RingEX

Is it possible for an agent to answer another call when he's on a call?

I own 2 companies that use Ring Central. I currently have 2 versions of the Ring Central apps on my Iphone. I was just notified that as of June 12th, we are not going to be able to use the 2nd app and therefore I will have to switch from Ring Central to a competitor because of this. I want to have the ability to answer calls for my different companies all from one cell phone and not have to use 2 cell phones. It's very surprising that this is not a feature. I've worked with Ring Central tech support and they tell me it can't currently be done. Is that accurate?

Wondering if there is an option somewhere, or if not plans to implement the ability to see the number a text message was sent to in email notifications for text messages. We have quite a few Company numbers that all go to a SMS dump via the Auto Receptionist general settings since we don't want our sites to receive texts. Those email notifications only ever show the user, not the number the message was sent to. This would be helpful for diagnosing where miscommunications are happening in the field.A log of SMS activity company-wide would be majorly beneficial as well.US Company, RingCentral Office Standard.

Yesterday, may 16th, most of my text messages disappeared, i wanna know how you guys control the amount of text messages and how can i prevent such situations in future. Also i see messages only in RC Phone and your "new" app with letter R don't even show any text messages, only call log. Another bug?

I am a system admin. we are using Phone System - Groups - Other to manage a general voicemail box. For the past two weeks, I have been unable to delete voicemail messages. I get an error message that the request cannot be completed at this time. Has anyone else experienced this? How can I fix the issue?

We have the ringcentral desktop app for texting. We can not get links to go through. How can this be done? We need the ringcentral app to text back and forth with for Text, Pictures and Bitly Links

We have a receptionist extension that multiple employees use to monitor text messages sent to our main number. I typically keep that open in the RingCentral app.We also have each employee log into the RingCentral Phone app for their direct extension on their cell phones.This was suggested to us as a way to handle this situation by our account manager when we first set up our RC account.My understanding is that the mobile phone app is being sundowned. Is there a workaround or a different way to approach this?

Simultaneous call ringing Now limited to two phones? New Policy?We have an Office Premium account in the USA with a Digital Line (Our 888 number) as well as a 2500 minute toll-free bundle.We have a small business with sales reps in 10 states.We have our toll free 888 number attached to a single user with extension (i.e. 104).Under call handling and forwarding for this user (#104) we have listed the 10 cell phone numbers for the 10 different representatives we have in the different states.We had this set up to Simultaneously ring all 10 phones at once so as to be fair to all representatives. They work off commission. Whoever answers first gets the order and commission. If one rep was on the line the other 9 phones would still ring and the next rep would get the order and so on.I went to make a change to one of the phone numbers in the list of call forwarded numbers, (new rep) and now when I try to save the change, I get an alert telling me th

Our customer Maria with account number: 14437325867 wants to restore the feature wherein they can listen realtime when ever caller leaves a voicemail.

Our company has a lot of people who are now splitting their time working in the office and remotely. In my mind, one of the basic reasons for a system like RingCentral is that users can receive their calls on any device, no matter where they are. Last week, I found out that call forwarding does not work as expected.Consider the following scenario. Jane works in the office sometimes and other times she works from home. Susan is going to be out of the office and Jane is her backup. Jane happens to be working from home that day and Susan configures her account to forward her calls to Jane.The expected behavior would be that Jane would be able to receive those calls regardless of which device she is using (desk phone or Mobile app). However, it does not work. The forwarded calls ONLY ring to Jane's desk. There is no way to forward another user's calls to another user's mobile app.I spent some time on the phone with

I click on my softphone Icon and it just loads in the taskbar but the soft phone does not appear. I've uninstalled and reinstalled. Same issue. Need this to work. I'm on windows 10.

I have an office which has voice latency problems only right after they have put a caller on hold. The local tech tried this from a few different phones in the office and also tried from home to see if the problem was specific to the office. The problem is replicated at home as well. Is this a known bug? Is there any work around? The site in question only uses about 8Mbps and has 50Mbps of bandwidth and AutoQOS is configured on the Cisco switch. There is NO contention for bandwidth as the users are only using VMWare Horizon virtual desktop. So I am certain this is not an issue of bandwidth startvation.

What is the best way to block any international number from calling into a business?

Created a silent installation for the RingCentral Desktop app V20.2.20.147320.2, but the program launches as soon as it has installed. I looked at the msi with orca, but do not see any type of launch property that I can disable. Has anyone come up with a way to stop this?

Hello,Currently on the latest version of RingCentral Phone app (20.1.0.38205) and am getting reports that users that send bulk text messages started sending as group texts today without warning or notification which caused some issues. I assume this is due to enabling group messaging and the re-work there. Will the option to de-select "make group text" be available in the RingCentral Phone app like it currently is on the web version of the RingCentral App? I am having users use app.ringcentral.com at the moment as that seems to be the only way for us to do it currently. We have tried RingCentral Phone and RingCentral App and neither have this option, only the web version of RingCentral App does. RC Phone on mobile still seems to send as bulk as of this morning as well but I would imagine that app will start sending as group messages soon as well.Will my users need to use the web version alongside the RingCentral Phone app now to acco

Using Glip v 19.05.2 (E. 2.0.14) Build 958. When I receive a message, the red indicator will appear on the taskbar icon. Once read it should go away. It usually did, but now, it will not go away no matter what I do. I have rebooted, checked my groups/users for any pending messages and nothing. It still keeps coming back. Now I can't tell if I have a valid new message or if it is the phantom message. Please help!

I am trying to sync past appointments on our Glip calendar with Outlook. I copied the calendar URL and added the calendar to Outlook, but it only shows past appointments from the last 30 days. Is this a glitch, or is there a way to pull in all past appointments?Thanks so much!

Hello,Dropbox has raised an alert for our security team. At this time Dropbox is prohibit from install on company workstations.Does RingCentral automatically install Dropbox on user's Workstation?How can we prevent Dropbox from automatically install on user's Workstation?Thanks in advance.

New customer and completely turned around with what to do here. I setup Call Forwarding rules a month ago on our account and we downloaded the new RingCentral App across the company and come to find out, it doesn't support my forwarding rules, or at least that's what I've been told.I'm a US customer with under 20ppl on the team.I've instructed our team to download the RingCentral App and RingCentral Phone App on their desktop, we all have the RingCentral App on our mobile devices and we don't currently have any hard phone devices.I'd like to setup the following call forwarding rules:Auto Receptionist LinesBusiness hours8:30am 5:30pm, ESTMonday through FridayIncoming calls to our Auto Receptionist lines are forwarded to our main receptionist, Kristine S.It should ring for 20 seconds, if no answer, it then

Account is U.Ssoftware version UC Software Version 5.6.0.20009Updater Version 5.8.0.24992Phones are Polycom vvx411When a call comes in and we lift the handset, or press speaker phone, it goes to new line and dial tone to allow an outbound call.It does not pick up the incoming call like it is supposed to.There is an option in the action buttons to "pick up" the call. But I need it to just pick up the incoming call when the handset is lifted.This started when we ported our real numbers over.When we first started setting up and testing and had the temporary numbers it worked fine and would pick up calls when handset was lifted.I have researched and the one thing I have found, but cannot find an entry for in the config files (via the phone web interface), is reference to call.autoOffHook.1.enabled="1" - this was referenced from the polycom community in a 2014 post.I have c

Hi, folks! I managed to register a ATA Cisco SPA122 to Ringcentral. However, provided it has two ports for analog phones, I was wondering if it would be possible to have two different Ringcentral extensions (same account) connected into this ATA. My account is for US, Ultimante. Thanks.

I was told by RC support to upgrade our company from RC Phone and RC Meetings to one ap, the new RC App. I asked everyone to change but quickly found out that users cannot transfer their contacts to teh new APP. They cannot even add user manually to the new RC APP? We are a logistics company and tal to truck drivers all day. They are not going to click invite links to be added. Our employee have no way to add numbers to their contacts to quickly dial their contacts. What a mess!!! Now we all have to delete the new app and go back to RC Phone. Makes no sense to me. What is that feature not the same from RC Phone? 1. USA account, over 25 users.

Our organization has thousands of projects each year and is considering starting a team for each one that will then be archived. Is there a maximum number of teams for users or organizations?

Would like to know how to add Names to the mobile numbers I text in the Ringcentral desktop app

When viewing phone call, text and emails on the desktop app and it displays the number but has contact listed as "unknown" can that be edited there to create a named contact?