RingEX

My phone doesn't ring when Im logged into Salesforce Agent (Contact Center) when using the RingCentral App. It worked fine when using the RingCentral Phone app. Any ideas why?

We have several users who manage Call Queues. The only way to retrieve VoiceMail from the queue is to use the handset.How can I allow a Queue manager to access the online version of the Voicemail list for that queue?

My caller ID shows I am calling from a law office when we are not a law office. Why is it not showing my caller id name I input in ring central system instead of law office. People dont answer my calls because they see a law office phone number is calling and we are not attorneys or a law office.

I have a US account and I use the RingCentral IOS App to receive and forward faxes (about 15 - 20 times a day). When I forward faxes, I don't want a cover page (most of the faxes are sent to my own fax machine and printing a cover page is a waste of paper). The default for the cover page is "Contempo" and I have to change it every time to "None" (which is a pain in the butt). How do I set the default cover page for faxes to be "None"?

I've been using RingCentral for several weeks now. I noticed that incoming calls from numbers that were not in my contacts list showed up as "Unknown". When I chatted with tech support to find out why Caller ID wasn't working for incoming calls, I was told for the first time (since it doesn't appear in the "features" description) that I would have to upgrade to at least a Premium plan. This would cost me $540 a year for RingCentral to provide what the phone company already provides for free. I really don't need any of the features in the other plans, and had absolutely no idea when I signed up that Caller ID would be an upcharge.This should be a basic feature for all plans. Its lack in Essentials and Standard is inexplicable.

It has been truly impossible getting a resolution with your customer service. I have talked twice and emails are being responded after like a week. This is bad to have calling issues. I have tried to figure on my own as well.I did the test of connectivity and found the attached. I found this by researching, your customer service never asked for this. They had asked for sample calls and I had given it to them.Please find attached and help me get this sorted.

We are encountering unexpected behavior as of sometime last week (first week of June 2020) with incoming calls from Call Queues into our RingCentral mobile app for iOS. If you call a user's extension or DID directly, the app rings and the user can answer it and talk as normal. However, if the user is part of a call queue and receives an incoming call from a queue, once the user clicks the blue checkmark to accept the call, the dial-pad on the app closes and a green bar is displayed with the text "Switch call to this device." Neither party can hear each other until the user chooses to switch the call to the device. This happens with ALL users across multiple versions of the RingCentral mobile app on iOS (20.2.30.64888 and 20.2.31.65151, specifically) and no changes were made in our environment by us. We tested various settings on the app and on the server side, but it happens in all scenarios, even if you set the user's call handling to only accept calls from the mo

In email to fax- Email signature on faxes breaks the signature images out to separate pages and adds 6 pages to the fax. One page for each image. Any way to fix this issue?

Has anyone else had this issue? I have a 10 digit pin number to port a number from Google Voice (business version), but the RingCentral form for porting numbers only takes the first 8 digits. Then it rejects the port. It just does not allow you to type more digits than 8. 

I installed the new windows desktop ringcentral app. I no longer see the option to set the app to automatically start with windows. This was available in the old classic app so I'm not sure if I'm missing it somewhere or if it was deleted. This option is very useful to have.

There is a Person on my Glip that is Spaming me all the Time with messages and i can't stop it... can somebody please help me?

Hello!Is there a way to set for all of the incoming faxes in RingCentral as a searchable PDF document instead? Currently, it's just a regular PDF document. This option is extremely crucial!

Our company is based in California but we have 100+ of us working all over the United States and Poland). Since we all work remotely we use RingCentral during the day to see who is available for calls, online meetings, etc. Unfortunately, even though we are sitting at our desks working, Glip will timeout and go grey as if we are offline if we do not frequently click the app to 'wake it up.' Is there a way to set it to stay online unless our computers log out or shut down? It is frustrating to have to constantly click on and 'reactivate' the desktop app just to make it clear that we are available. It makes it look as if we are not working when we are if we get busy and forget to keep clicking it. If our mouse and keyboard are active the app should stay active also.

I have a call queue that all in the office are part of. I need to be able to have a direct number ring on only that phone. How do I do that?

Our company launched a new product and needed an 800 number to send/receive calls. The problem is I cannot set a Caller ID Name that shows up on a customer's phone when they are called by us.Is this possible through IVR settings or possibly another way? If this is not currently a feature in RingCentral, how can we get this implemented in the future?

We have a call queue with our entire team inside. All calls ring through the queue. But for some reason 1 of the callers were stuck on hold for 11minutes even though my team was avaliable to answer the call. Why would this happen?

Is it possible to use Ringcentral api's within apex / flows to automate sms messages -single and bulk messages?

Every call that comes in on our mobile app hangs up on the first ring, we have to go back into the ring central app, hit switch and then confirm for each call

We have a small office and we got this because I do alot of texting with our customers and outside workers. The ring Central app is horrible if you are like me and are not text/messaging Teams or the two other people with Ring Central phones. I have to go through a bunch of steps just to get to the texts and calls. And now I am group messaging my works and I can only do this through the app on my phone and not the one on my computer. The other app was sooo much better the one with the phone Icon.. I don't know who the hell came up with this one. Maybe I am doing something wrong and if I am let me know

my ringcetral app allows me to make calls but no one csn hear me

Is it possible for an agent to answer another call when he's on a call?

I own 2 companies that use Ring Central. I currently have 2 versions of the Ring Central apps on my Iphone. I was just notified that as of June 12th, we are not going to be able to use the 2nd app and therefore I will have to switch from Ring Central to a competitor because of this. I want to have the ability to answer calls for my different companies all from one cell phone and not have to use 2 cell phones. It's very surprising that this is not a feature. I've worked with Ring Central tech support and they tell me it can't currently be done. Is that accurate?

Wondering if there is an option somewhere, or if not plans to implement the ability to see the number a text message was sent to in email notifications for text messages. We have quite a few Company numbers that all go to a SMS dump via the Auto Receptionist general settings since we don't want our sites to receive texts. Those email notifications only ever show the user, not the number the message was sent to. This would be helpful for diagnosing where miscommunications are happening in the field.A log of SMS activity company-wide would be majorly beneficial as well.US Company, RingCentral Office Standard.

Yesterday, may 16th, most of my text messages disappeared, i wanna know how you guys control the amount of text messages and how can i prevent such situations in future. Also i see messages only in RC Phone and your "new" app with letter R don't even show any text messages, only call log. Another bug?

I am a system admin. we are using Phone System - Groups - Other to manage a general voicemail box. For the past two weeks, I have been unable to delete voicemail messages. I get an error message that the request cannot be completed at this time. Has anyone else experienced this? How can I fix the issue?