RingEX

Hello Everybody!I tried to make a call on my computer, and I received an error advising that there was a problem and I needed to try again later. 

TCR Registration problem (rejected too many times).I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign C5S6IMG. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)"Any advice how to resolve the pr

We have hundreds of phones and users and are in a transition to go with RC from our old on prem Mitel equipment.. Our front desks currently use a generic user for their extension i.e. Admit 1, 2 ,3 etc. occasionally someone is out sick and a floating personnel is put in their place and currently has no issue being on the generic account using “front desk 1”’s extension and mitel app.going forward we need to phase out the generic account for accountability reasons. is there a RC feature or set up that allows a temp person to sit down at a shared desk and use the “front desk 1” extension but with their own personal account log in on a connected app so we can keep track of who is doing what? (beyond manually swapping user extensions every time they move someone around to cover). the important factor is the extension number stays the same since it’s in a directory.

I have 4 x accounts all linked. In the RingCentral Desktop app under contacts the user sees all users as contacts from all 4 accounts. Is there any way to restrict it to just see the users from the account that the user belongs to?

On the poly phones I set every phone to have shortcuts to all of our other locations. Each phone’s extension at a location is, say, 201#, and the extension that rings all the phones at that location is 201. On another page of the presence I have user extensions for the other locations, ex. 101, 102, 202, 301… These shortcuts used to work, but now none of them do, even the in-store ‘ring all phones’ extension. Now they all send you to hold music and then you’re timed out to voicemail. However, if you dial the store locations with a 0 at the end of them, ex. 1010, 1020, 2020, 3010… then it works. I could go back through all the phones and replace the user extensions with speed dials with the 1010…, but that would take forever, and they used to work. So I’m thinking there’s like one or two settings that got changed that I could change back to fix them all. Thank you!

The most recent updated of Ring Central removed the keypad button command that brought the keypad to the front of your window while the keypad is in a popout window. Now, the only way to get to the keypad is through the taskbar or your window switcher. The keypad area only provides a “reattach” command if in popout mode. The command button before this update was always available above the Phone command bar and made it easy to show and hide the keypad while in a popout window. Please work to add the command button back as it improved efficiency and workflow.

Anyone having issues with Mobile RC app dialing internal calls? I am getting no calls on mobile app but in PC, calls are coming. NB: external calls to RC is ringing in mobile App but internal calls doesn't ring on mobile app. tested on both Android and IOS. 

My incoming called ID information in the RingCentral Windows desktop app no longer pops-up starting about a month ago.I did not modify any settings that could have caused this issue.Disabling my Anti-Virus, Firewall, etc. did not resolve the problem.Missed calls do display in the Windows 10 notification area.The following settings are enabled:Display incoming call in the standalone windowsDisplay missed events in the taskbarDisplay incoming call in Notification enterAll assistance is appreciated!

I have a scenario where members of a call queue all have their numbers forwarded to an external number (cell phone).   I can call the members directly and the forward works correctly and the call goes to that members cell phone.However, if I call the number assigned to the call queue - the forwarding doesn’t seem to work - none of their cell phones receive the call.Is this a limitation with call queues?   Is there another way to make this work?Thanks in advance.

Dear RingCentral Support Team,

Is there a way to set a contact to give me a notification for when they come online if they are currently offline? In the Message window.

Hi, I have applied and after weeks of back and forth with ddetails, SMS registration was approved ...BUT still not able to text via app.  the app (when logged in under a different extension) says “register for text messaging. So I applied for all the associated numbers to be added and approved as well. and for days it just says “status in progress.”  ultimately what i want is a SHARED SMS inbox so that as customer text messages come in via the main line or if we send a text message from anyone’s extention, ANY of the employees logged into the app with their own extention can respond…..BUT i want responses to look like they are coming from the SAME MAIN LINE.please help.

We have been through the process of having the TCR approved for months now, the actual application is approved, but the our number wasn’t added, I have calling the support team and they say it is a glitch or a bug with their backend, We are not allowed to talk to the back end team, on Friday someone told me they created a new case and that they will rush it as we only have 1 number. They said it will take 12-48 hours, it has been 72 hours and when I called again today they said there isn’t an estimated time anymore, and that I should wait for a call from.This is so unprofessional, we have been facing so many issues with texting and now after the application has been approved we still can’t send or receive text messages, this is affecting our business, and we can’t reach the team that is fixing it or talk to a supervisor, we just talk to employees that gave us fake estimated time for the fixes and now they are saying there is no estimated time for our fix! has anyone faced a si

Has anyone been able to get their SMS set up when a number is stuck in the “Set up in progress” Status? Its been 7 days since my number was ported and I added it to the SMS pool.  TCR was approved previously and it should have been as simple as a 24-48 hour wait to get it turned on. Every day there is another excuse and I’m told to wait another 24 hours.  

We are setting up RingCentral and would like to add a speaker paging system.  How can this be accomplished?

I am exploring new ways of allowing clients to communicate with us.  As a consumer, I note we can now text with our hair stylist, our massage therapist, our nail technician which makes communicating with these service providers really quick and easy.  I’m wondering if anyone has implemented this with their business clients through RC to a shared/group line as a way to attract clients and make it easier for them to reach you?

Hello! Recently, we have noticed that multiple employees are showing outgoing calls in our call log that we didn’t make. Most are later after we close or early in the morning. Now we are getting people calling us and saying that we called them. Took it to Support, but no one seems to know how to fix it. It’s getting ridiculous, and we’re wondering if we should just cancel RingCentral altogether.

We are using a RingCentral recommended CyberData 011146 as the SIP paging server to integrate with our legacy paging system and amplifier.When someone initiates a page by using the hard phone key or dialing *84, we are having volume issues. It seems that RingCentral adds a "beep" tone at the start of the page. The beep tone that RingCentral adds is significantly louder than the speaking volume of the person announcing the page. We have struggled with normalizing the volume between speaking and the RingCentral beep through volume adjustments on the amp and in the CyberData web UI. We have not had good results.The CyberData SIP paging server has the ability to play its own page noise or beep when a call is connected, but it does not block the incoming RingCentral beep. It is the case that we can have both the CyberData and RingCentral beep play at the same time, or we can have the RingCentral beep alone. There appears to be no way to suppress so

I am trying to view SMS text messages from a couple of numbers sent to one of our lines. From my research, the SMS log should appear under the Reports section in the Reports tab, but I don’t see it.Should it automatically show up under my admin account, or do I need to create a custom report?Please advise.

Some users just suddenly started not receiving calls but instead calls are just showing up as missed calls. Uninstalling and reinstalling the app temporarily fixes the issue but it returns within a short time. These same users are also experiencing the issue with their RC apps at home on their laptops (work laptops at home and desktops in the office). They are not set for call forwarding and don't have any after hours set up.Any suggestions on how to correct this issue? It's been working fine for a few weeks then this started happening this morning.

When I call my clients, it shows up as spam on their phones. How do I fix this? 

Hello!   How do I set up a hold time warning for parked calls? I want the phones to play some sort of sound or blink the park line light to alert that that call has been parked for x amount of time and that we should really be getting back to it quickly. 

Hello!   The phones in one of the restaurants say “Off Hours Mode” in the top left even during work hours. For a while they were sending everyone to voicemail when they shouldn’t. Our other tech support for the company was able to fix this, but the phones still say “Off Hours Mode”. I checked in the admin portal for the After Hours schedule to see if that was wrong, but it’s not. Phone calls are coming through, but how do I change the phones from “Off Hours Mode”?

Where do I get our pin numbers for our voicemail.

I utilize the HUD regularly to determine the status of team members.  We have multiple locations as well as remote employees and keeping an updated status is super important.  I “police’ the team and often ask them to update their Ring Central status only to find that I’ve forgotten to update my own!  Yikes!  I cannot view my own extension in the HUD.  It would be helpful to our entire team if everyone could easily view themselves along with their teammates in the HUD.  I have added myself, but I can’t view myself in the HUD.  Please help.