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all my calls are going to voicemail.

Hi!If agents are still logged in calls are being received even though it is after the set hours of operations for the business.My understanding is that inbound calls afterhours should hear the set afterhours message, and go to voicemail even if agents are still logged in and available. Is there a way to make sure calls do not come through afterhours?Thanks!

Hi, Any help would be gratefully appreciated! Due to OBi302 not available, i am attempting to provision a poly 400 ATA. Existing provisioning tools do not seem to match configuration changes required in portal. I have also attempted manually configuring SIP but think I may be missing something!

The AI receptionist, if activated during off-hours and weekend, should not attempt to transfer a caller to another department or person. After the AI assisted the caller, it should just disconnect and end the call.The AI Receptionist should have the ability to automatically send a call transcript, like Ring Central Notes, to an email address specified by an admin so that non-admin users like CSRs can view the calls that they need to call back. The AI Receptionist, after asking all questions in the lead capture, should immediately close the call or disconnect after thanking the caller for answering all questions. Admin should have the ability to modify closing spiel, not just the opening greeting. 

Hi RingCentral Community,I created a RingCentral account via the mobile app, but I did not link a phone number and did not activate the phone system. I do not have admin portal access, and I cannot see any “Close Account” option in settings.I tried submitting a support request, but I get an error: "Case not submitted." I also tried email and chat support, but no response so far.Please help me delete my account associated with this email:📧 [Your Email Here]This account is not in use and I want to permanently remove it along with any associated data.Thank you!

As developer with a “Super Admin” role, and logged in to the developer portal as myself, I created an RC app with JWT authentication.  Our database uses the API to send automated SMS/MMS messages, for which I use the app’s ClientID, ClientSecret, and JWT auth. If I send an SMS “from” a phone number connected to my extension, it gets sent with no problem.  But I’m not the user, just a developer.  If I send with extensionID of “~”, I get error “ "Phone number doesn't belong to extension".  And if I set extensionID to the specific user’s actual extensionID, I get the error message explained by ​@PhongVu’s answer in this older post:But what I don’t understand is HOW to authenticate with the correct extension’s username and password.  Do I have to ex

Can't send 2 links in text because they were labeled as spam or is it because the word "porn" appears in their titles.  These are anti-porn therapy tools

Will it be possible to add a feature for admins to change ringtones in CXone? I have over 50 users that have complained the tones are AWFUL in CXone and would like to change them. Since we have moved over to this app, this has been the BIGGEST COMPLAINT of the system. 

I’m thinking of switching from RingCentral to another provider. I like that I get notes of my calls and I can do webinars but I don’t like that I can’t schedule text messages and send text or reply to text messages if 13 individuals are in the thread. Will this change next year? If no, I will have to do research to see which other company has the services I need. Thank you for your time. Paula

Is there a way to connect Ringcentral to Zoho’s Zia (their AI software)? We currently have Ringcentral connected to Zoho Analytics and we’re tracking call and text data but we want to maximize the tracking and wanted to integrate either Zia or OpenAI to get more detailed analytics.

When a user is on an active call or logged into a RingCentral meeting, they still receive the pop up for incoming calls and the ring/notification. This is especially frustrating for call queue members who are on support calls with clients or on a RC Meeting assisting a client and they are continually receiving incoming calls. How can we set it up in RingCentral at a user or call queue level to not pop up and ring a user who is on an active call or on a RingCentral meeting? I have been chatting with RC Support and searching the support and community posts and have not been successful in resolving this. Can anyone help?

In the RingSense admin portal for users, RingSense Users, it has a column for Managers & Additional Managers. Is there any way to pull this data using API?

I have auto-recording enabled for my extension, and standard 1:1 call recordings work perfectly. However, when I add a third participant to an existing telephone call (merging it into a conference call), the recording automatically stops.Trying to start recording manually during the merged call results in an error.Is there a way to enable recording for merged conference calls? Do I need an additional license or plan feature?If one of the participants in the conference is external (not a RingCentral user), can the call still be recorded? Is there any alternative way to capture the recording in this scenario?Thank you

Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t. Here are my specific issues: Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this As many others have stated, it is IMPOSSIBLE to reach support.  The phone line has hung up on my multiple times after being on hold.  Chat bot gives you the run-around.  You cannot create a ticket.At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.

I would like to see more voice options for the receptionist or to be able to control the speed at which the receptionist speaks. 

Hello RingCentral Team, I’m trying to set up a webhook for my Laravel application running locally with ngrok. My setup: Laravel webhook route: /ring-central/webhook Ngrok URL: https://photostatic-seemingly-jefferey.ngrok-free.dev Ngrok is forwarding to http://127.0.0.1:8000 Laravel handles GET, POST, and HEAD requests properly.   Thanks in advance!I suspect this may be related to RingCentral reaching free ngrok tunnels. Could you advise on:Any recommended configurations for local testing with ngrok?Timeout adjustments for webhook validation?Any restrictions on HEAD requests for free tunnels?Code snippet for webhook handling: if ($request->isMethod('get') || $request->isMethod('head')) { return response('Okay', 200); } $validationToken = $request->header('X-Ring

How do I get new client calls to generate call recordings?

Is there a way to connect Ringcentral to Zoho’s Zia (their AI software)? We currently have Ringcentral connected to Zoho Analytics and we’re tracking call and text data but we want to maximize the tracking and wanted to integrate either Zia or OpenAI to get more detailed analytics.

I am aware that Redtail creates activities to log calls.It has worked fine until today when a particular user seems to be added as an attendee on another users call log.  I have searched everywhere in RingCentral App Connect and Redtail for a setting but can’t find anything to change.To clarify. The attendee is getting an email with the open/closed activity.  When I went into the contact record, there are actually TWO activities, 1 for each attendee.We are stumped.Any assistance would be greatly appreciated.

This is a problem in the Softphone App. We are having an issue where our users attempt to make a 3-way call, sometimes called Local Conference, or 3-way Merge, where we are on a call, click to add a user, dial the number using the dial pad, connect successfully to that 3rd number, click on the Merge To Conference button, then both callers are disconnected about 1 second after the merge to conference button is pressed. Is anyone else having this problem or heard of this problem. This is getting very frustrating to diagnose.

Apparently there is no way for agents to see each other’s availability in RingCX, but they can in RingEX.  This seems extraordinarily silly.  Does anyone know of a workaround for this??

We are experiencing a recurring issue in the RingCentral app affecting one of our users. At random times, when she manually types a phone number into the dialer, the call does not go through, she can not even initiate a call.Here are the specific behaviors we’re seeing:• She types a full phone number and presses Enter → Nothing happens (no call starts)• When typing the number, the suggested contact bar underneath sometimes auto-populates with another employee’s internal line (mine)• The suggested internal number is not even remotely similar to the number being typed• This incorrect suggestion overrides the ability to place the outbound call• Refreshing the app or retyping does not always fix it immediately• The issue happens intermittently, generally a couple times a day. It will occur with numbers that worked fine before, not the same num

Hi. I called into RingCentral, spoke to the TCR specialists, made their recommended changes, and submitted my TCR registration twice now. I received error CR2010 both times - “brand website references charitable donations and declared use case is not charity”. Before I call in again, I decided to research that error code with other phone providers and apparently, their registration has the use case “charity” but RingCentral’s registration form doesn’t. What use case am I to use then? Please help. Thank you.

Is there a way to connect Ringcentral to Zoho’s Zia for tracking call and text data for Zoho Analytics, specifically any information related to using Open AI or Zia to get more insight into currently tracked call analytics.

I received an email that my TCR registration is deleted when i call the customer support they said it is because of fraud and the respective department will explain me why in 48 hours. how could i resolve it If there any any kind of fraud happened from my number i need details so i can justify.please let me know what is way out?