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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 653 Questions
  • 1,140 Replies
653 Questions
Z
Zach62640094031New Participant
asked in Admin Portal & Account Management
Is it possible to change the operator based on a schedule?

For example, during business hours, one of our extensions would be set as the operator extension, and after hours, it would be another extension, based on a schedule? (So we don't have to change it manually every day).

2451
Mary-Community_Moderator
Community Manager
4 years ago
K
keith-wNew Participant
asked in Admin Portal & Account Management
more granular control over business hours.

It would be beneficial to have more granular control over the business hours. Instead of going in 15 minute increments. We would be able to provide better customer service if we were able to control our business hours in 5 minute increments instead of 15 minutes. We typically are not ready to take calls 15 minutes prior to/after opening/closing. But we are available at 5 minutes.

1400
K
4 years ago
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Frederick2492423015New Participant
asked in Admin Portal & Account Management
Possible to have a Multi-Level IVR with a Dial-by-name directory?

I am trying to get us set up correctly and am struggling to figure it out. We have multiple incoming lines, and different lines have a different call flow. I understand that to accomplish this the system needs to be set up as a multi-level IVR. I would like the auto attendant to answer along the lines of "Thank you for calling, if you know your party's extension you may dial it at any time. Press zero for the operator, press one for sales, press 2 for support etc, press nine for the dial by name directory." I am told that if I have a multi-level IVR enable I can't have the "press zero for the operator, press 9 for the dial by name directory" Is that true? Is there a work around to this?

3701
Mary-Community_Moderator
Community Manager
4 years ago
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Nitin62426911004New Participant
asked in Admin Portal & Account Management
How to reduce 15 minutes ideal time out for Presence functionality

How to reduce 15 minutes ideal time out for Presence functionality

2580
N
4 years ago
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Heather62572356023New Participant
asked in Admin Portal & Account Management
Disposition Notes

Can someone tell me if you can turn off the disposition notes but keep a drop down of dispositions for a call skill? I have searched for this answer through the support section with no resolution.Thanks for your help in advance!

1430
H
4 years ago
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marques-purnellNew Participant
asked in Admin Portal & Account Management
Why are User Admins unable to download another extensions/users messages?

Within the RingCentral admin portal, we noticed that Super Admins are the only ones that are able to download another user/extensions voicemail messages. We have users that are setup as User Admins and they are able to access/play/forward another users/extensions voicemail messages but receive an error when attempting to download/save the actual message. Per speaking with a RC Tech Support agent, I was advised that that was a system limitation. Will this be fixed in the near future? I do not understand how a User Admin is able to access/play/foward another user's voicemail message but can not download/save it. If this was the case, if a User Admin is unable to download/save a voicemail message of another user, then I would expect that would not be able to access the voicemail messages at all.

3510
M
4 years ago
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leonard-dandridgeNew Participant
asked in Admin Portal & Account Management
How do I log into ring central through google account?

How do I log into ring central through google account?

1371
Mary-Community_Moderator
Community Manager
4 years ago
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realtorsNew Participant
asked in Admin Portal & Account Management
how to re record your company greeting

why so hard???

9384
Mary-Community_Moderator
Community Manager
4 years ago
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bob-kellerNew Participant
asked in Admin Portal & Account Management
I am looking to perform analysis of the individual members of a Ring Group. Can this be done?

How do I analyse the call volume handled by each individual member of a ring group?

4152
J
Community Manager
4 years ago
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lacie-mcabeeNew Participant
asked in Admin Portal & Account Management
No Existing Numbers for Shared Lines

I am trying to set up a shared lines group. When it asks me to select an existing number or add a new number, it says "no existing numbers found". I have 4 numbers and each number has an assigned phone that is provisioned with Ring Central. I have the premium account.

2282
S
4 years ago
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randy-m.New Participant
asked in Admin Portal & Account Management
Hold Music

There is a list of available music on hold files within the web interface. I would like to be able to download all of them to create custom music and message on hold. Asking RC Support I was told that this was not possible.However, this post: https://community.ringcentral.com/ringcentral/topics/hold-music-sg4jkrw3i48lmSeems to prove otherwise. If anyone knows how to download the files, please tell me. I would appreciate it.Thanks

2931
S
4 years ago
C
Chris135153039Known Participant
asked in Admin Portal & Account Management
Can't login - Problem with security code...

I see this occasionally, but in particular, this morning I'm having a hard time getting into Glip via web browser. I'm clearly entering the correct code, but it's not working. Have tried multiple computers, browsers. Any ideas?

3201
J
Community Manager
4 years ago
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maciej-siarkowskiNew Participant
asked in Admin Portal & Account Management
Upgraded to Premium, number of attendees on Meetings still limited to 4...

We recently upgraded from standard to premium so we can get rid of gotomeeting and use Ringcentral for online presentations as well, but it turns out we are still limited to 4 attendees per meeting which is really frustrating...All I got from support is that they are aware of it, which doesn't mean anything.I just wanted to find out any details. I do software development myself and I try not to commit to deadlines, but I would like to understand if this being investigated currently, somewhere on the road map for this sprint, next sprint, or just somewhere at the end of a mile long queue in Jira...

5397
M
4 years ago
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telephone-billNew Participant
asked in Admin Portal & Account Management
Avaya Cut-over to RingCentral (Large Corp??)

Corporate Operations has selected moving our telecommunications system to RingCentral in the "cloud." I am looking for any corporations that have made the transition from an Avaya Call Manager PBX and ancillary programs to RingCentral. I have questions . . .   *  Will we have a single instance environment where we can program our system to meet our specific needs? Or will we be grouped into a multi-user system with only limited or no administrative functions other than MACD?  *  How may "seats" can the system accommodate?   *  How is call recording handled? Can we record individuals as well as call center agents?   *  How are recorded announcements and audible menus added?   *  Can a conference call host record a meeting? Can that host mute individual attendees?   *  How do I set up a Dial-by-Name line?   *  Can I have new voice mail messages send an SMS notice to a cell phone?That's a

7046
B
4 years ago
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coedy-zuercherNew Participant
asked in Admin Portal & Account Management
RingCentral.biz Email Domain

We are a customer of yours and noticed you changed your primary email domain to ringcentral.biz from ringcentral.comYour email SPF Record is not correctly setup for ringcentral.biz, which is causing your emails to be rejected in our email security solution. This includes login security codes, voicemails, faxes, etc.This issue would affect many of your larger customers who have an email security solution in place.Tech Support had no clue what I was talking about and recommended me to provide this information to you via the community.

3922
J
Community Manager
4 years ago
D
d-bourNew Participant
asked in Admin Portal & Account Management
911 addresses randomly removed, disabling outbound calling.

Several of our employee profiles at all of our locations randomly had their 911 addresses removed, disabling outbound calling. Has anyone else experienced this issue?

3555
D
4 years ago
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blaire-musicNew Participant
asked in Admin Portal & Account Management
Speed Dial: No contacts listed under Presence.

Speed Dial: No contacts listed under Presence. When I try to setup speed dial and go to Users and Presence it does not show anyone to choose to add. My name and extension are the only ones showing.

2812
S
4 years ago
R
rhondaParticipating Frequently
asked in Admin Portal & Account Management
Admin Portal, call log, detailed view searching question

When in the Admin Portal/Call Log/Detailed view the phone number search box does not do anything. How is is supposed to work?

3823
A
4 years ago
T
tinsonNew Participant
asked in Admin Portal & Account Management
Default Company Greeting not saying actual company name

On the auto-receptionist default company greeting it is just saying 'my company name' instead of our actual company name. What am I doing wrong? The correct name is set up in the company profile section.

6715
A
4 years ago
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sarahNew Participant
asked in Admin Portal & Account Management
Service Web: Error "109. We are sorry. Your request cannot be completed at this time"

I have a U.S. account. When I click on the billing tab I get the following error message "109. We are sorry. Your request cannot be completed at this time.Please try again later."Any ideas on how to fix this?

23673
D
4 years ago
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tyler-tullockNew Participant
asked in Admin Portal & Account Management
Call Queue: best way for users to add/remove themselves when arriving/leaving from work?

What is the best way for 4 customer service reps to add and remove themselves from queue when arriving and leaving work for the day?Also we are recording all incoming calls for quality assurance. We only want Admin to be able to listen to these recordings.  Any ideas?Thanks,Tyler

21958
N
4 years ago
K
kris-wolton1New Participant
asked in Admin Portal & Account Management
Presence not working

Does anyone else have an issue with the presence feature either not working or showing delayed results? I blamed our firewall for year, but since lockdown we hace all been working from home with standard home grade routers and it's just as bad. Either not displaying people on the phone at all or there is a lag. It's really annoying when everyone is working from home and we have no visability of their status.

10032
K
4 years ago
T
tracy1234New Participant
asked in Admin Portal & Account Management
SPAM/HACK VM CHARGES (Escalated Response Needed 7/1/20)

Chat contact made to resolve repeated spam/hack of voicemail service with no response. The email referred for xyz has not responded either. How can we have the repeated charges removed from the client's account and receive reassurance that this will not reoccur?

3111
Mary-Community_Moderator
Community Manager
4 years ago
M
martin-graneyNew Participant
asked in Admin Portal & Account Management
Can I, as an Admin, set a team member to Do Not Disturb when they are away from their desk?

Change users' Do not disturb setting as admin.

3181
Mary-Community_Moderator
Community Manager
4 years ago
M
mike-lNew Participant
asked in Admin Portal & Account Management
When will the training classes be updated to reflect the new admin screen setup?

The current training does not reflect the same information in the new Admin interface.

1020
M
4 years ago

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