Phone

Customers are telling us when we call them the Caller ID is showing as possible Spam.  How do we fix this?Update - we had one office that was set to a new company number.  We changed it to the site number to eliminate this issue.  The site number was an existing DID transferred in the conversion.

We’ve got an approved SMS campaign for some emergency alerting going on with the company I support. We’ve got one designated DID that all messages are slated to come from, but a total of 7 employees who will need access to that DID to send messages in the event of an emergency. What’s the best practice or what are folks using out there to provide access to a single DID for multiple parties within the RingCentral tenant?  

I first asked this question in September 2021 and you have deleted the question with no answer.

Everyone in my company is having the same issue.We are receiving SMS messages but cannot send any SMS messages. And we are not receiving an error message saying they can’t be sent. So maybe they are “sending”, but not being received on the other side?Anyone seen this before? 

Hi there,When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.I am sending and receiving text from all other numbers both locally and internationally.Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?Thanks in advance for any advice you can give.Cheers,Ken

is there a company that will setup the sms and complete the TCR process for me.   I need someone to create a privacy policy and fill out the application.  

Hello! I’m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I’m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it’s “Offline”I’ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions: 1. Login to the web interface of the desktop IP phone.2. Select "Advanced Settings" > "Configuration Server" menu option.3. Select "HTTPS" in the field "Download Protocol".4. Locate "HTTPS Server" field and enter mtl.ringcentral.com5. Locate "HTTPS Path" field and enter provisioning/mitel6. Click

This issue has reappeared again this morning:https://community.ringcentral.com/questions/103364/transferring-calls-not-working.html?childToView=103368#answer-103368Seems the update has been re-applied.

Prior to migrating to RingCentral, we had a FreePBX server on prem.One way we found to help stop spam calls was to create a simple IVR for an individual user with a single option “To be connected to John Smith, please press 1.” Can something similar be done with RingCentral? This would force the caller to press 1 before it rings the end user.

If I want a user to have two physical phones in two locations I can make that work by assigning another handset, adding a digital line licence and assigning a DDI to the digital line.I end up with the user having two DDI numbers but either will call both phones and I can ignore/hide one/force called ID of only one number. My user has two handsets working which is great.It would be great to remove the second DDI from the digital line so you don’t see that DDI anywhere but there doesn’t seem to be a way of doing that. Is what I’m doing the best way to do this? Is there a way of having a digital line without the second DDI to keep things cleaner?

Hi folks,  I can’t seem to find a good definition that explains the difference between a Digital Line Unlimited and an Additional Local Number.  On our bill, the cost is very different. So I have to assume they don’t function the same.  So far my understanding is that every new account gets a Digital Line Unlimited, and then they can add additional local numbers to that account. But you can also add another Digital Line Unlimited, it just cost the same as a “new” account.  What is the difference here? When would my second number be another Digital Line Unlimited and not a Additional Local Number? Are there any limitations like not being about to outbound call, etc.?

I am having issues with the sound when using RingCentral. Call dials out but no sound on either end. 

Would love the ability to take Notes without AI, it does not work well with heavy accents, and I really do not need the whole conversation, just certain parts of it. And it would be great if we can search the Notes text to find notes quickly. Also a few lines of the text in the Recordings window would be nice so we can quickly scan notes.  

New User IssueWhen logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image). 

I received this message when attempting to set up the SMS DCA declined sharing request for campaign C3D6YEK. Explanation: CR6002 - Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate; Additional Comments: ;PP needs update I looked up error CR6002 and followed the recommendations and added the appropriate statement to the Privacy Policy.Yet, I continue to receive this error message. Any thoughts?Thanks so much for your ideas.

Who do I escalate my TCR registration (re)submission to?   The chatBot does not seem to be armed with any useful information.   We have resubmitted for maybe 4th time.   Is it better to delete and start over with new submission, or is our latest submission going to be reviewed?  Is there an SLA to review?  Prior rejections came wiethin 2 days.  This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business.   Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test.   I take mobile numbers from a web form.   That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.   

We have a user who has their office computer paired with a desk phone. When that user goes home do they need to unpair the deskphone before they are able to use the software at a home work station or is the install/pairing unique to each computer? The user would only be using a deskphone in the office.This would be for the Desktop version:   25.3.2015.1059 Windows (x64)

We have several offices that we have a phone number we ported over with. I would like all the phones in the same office to have that main number as a ring out number. Right now it won’t let me pick a number that has already been assigned to a phone.

We're having major issues with sending out SMS to what seems to be only Verizon wireless numbers. MMS images get sent out just fine and we're receiving SMS without issues. I've opened multiple tickets and nothing. Our business if being negatively affected at this point. TCR has been registered. Support staff has provided zero solutions. First they said we didn't have credits, then they said TCR, no one is really doing anything and our business is suffering for the lack of support from Ring Central. Any help is greatly appreciated.

Good afternoon, we have enabled our main company number to recieve SMS and it was approved. Now we don’t know how to read these SMS, any idea? Thanks in advance

hihow i can recover my ID. I need to log in into MAX 

Individuals trying to text me are receiving an error message “sorry this service is not available.”While other individuals are able to text me just fine.  This is all happening on the same day/hour.   Any advice? 

I am trying to add a user to the SMS campaign (It has been Approved).  Sometimes it will add them, and it says “Setup in Progress,” but as soon as I do anything they drop out of the list and my user count goes from 33 to 32.  Most of the time, however, when I click Add, nothing happens at all.  I am not sure if the UI isn’t working correctly and my user is being added, but I am not being patient enough, or if there is a problem and the action just keeps getting terminated.  It shows in the log that I am adding someone, but they are not in the list, and definitely unable to send/receive text messages.  Soooo, any tips, or further insight anyone has would be greatly appreciated.

When I answer the phone, it now has a recording that prompts me to press 1 to answer. How do I disable this? 

Hello my firm has been having issues lately where if we park a call then pick up that parked call, it does not always record the notes/transcript and it will come up with a message saying unable to take notes. The weird thing is that it only happens sometimes so we are not sure how to fix it or if it is a human error on our side. If anyone knows anything about this or knows of any fixes so that we are always taking notes, that would be very helpful. Thank you!