microphone Combination" so that I can select it from the drop down, to then use the webcam microphone and desktop speaker? I'd like to be able to easily switch back and forth between those two configurations.

I have a user that is unable to pick up a caller after the caller has been placed on hold. She is using the mobile app and has already gone through the uninstall/reinstall app. Her desktop app works fine. So it is specific to the mobile app.Any other suggestions would be appreciated.Thank you

Hi! I've been using RingCentral Phone for Mac because I have the option to View Mac Contacts. But for some reason I can't seem to be able to enable that within RingCentral App (Desktop) for Mac.Can someone guide me through ? Or is this feature not available yet ?I have attached screenshots.

For some time now, we've noticed users experiencing issues transferring/conferencing clients with destinations that have an IVR out front.Significantly often, the call is completed to the destination but during interactivity with that IVR our users can enter whatever number they wish but the tones aren't being sent to the recipient.I've noticed in the forums here this has been an issue for about 2 years now.here and here as an example. Both threads trail off into nothing with no explanation or resolution. I've looked to see if this was resolved elsewhere somehow in the communit

I get nothing but spam phone calls via my direct numbers.

Hi, i set up my call handling in my call queue to Sequential. I have 5 members. I set the "Number of rings before trying next member" to 1 minute (12 rings) however it only rings for 6 rings (30 seconds) before it goes to the next member. I also checked the "maximum caller wait time in queue" to 2 mins and same issue. I even tried 2 mins (24 rings) and still, only rings for 6 rings (30 seconds) before going to the next member. This occurs for all the 5 members. Am I missing a step? I also make sure to save any changes.

We need to change between multiple numbers when calling out from our yealink phones, but we cannot find an option to switch the numbers on the phones.

The Voicemail PIN is not working on a couple users' desk phones. They are on Polycom VVX450 devices. The PIN has been tested immediately after changing it, a couple hours after, and a day later and there's still no access to voicemails. They can still be checked on the computer app, but some users are not utilizing the computer app and require access through desk phones.Phones have been rebooted after the PIN change to no avail.Any advice?