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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 673 Questions
  • 1,200 Replies
673 Questions
C
chris-duquetteKnown Participant
asked in Admin Portal & Account Management
Parks not shareable?

So a new customer of mine using deskphones and the ringcentral desktop app with headsets for calls. Upon making multiple parks for the office to use I found that when a user on the app tries to park a call it gives a generalized *(park #) which is then not found on the deskphones to be shared with the office. If the users are all set up to share parks how come the ringcentral desktop app users can't choose where to park a call? Is the RC Phone app still a usable app? Is the RingCentral desktop app supposed to allowing users to use the parks made in the portal?

14232
C
4 years ago
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Alan3729953020New Participant
asked in Admin Portal & Account Management
Custom Status

1. I'm unable to set a custom status (like 'Lunch') and then have it persist or be available to select the next day? Do I have to type it out every day?2. How do I create my own custom status(es) that always show up in the list? I don't plan on using any of the standard statuses.

15221
A
4 years ago
J
Jason62320345016New Participant
asked in Admin Portal & Account Management
Email notifications for Direct Messages in the RingCentral App

In the RingCentral App, there is a setting under Notifications and Sounds => Email Notifications => Direct Messages => Receive email notifications for direct messages. The setting is enabled, but does not actually send the emails for received/sent direct messages. This function would be extremely beneficial to our firm, as all internal communication must be retained for compliance purposes. We use an email retention service, so the email notifications for direct messaging would allow us to properly retain direct messages, and allow the entire firm to utilize the great direct messaging system in the RingCentral App.

11590
A
4 years ago
L
Lori2532429020New Participant
asked in Admin Portal & Account Management
Removing image and returning to initials

How do i remove profile picture from online and app version and return to my initials?

9170
L
4 years ago
H
hieu-voNew Participant
asked in Admin Portal & Account Management
Removing users but keeping number within the department

How would I go about terminating a user but being able to keep that number within the department so that we do not assign that number to a different department. For example, we have a terminated employee in Finance and when I remove that user from RingCentral, that number goes to the unassigned queue and is not labeled to which dept the phone number was previously assigned to. How would I be able to keep that number within that dept so that when we hire a new finance person, we would know and can assign that number to that dept only. Any help would be greatly appreciated.

2160
H
4 years ago
W
william-rosaNew Participant
asked in Admin Portal & Account Management
Team Channel Link

Hi guys,Is it possible to have a direct link to a team channel?My idea is to use it in an email reminder and in case of question the user can click on a link and be directed to the IT support channel.It's similar as the meeting URL but to open the desired team channel instead.William,

3620
W
4 years ago
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Cydney150594105New Participant
asked in Admin Portal & Account Management
RingCentral Embeddable app Webphone Unavailable

Unable to make calls through the browser using the RingCentral embeddable app. Getting the Webphone unavailable error despite allowing microphone.

3640
C
4 years ago
R
rhondaParticipating Frequently
asked in Admin Portal & Account Management
What is easiest way to find an available extension number?

We have 25 offices. The extensions we assign coincide with the office the user is in. For instance Chicago office users extensions start with 20XX. When we have a new user I have to go into RC Phone and start typing in extensions until I find one not in use. There has to be an easier way! Anyone have a better way to do this?Thanks

2821
G
Employee
4 years ago
W
Will2008309021New Participant
asked in Admin Portal & Account Management
Summarized Invoice?

Is there a way to download or obtain a summarized 1 page invoice instead of having every phone line listed?

3620
Mary-Community_Moderator
Community Manager
4 years ago
T
Ted1734366015New Participant
asked in Admin Portal & Account Management
Is RingCentral Down?

Tech support is not answering. Been on hold for 40mins already

9299
H
4 years ago
E
expertquote-inc.New Participant
asked in Admin Portal & Account Management
Unable to block unwanted calls - listed as outgoing calls

Our company has been receiving a lot of unwanted calls. These are listed as outgoing calls in the call log for some reason. I have added them to the blocked numbers list, but they are still coming in, and are now showing as outgoing calls from myself to my own number in the call log. Is there any way to block them?

9352
E
4 years ago
S
sasakiNew Participant
asked in Admin Portal & Account Management
Chromebook log in issues

I have people trying to log into a RingCentral Meeting using a Chromebook...They are either unable to log in or get kicked out . They appear to have the Chromebook RingCentral app (at least its the app the they are asked to download when they click on the meeting link).Anyone with any suggestions would be appreciated

3280
S
4 years ago
D
Dan1528412064New Participant
asked in Admin Portal & Account Management
Comment passer un appel vers un N° court à 4 chiffres ?

Bonjour, nous avons besoin de joindre l'urssaf. Le N° dont nous disposons est court 4 chiffres uniquement et n'est pas accepté par Ring Central.

1030
D
4 years ago
M
mark-harrisNew Participant
asked in Admin Portal & Account Management
The yellow presence has been removed

The yellow presence dot in Glip has been deactivated. I don't know when colleagues are online are offline. This is apparently due to a recent update of the Glip app. I think this is terrible as I have no idea if somebody is online or not. Can Glip be changed back to have the yellow presence dot?

115818
D
4 years ago
H
harry-chenNew Participant
asked in Admin Portal & Account Management
User's EXT. assigned to company number

We found sometimes, couple user's exentions numbers were assigned to be as Company Number. We definitely had not manually assgined it, and we checked 'Audit Trail' and did not find anything. So we have no idea how this happened.So under what kind of circumstance, a user's phone number will be assigned as Company Number?

2371
H
4 years ago
R
richardsNew Participant
asked in Admin Portal & Account Management
App for Admin

As the admin I dont always have access to my computer or I am on the go. It would be nice to have a cell phone app for the Admin where we could easily manage a setting on the go.

3880
R
4 years ago
R
reza-beheshtiNew Participant
asked in Admin Portal & Account Management
Text-To-Speech on Edit Name does not work

I am new to RIngCentral and just started to "Admin" the RingCentral for our office. When I try to change the "Name" on an existing extension, after I edit the "User Name" text-to-speech and save it, it does not seem to work, it still pronounces/announces the old/previous name, even when I go back to edit it, it shows the spelling/pronunciation of the new name, but the "Audio" does not change and still has the old name/pronounciation?What am I doing wrong?

16410
A
4 years ago
K
karen-deboltNew Participant
asked in Admin Portal & Account Management
Need main COMPANY phone line to ring, not go to Auto-attendant

I need our main line to ring on my phone. How is this done? I have a direct # on my phone, but I am also the recptionist and need to answer incoming calls to the main line.

4731
K
4 years ago
S
Shawn62759868007New Participant
asked in Admin Portal & Account Management
Auto-register after loss of internet

We have redundanct ISPs configured on the firewall. When the internet fails over, the Polycom phones all get de-registered until we manually reboot them. Is there no other way?

3621
Mary-Community_Moderator
Community Manager
4 years ago
S
shauna-price1New Participant
asked in Admin Portal & Account Management
Why doesn't DND sync between the phone and RingCentral Accounts?

Why doesn't DND sync between the phone and RingCentral Accounts?

3170
S
4 years ago
Z
Zach62640094031New Participant
asked in Admin Portal & Account Management
Is it possible to change the operator based on a schedule?

For example, during business hours, one of our extensions would be set as the operator extension, and after hours, it would be another extension, based on a schedule? (So we don't have to change it manually every day).

2471
Mary-Community_Moderator
Community Manager
4 years ago
K
keith-wNew Participant
asked in Admin Portal & Account Management
more granular control over business hours.

It would be beneficial to have more granular control over the business hours. Instead of going in 15 minute increments. We would be able to provide better customer service if we were able to control our business hours in 5 minute increments instead of 15 minutes. We typically are not ready to take calls 15 minutes prior to/after opening/closing. But we are available at 5 minutes.

1410
K
4 years ago
F
Frederick2492423015New Participant
asked in Admin Portal & Account Management
Possible to have a Multi-Level IVR with a Dial-by-name directory?

I am trying to get us set up correctly and am struggling to figure it out. We have multiple incoming lines, and different lines have a different call flow. I understand that to accomplish this the system needs to be set up as a multi-level IVR. I would like the auto attendant to answer along the lines of "Thank you for calling, if you know your party's extension you may dial it at any time. Press zero for the operator, press one for sales, press 2 for support etc, press nine for the dial by name directory." I am told that if I have a multi-level IVR enable I can't have the "press zero for the operator, press 9 for the dial by name directory" Is that true? Is there a work around to this?

3801
Mary-Community_Moderator
Community Manager
4 years ago
N
Nitin62426911004New Participant
asked in Admin Portal & Account Management
How to reduce 15 minutes ideal time out for Presence functionality

How to reduce 15 minutes ideal time out for Presence functionality

2580
N
4 years ago
H
Heather62572356023New Participant
asked in Admin Portal & Account Management
Disposition Notes

Can someone tell me if you can turn off the disposition notes but keep a drop down of dispositions for a call skill? I have searched for this answer through the support section with no resolution.Thanks for your help in advance!

1440
H
4 years ago

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