Phone

Hi All, One of our RC users getting the error on her RC desktop application "can not place or receive calls. an application has lost connection to the Ringcentral service".She can not make/ receive calls. Please let us know how can we t.shoot this. Thanks in advance!

I have the MVP license. I am unable to locate voicemail transcription (and I've followed the online instructions). I'd like to get a transcription emailed to me when a voicemail is left.

I have a call queue with dedicated members. When Those members do not answer dedicated calls I want the call to ring to a ring group before going to voicemail but am receiving an error that only 2 simultaneous phones can be added

We currently have a Bogen UTI312 connected to a SPA800 through our current carrier. We are in the process of migrating to RingCentral but RC support says they do not support SPA8000. Will SPA122 work in this instance? We only have 1 zone (entire building).

I phoned a number with a South Dakota area code. On my personal phone, it's no problem. Using RingCentral, the number is blocked and needs to be enabled by an administrator (i.e., me). Since I can block only incoming calls, this made no sense. RingCentral support told me that North and South Dakota calls are blacklisted by default, and I'd need to fill in a whitelist request. It does not seem possible that RingCentral has blacklisted domestic area codes. Has anybody else experienced this? And is there a sensible explanation?

I was wondering if we could configure the RC desk phone to ring before the desktop and mobile apps? It would also be nice to separate the desktop and mobile apps to configure them on their own as well.

I use the RC mobile app on my Android phone. Sometimes when a person calls, the phone rings. Other times, nothing happens and I just get a voicemail. This has been a problem for me for 2 years now. It hasn't just happened in my current environment, but even when I was using the browser app (instead of the phone app) it would do this. How can I get some form of reliability out of this thing? Whenever I talk to support they just call the number and it's usually a day that it's working so they just shrug me off. I'm not sure what to do.

I have a person who left the company. I have re-assigned their phone to another person. The email notifications for voicemails still is going to the old employee. How can I remove them from the notification list?

Here is the issue with "ask first" not working all the time:Agent 1 answers call from call queueAgent 1 then searches for Agent 2, clicks on Agent 2 name, then clicks on "ask first" to warm transfer the call that came into the queue.The system then calls Agent 2, Agent 2 picks up the phone but cannot hear Agent 1. In turn Agent 1 doesn't hear Agent 2 and cannot "ask first" to transfer the call. There's just "dead air" on both ends.When "ask first" doesn't work, the greeting and hold music is "cut" when Agent 1 clicks on "ask first" and there is no hold music when calling Agent 2. This is the "tell" to Agent 1 that "ask first" is going to fail.Is this a known issue with "ask first" not working all the time? Is there a fix?Version: 21.2.15.482 Web, 21.2.10.949 WindowsDate: 2021-04-28 08:50:06

Just to preface, I have a user I'm trying to edit since they have 2 lines and phones attached to them. I need to remove one, though I'm not getting the option to do so. Is there anything that can be done to remove a phone from the user? Or will this be a situation where the user has to be removed and a few things moved around to get everything to work how I need it to? Edit: Follow up question, would moving the line to a new user being created be feasible or would that just cause the same issue I'm running into currently?

We have an agent that when an call comes in from the outside and not part of the max agent contact center it causes the Max Agent to crash. Happens several times a day. Not sure how to debug this. It does not happen for all agents and there is nothing obviously incorrect with the setup for the agent. Appreciate any insight.

I have the RingCentral Desktop app connected to my Microsoft account, but not all of the contacts seem to be syncing. In my contacts in MSFT, I have a sub-folder, and none of those are pulling into RingCentral. Any ideas?

New to Ring Central. We get a lot of calls that when we answer no one is on the other end. Is it possible that spam caller computers don't work well with VOIP and disconnect before annoying us or are we missing legitimate calls??

Been using RC Phone on Win 10 for a while with my Jabra headset, it worked great. So I decided to switch to the bigger RC app to get familiar with it before we end up switching our entire organization. But there's a problem...I have no audio on OUTBOUND calls. If somebody calls me, it works great. If I call out, even internal numbers and queues, there is no audio at all. The headset still works perfectly for Teams calls and meetings through Windows, but not outgoing calls with the RC Desktop App.

This web page says it is supported. RingCentral Online Account | Supported BrowsersI can't find any info on how to do it. I do it with Chrome but want to use EDGE

We would like to use the Ring Central Desktop app to one-click fax or text non-Ring Central numbers. It's not reasonable to ask all the doctors' offices we fax, and doctors we text, to provide an email address and ask them to take time to download and setup a Ring Central app. They just won't do it. It seems reasonable that if I can type in a random phone number to send a text, that I would be able to save that number in a list of contacts. Maybe there is a way to access our "personal" contacts from ringcentral.com? We use the Standard plan. Thank you.

I bought a CISCO CP 8861 phone from an online retailer since it was on the list of phones supported by RingCentral. I tried to auto provision and it failed. I then tried to reach the phone using its ip address in a browser so that I could manually provision. I kept getting a message that the connection was refused. I could ping the phone but not get it in a browser. I spent an hour with Ring Central tech support and got no where. Then it was another hour with CISCO to learn that I needed the support contract number held by the Amazon seller. I called him and found out the answer to the problem, which I am posting here so other users don't waste 3 hours. When you buy a CISCO phone from Ring Central it is a 3PCC model and will work. When buying from others, unless your get the 3PCC model, the phone will never work on RingCentral. Why? CISCO originally built its phones for CISCO phone systems. The normal phones, no matter what model number, such as CP-8861 or what e

So all of our inbound, unanswered phone calls go to our emails. However, all of the transcriptions come, but without the audio recording. As nice as the feature is, it doesn't always provide the most accurate version of what people say. I am curious to know if there is something wrong with our set up. All admin have permissions and receive the emails, they just do NOT include the audio player with them. Is there any way to fix this?

My Windows administrator is having some challenges deploying the RC app via .exe. Deploying the .msi file is certainly easier and more reliable, but we'd like our end-users to at least be prompted to update when an update is available. Are there any additional options for deploying the RC UC app with auto-update? Thanks.

We have a need to disable auto-update of the RingCentral App (newest version). It appears to auto-update and our desire would be to push those updates out intentionally and in a controlled way for multiple reasons. This would be for the Windows desktop version.I can't find any articles related to this latest version. Hoping someone has tackled this.

We need to have one of our lines work like a landline so an alarm can use to call out. What hardware do we need or is available that has a port on it for a regular phone? Thanks.

I ported a number from Google Voice to RC today, and am in the process of provisioning my phone. I'm a little lost when navigating the menus because I can't find an advanced settings list. There's a device admin and unlock admin settings menus, but I am unable to access them due to an invalid password. I did do a reboot and cancellation to reset the password to 456. That password worked when I rebooted it, but I can't use it to access some menus. I've tried modes IPV4 and 123. I did change the addressing type from static to DHCP.

We have an organization with two separate entities on location. The secondary entity has a direct line and is forwarded to it's director. But the director also fields calls for the primary entity and needs a way to differentiate the incoming calls. Any ideas?

I want to allow for creator only, to edit the task details: title, team, assignee, due date/time, e.t.c.Or, how to disable the Edit task for everyone but creator ?Thank You.

We have some users who are not showing up in the company directory in the App or Mobile App. I tried following https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html but the options to Include in Company Directory are not on my admin portal.Is there anything I am missing?