RingEX

I have 4 lines and i have no ideas which line i got phone call, there issimply no info. Your old app RingCentral Phone with headset logo got this function and i can perfectly see which line i got phone call, but new RingCentral app with letter "R" logo don't have such function. Did you you guys overlook that?????? thanksCase 02926216.

If a user (Windows account) is signed in and is running softphone, no other user/Windows account can run softphone. For example, John signs in after boot and runs softphone. John goes home for the day without closing softphone and without logging out of Windows. Jane comes in later and logs in to the same workstation. When she tries to run softphone, she receives the following error message: "There is another Softphone running on this computer (by another user). Please close it and try again." Jane doesn't have the credentials to log into John's account, so the has to reboot the computer, risking losing any of John's unsaved work. When John comes in the next day, he runs into the same problem and the two are constantly stepping on each other's work. Is there a method that will allow multiple users run separate instances of softphone simultaneously from their respective Windows accounts? Ringcentral for Windows 7.4.1.17562 on Windows 8.1 Enterprise

when on a call using RC app (I use iPhone xs max) and phones switches between wifi and cellular (both ways) the call terminates and tries to recover but never successful.

as part of a call queue and I am on a call - I cannot see other calls coming in and may need to answer those - is there a way to correct?

I have a remote user who has not downloaded any of the RC apps. He needs both phone and meetings capabilities. Does he need to download both RC phone and RC meetings or just RC app? We do not have glip service available.

HELP! I'm using the RingCentral task app. It's a free account and I haven't taken any plan. I use the app daily at my work but from past few days due to some reason I'm not able to login neither reset my password. For them my account suddenly does not exist.

I am trying to get all the RC apps installed to use in Horizon AppVolumes. I open an elevated command prompt and run this:msiexec /i RingCentral-19.05.2-x64.msi ALLUSERS=1 /qnbut it does not install. I have tried it without the ALLUSERS=1 as well and no joy. The RC Meeting and Phone work fine using these switches:msiexec /i RingCentralPhone-11.0.2.msi ALLUSERS=1 /qnmsiexec /i RCMeetingsClientSetup.msi MEETINGSAUTOUPDATE="false" /qn /norestartWhat's am I doing wrong?

need to get a rc phone app that's compatible with android 4.4.2

How do I send a fax to a fax number ?

I want to start a three-way call on the softphone, which I know how to do, but then I want to split the calls. I can't figure this out. Any suggestions? The RingCentral softphone page states you can do this. "

My calls have been programed to ring on my cell phone, now that I have my Polycom phone I want the calls to ring there and not my cell phone, how do I change this?

Is there any way to only overflow calls to another queue during certain defined hours of the day?

Is the To reply using the RingCentral app. click here in the text message email notification actually to allow you to reply to the text message or is it designed just to take you to the RingCentral website to download the softphone app?

Everyone in my organization is complaining of this issue. With the ring central mobile app on our cell phones, whenever our phones connect to our cars Bluetooth, a call starts on our bluetooth to no one. It shows our own name and number, but that's it. I've been unable to find anything here for other people having this issue. Is this a known issue and is there a fix for it?

I have a US account. Related case number is 08805264. I have had two chats and two phone conversations with RingCentral folks trying to resolve this. I have tried multiple versions of the app including 10.3.1 and 11.0.2, and perhaps others. Previously when using RingCentral phone on my PC running Windows 10, I could initiate a call by typing the phone number and then pressing enter twice. I did not need to move my hand to the mouse. Now, I cannot initiate the call without having to jump to the mouse and click. Functionality has been lost with the "upgrades". And even though I went back and downloaded an old version, I must still initiate with a mouse click. It seems like a small thing, but when you are making many phone calls each day, it is really troublesome. How can I get back that functionality?

I'll be in Europe for a couple of weeks and want to make sure that I can make and receive calls to/from the United States and also text to/from the United States over wifi in the same manner that I do at home. Is that how it works?

Phones are cutting out frequently the past few days is anyone else having this issue. We reset our modem, firewall , and switch, all our phones and it is still happening!!!

It would be nice that once an extension is built and activated it would appear in every other users contacts tab, so messages and other info could be sent to people in house much easier without having to import lists from outside programs or having to add them into the personal contacts section since you can't forward messages to company contacts only to personal contact lists.

Was getting into my @team groove, when I realized that I can no longer @metion my team on the browser/desktop app. I can only @mention my organization.The option to allow for @team messaging has also disappeared from 'Edit Team Details' menu.On mobile, it appears that I can @mention my team, but not the organization (which is fine, really).Anyone else experiencing this? Am I understanding things correctly?

I noticed Germany is no longer on the list of numbers for CONFERENCE CALLS. Are there plans of bring that number back? We need a number there !!!!

Does RingCentral support Panasonic KX-TPA60 cordless phones? Also, does RingCentral support Polycom desktop phones? Thanks very much

I have been noticing for some time on almost every call through my mobile app (the new one) on WiFi that calls drop out for about 5 seconds at a time. I am pretty sure the other party still hears me, but I don't hear them and sometimes I hear the RingCentral progress tone that plays when an outbound call is trying to be established. This happens on my home and work and other Wifi networks so I don't think the issue is with the network. I also don't have this problem with other voip services I use or the desktop/glip app on my laptop.I have kept the app up to date and it happened on my iPhone 6s as well as my new XS.It is getting so bad I avoid using the mobile app for important calls. I am curious if anyone else is having this trouble.I think my next troubleshooting step is to use the old mobile app for a while to see if it shows the same problem or not. If it does not then feel like the issue is with the newer

Since we moved offices (same building - next door), my RingCentral phone has been getting constant and repeated phantom calls from the same number that shows "3=3..." in the Call Display. My assistant has also had weird calls like this in the past, so just wondering what these are and why do we get them if they don't have meaningful caller ID's? And how do we stop them!? We are in Canada.

We have been dealing with an odd issue with our RingCentral Services. Specifically, when our users are making outbound calls our callback number or Caller ID shows as that specific user's Direct Number. We have checked all of the settings in our online portal and the Desktop app but we are still having the issue. Our case has been escalated to tier 2 but they have mentioned this is normal since the main number is essentially just a spoofed number. Is anyone else dealing with a similar issue?

Our employees, including myself are facing issues on the Glip app (phone and desktop). It's been two days since we are facing an issue. All of a sudden the app stops working. It shows online status but we are unable to send messages with only a loading icon on the right. There's no issue with our ISP providers. I would like to raise a bug report for the same.