Phone

On the poly phones I set every phone to have shortcuts to all of our other locations. Each phone’s extension at a location is, say, 201#, and the extension that rings all the phones at that location is 201. On another page of the presence I have user extensions for the other locations, ex. 101, 102, 202, 301… These shortcuts used to work, but now none of them do, even the in-store ‘ring all phones’ extension. Now they all send you to hold music and then you’re timed out to voicemail. However, if you dial the store locations with a 0 at the end of them, ex. 1010, 1020, 2020, 3010… then it works. I could go back through all the phones and replace the user extensions with speed dials with the 1010…, but that would take forever, and they used to work. So I’m thinking there’s like one or two settings that got changed that I could change back to fix them all. Thank you!

The most recent updated of Ring Central removed the keypad button command that brought the keypad to the front of your window while the keypad is in a popout window. Now, the only way to get to the keypad is through the taskbar or your window switcher. The keypad area only provides a “reattach” command if in popout mode. The command button before this update was always available above the Phone command bar and made it easy to show and hide the keypad while in a popout window. Please work to add the command button back as it improved efficiency and workflow.

Anyone having issues with Mobile RC app dialing internal calls? I am getting no calls on mobile app but in PC, calls are coming. NB: external calls to RC is ringing in mobile App but internal calls doesn't ring on mobile app. tested on both Android and IOS. 

My incoming called ID information in the RingCentral Windows desktop app no longer pops-up starting about a month ago.I did not modify any settings that could have caused this issue.Disabling my Anti-Virus, Firewall, etc. did not resolve the problem.Missed calls do display in the Windows 10 notification area.The following settings are enabled:Display incoming call in the standalone windowsDisplay missed events in the taskbarDisplay incoming call in Notification enterAll assistance is appreciated!

I have a scenario where members of a call queue all have their numbers forwarded to an external number (cell phone).   I can call the members directly and the forward works correctly and the call goes to that members cell phone.However, if I call the number assigned to the call queue - the forwarding doesn’t seem to work - none of their cell phones receive the call.Is this a limitation with call queues?   Is there another way to make this work?Thanks in advance.

Dear RingCentral Support Team,

We are setting up RingCentral and would like to add a speaker paging system.  How can this be accomplished?

Hello! Recently, we have noticed that multiple employees are showing outgoing calls in our call log that we didn’t make. Most are later after we close or early in the morning. Now we are getting people calling us and saying that we called them. Took it to Support, but no one seems to know how to fix it. It’s getting ridiculous, and we’re wondering if we should just cancel RingCentral altogether.

We are using a RingCentral recommended CyberData 011146 as the SIP paging server to integrate with our legacy paging system and amplifier.When someone initiates a page by using the hard phone key or dialing *84, we are having volume issues. It seems that RingCentral adds a "beep" tone at the start of the page. The beep tone that RingCentral adds is significantly louder than the speaking volume of the person announcing the page. We have struggled with normalizing the volume between speaking and the RingCentral beep through volume adjustments on the amp and in the CyberData web UI. We have not had good results.The CyberData SIP paging server has the ability to play its own page noise or beep when a call is connected, but it does not block the incoming RingCentral beep. It is the case that we can have both the CyberData and RingCentral beep play at the same time, or we can have the RingCentral beep alone. There appears to be no way to suppress so

I am trying to view SMS text messages from a couple of numbers sent to one of our lines. From my research, the SMS log should appear under the Reports section in the Reports tab, but I don’t see it.Should it automatically show up under my admin account, or do I need to create a custom report?Please advise.

Some users just suddenly started not receiving calls but instead calls are just showing up as missed calls. Uninstalling and reinstalling the app temporarily fixes the issue but it returns within a short time. These same users are also experiencing the issue with their RC apps at home on their laptops (work laptops at home and desktops in the office). They are not set for call forwarding and don't have any after hours set up.Any suggestions on how to correct this issue? It's been working fine for a few weeks then this started happening this morning.

When I call my clients, it shows up as spam on their phones. How do I fix this? 

Hello!   How do I set up a hold time warning for parked calls? I want the phones to play some sort of sound or blink the park line light to alert that that call has been parked for x amount of time and that we should really be getting back to it quickly. 

Hello!   The phones in one of the restaurants say “Off Hours Mode” in the top left even during work hours. For a while they were sending everyone to voicemail when they shouldn’t. Our other tech support for the company was able to fix this, but the phones still say “Off Hours Mode”. I checked in the admin portal for the After Hours schedule to see if that was wrong, but it’s not. Phone calls are coming through, but how do I change the phones from “Off Hours Mode”?

Where do I get our pin numbers for our voicemail.

I utilize the HUD regularly to determine the status of team members.  We have multiple locations as well as remote employees and keeping an updated status is super important.  I “police’ the team and often ask them to update their Ring Central status only to find that I’ve forgotten to update my own!  Yikes!  I cannot view my own extension in the HUD.  It would be helpful to our entire team if everyone could easily view themselves along with their teammates in the HUD.  I have added myself, but I can’t view myself in the HUD.  Please help. 

Hello!We have two users on Windows 11 who receive the following error message when attempting to make or answer calls in the RingCentral App:Access to your Microphone is blocked. Change your system settings to allow RingCentral to use your microphone.So far as I can tell, Windows Privacy settings permit the RingCentral App permission to access the microphone, the microphone settings themselves work well with other applications such as Teams without issue and RingCentral also works on the same devices through the Chrome browser.About information is as follows:

I need to replace a user name and number on our mitel sidecar.

Hi team,I’ve been trying to get SMS registration approved for over six months now. I’ve been rejected 3 times, and each time your agents told me my form and website were fine. I even asked the last agent to triple-check before I submitted. Still rejected.To make matters worse, I was finally contacted today by a supervisor named Edgar — and he dropped the call mid-conversation and never followed up. That was incredibly unprofessional, especially after months of delay.I’ve spent $20 per submission, and no one has been able to tell me what’s wrong. I need this escalated properly with: A clear reason for the rejections Specific corrections required A contact person who will follow through Please don’t ask me to resubmit unless you’re 100% sure it will be approved.

The statement “may take up to 24 hours” has not held true for inbound sms i have had numbers for inbound sms put in for over a week that are still in progress i have tried reaching out to support staff to no avail. i will most probably be cancelling my company’s account and moving to another provider due to the incompetence of the staff assigned to me and unreasonable time it has taken to resolve the issue of numbers not sending but only receiving sms.Literally the dumbest way to lose a customer ever.does anyone have any bright ideas? 

I am trying to switch from wi-fi to Ethernet connection.  I have disabled the wi-fi and powered down the phone and backup; however, the phone does not work.  I have my computer plugged into the back of the phone, and it is working just fine.  Is there something I have to do to tell it to switch.

We just started using Ring Central. There are many times a day we need to call customers back. If the customer we are calling has an IVR Menu/Phone tree and we need to press a number to get to a certain department - their phone system is not recognizing the number press from the app dial pad. For example, "Press 1 for sales" 1 is selected on the app dial pad, the customers phone system acts like we didnt press a button. This is happening with all of our customers, not just 1 or 2. So I dont think the issue is on their end. Any help is appreciated

We recently migrated our entire company to RC. We have all Poly VVX350s. When the phones boot up the users name and ext show for every line button.I have followed all the instructions I can find on this relating to creating contacts, marking favorites and assigning index numbers to them Supposedly that is supposed to make the new contacts appear next to the line buttons in descending order.It does not.I found this 3yr old post that explains that I can go into the admin portal and go to Presence and assign an ext to the 3rd line button and that unlocks the other buttons, now the favorites in descending order appear as designed.The problem is, we don’t want to go assign a random ext to all 2500 users just so they can then program their own line speed dials.This looks like it was an unintended feature 3 YEARS a

We use the service for our law office, with 4 employees and a front desk/conference room phone.  I managed to set up the Call handling template that rings everyone’s desk phone when an outside caller calls into the office. But, in order to do so, I have one “main” phone line (which is attached to our front desk phone) to handle the routing. The problem then comes whenever I have an internal transfer from another office - going to the front desk - because then the call is routed back into my “ring all” instruction, causing all phones to ring. Is there a way to create a rule for internal transfers that will prioritize the transfer and not “ring all” or is there a way to add another “phone line” that is the main line and carries the “ring all” command but is not connected to a physical phone?   

I use the app instead of the phone but I still have a physical phone from the previous administive assistant that has about 75+ calls on it in her name. I have no idea what her sign on was or pin. Is there anyway I can delete these all on my physical phone. They do not show up in my app as it’s under my name not hers but the phone is still listing her name and all the messages.