RingEX

We want to port in a number from a cell phone that is primarily used for sms with customers with customers sending their orders. Currently the physical phone floats between several people in the office so we’d want to create a queue (I assume) and then have the people that use the physical phone currently be in that queue. The problem I see however is there does not seem to be a way to respond to SMS in the desktop app from a queue number or see SMS received by the queue number within the desktop app. Thoughts on how to get this done in a functional way?

When I’m calling a call center or customer service, as they navigate you through the innumerable menu items, after pressing each key, the voice of the other person/machine is lowered for about 3-4 seconds, making it impossible to hear what they are saying, especially if I need to press another key. Is there any way to disable this behavior? I want the IVR on the other side to be on full volume the entire time. Thank you. 

We just received a desktop phone through Ringcentral (Yealink T57W) and I don’t see any feature to transfer callers to an employee’s voicemail.  When using the Ringcentral App, there was an option to transfer to vm when the employee was on a call.  Is there any way to transfer calls to vm using the Yealink T57W desktop phone?

I’m not sure if anyone else has encountered this issue or if there’s a solution for it.When we answer phone calls through the app, the call quality on the client’s side is poor. By “poor,” I mean it feels like the client is talking to an agent located somewhere far away, like in Italy. It can be described as a combination of talking on speakerphone and having some sort of echo. As a result, the quality differs significantly from answering a call on a regular landline phone.The internet connection is good, and I’m on WiFi in the office.Has anyone experienced this, and if so, what are the potential solutions?

im porting from google voice, the ring central wizard is asking me for a recent bill, but my google voice is free, i do not have bills and i’m unable to proceed with the port request.

Can a mobile app pickup calls from a Call Pickup group or Directed Call Pickup group?

This question can be removed as the issue has been resolved!

When installing, and especially when upgrading to a new release, the Ring Central Desktop software should not set the RC Fax as the default printer.I understand you guys are proud of the work you do, but almost nobody sends faxes these days, and RC Desktop should not be so aggressive in setting itself up as the default printer. I have seen this twice now, first when I initially installed the software, and then again when an update came out and I installed that. From a user perspective it makes no sense as I'm am almost never going to send a fax, so I never want it as default. It should be available when I need it, but otherwise should not change my settings.

Hi,i am very frustrated and concerned about my TCR registration. I submitted a form back in January that was rejected. I have since resubmitted the pdf form but was also instructed to submit through the admin portal. The Enhanced Business SMS option is not available through the portal. I have an open ticket Case #17266228 to try to figure out why I don't have the portal option.Meanwhile, the 2nd pdf from I submitted and uploaded is not yet in status of "received:. I have called the tcr registration team and my account rep, daily, with no answers. Please help. I desperately need to text my customers; my business is more dependent on texting than phones. I am at the point of looking at other vendors like 8X8 and moving my phone system to them if they can get my account registered in a timely manner.

I have several message-only lines set up for various purposes. I need to get the call data from one of those lines, specifically the number of calls made last month. This is trivial for regular users and queues, but I can’t find any way in Analytics to get this info for a message-only line. The call log shows a bunch of calls for this line, but that info can’t be exported in any useful way. 

Voicemail greetings: I prefer not to use the default voicemail greeting, prefering to record in my own voice. When I travel, I record an away message, but when I return, I have to re-record my User Hours message every time. Is there any way to store my User Hours message more permanently, so that I don't have to re-record it every time I return from business travel or vacation?

How many years must we have to wait for SMS to be added as a functionality for Australian RingCentral customers?!What is the hold-up?  Every RingCentral representative says it’s on the roadmap, but currently unsupported.  What if we had every RingCentral client in Australia contact RingCentral support within the same week submitting this complaint and feature request?  Or maybe we have a strike and refuse to pay invoices until there is action on getting the service added?

When calling into our RingCentral number there is a no dial-tone. This is a new problem and I can't figure out how to fix it.

Just got the app installed.  The 2-pager PDF user guide is very minimal.  Any help would be appreciated

Our agency has been experiencing blockages with incoming calls from in-state phones with Verizon and AT&T. When those with these providers call our line, main & direct, they hear hold music, fax noises, then an AI generated voice prompt that cannot understand anything being said. When this call occurs, we get no record of it in our system. We have experienced these calls ourselves, and it is becoming more frequent by the day. We tested calling a direct line twice, and a foreign person answered the phone. We don’t understand why this is happening, or why people are dialing our exact numbers and still experiencing this issue. It has been over two weeks with no resolution from RingCentral, AT&T or Verizon. All providers are asking we contact the opposing provider since no issues are detected in their system. I am looking to see if anyone has/or is experiencing a similar issue. 

Today, incoming calls are automatically going to voice mail.My office hours are set as 24-7.DND setting is off.Using most recent version of desktop and phone app. 

In the initial set up stage and having an initial with call forwarding from Google Voice, When submitting the number to port, will there be any loss of using that number during that time period? Trying toa void any misses or lost calls!!

I'm in a branch office in Brazil and some operators haven't been able to complete the calls, RingCentral doesn't receive the notification and these numbers aren't displayed in the call logs.Does anyone have any idea what it could be?

How can the receptionist easily see who is logged into a call queue? It would help our receptionist know who is logged into what call queue. How can our receptionist easily see this? 

How do you change a users name in video call. The information on the sight is from four years ago and is no longer relevant.

I looked for posts on this topic and only found some that are 2+ years old without resolution.  A Team’s Description can only be viewed by clicking on “More” then “View team profile.”  This makes it minimally useful.Apparently the Description formerly appeared on the right when a team was selected (along with members, pins, etc.) but a UI change did away with this.  It would be helpful to restore this.  Alternately, it would be useful to make Description appear when hovering over a Team (with the mouse pointer).

Hello!I need some help. I've tried registering with TCR several times, but I always get denied. I’ve added all the requested information, but I keep encountering issues. Now they’re saying the problem is with the opt-in on the website, but it’s there under the "Contact Us" section. I’m not sure what else to do. I’ll send a screenshot of the situation...Please help me. Email: shinyviewcleaning@gmail.com Name: Priscila Salviano   

We would like all team members to see all call activity; we need to be able to easily see the guests who’ve contacted us today - regardless of who they talked to or what extension they used.

I currently receive a copy of an incoming text from my client to my email. However, I don’t get a copy of my reply or ongoing conversation sent to my email.  This would be a great feature to add to archive conversations for compliance purposes and record-keeping purposes. 

We rely on Google local service ads and ever since RC turned on, every single one has not rung through, not shown as missed, not left a message, nothing./ Like it didn’t effing happen. The only reason we even know we missed a call is because Google sends an email telling us so. This is a HUGE deal breaker if LSA simply aren’t supported or something. And definitely something that should have been disclosed during the initial sales call since we told RC that’s exactly what we wanted the service for.Anyway, any one else deal with this?