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Would it be possible to develop the option to enable or disable editing/deleting posts in Ring Central Messaging? I need to stop users from deleting and editing what they wrote.

I noticed that some incoming calls display my own name and number instead of the caller's. What could be the reason for this?

How can I fetch external number CALL & SMS log in RingCentral API? C# & RingCentral.NetI am using a test account as a Developer admin

I raised my first support case today.However firstly even though I was signed in and showed my name on the submission form, it raised the ticket under a user name rather than my own. :(The other issue i have noticed is the language selection drop down, is changing when the page refreshes and goes back to the USA. I am located in the UK. I then see a message stating somthing went wrong.The browser i am using is MS edge.Thanks for reading.Ian T

I am trying to continue something I was working on yesterday and I keep getting the same response from my APP as well as when I send different test through postman that it is connection refused error...Just trying to wrap up some things here and have a handful of tests to run before we can go to prod!I should be more clear, I am having issues with login.devtest.ringcentral to be exactIf it is down, any timeline on a fix?Thanks

Inside LOB, I see two default widgets: Users Calls Performance Data and

Regarding the Glip Compliance Export, can a tool be created on RingCentral to easily view and search the data in the files? This would allow customers to easily view the data and be able to generate a report for example.

Can RC Developers create a setting where the Auto Attendant IVR can send a text to the caller when prompted? Not sure if this belongs here. Thanks!

I am having DTMF issues, tones not being recognized.. I have changed and tested every setting that I can find to try and fix this issue with no success (different dtmf settings and audio codec settings). Any help or information would be greatly appreciated.Thank you

I purchased a Yealink W76 phone direct from Ringcentral and it works fine but I'd like to get into the web UI and change the region to Europe as I have moved. How do I log into the web UI? I've tried the default admin/admin but it was changed by Ringcentral. How do I get in?

We have been having this issue for months where anytime we log in to our RC desktop apps, there will be random tasks missing. Regardless of if the tasks are one time messages or regularly repeating tasks, they might just not show up in the task list. It seems to be entirely random as sometimes they seem to all show and others, entire categories of tasks will not show or random tasks that vary from day to day will not show. It seems to be different tasks that will not show or will show from day to day. The only way to get them to show is to search for them specifically in the search bar and click on each individual one. It is an ongoing issue that continuously causes problems in our office each day. Im sure it would be easy to imagine the kinds of problems it causes when office staff will come in day to day and tasks that have to do with their work each day will just randomly not show up.

Hi, my app passed the application process for production but the credeantials are not accepted although the sandbox credentilas were accepted. The name of my app Sandy RingCentral. I opened a ticket but still waiting.+1xxx yyy-6768 is my user number for production.

Reception Main number is set up and able to make external calls. However when calling our corporate office and using *(passcode) to directly reach the department for issue we need help with, partway thru dialing the 7 digit passcode (after the *) is sends the call to another internal extension. It did not used to do this nor does this happen on any other extensions.

We always encounter this error when trying to make a webhook subscription with telephony sessions:{"errorCode":"SUB-522","message":"WebHook responds with incorrect HTTP status. HTTP status is 400","errors":[{"errorCode":"SUB-522","message":"WebHook responds with incorrect HTTP status. HTTP status is 400","status":"400"}],"status":"400"}with request:{"eventFilters":["/restapi/v1.0/account/~/telephony/sessions"],"deliveryMode":{"transportType":"WebHook","address":".../chatapi/webhooks/ringcentralphonecall"}}The strangest part is that our webhook code doesn't even seem to trigger.

Should replies to text messages sent from the mobile app come to RingCentral or my personal text message? Mine coming back to personal cell number so I cannot reply from RingCentral (do not want to reply from personal number since I do not want to give that out). Is there a setting that controls this? I cannot find one...

I am able to send SMS using sandbox number "+16282312108" but not able to send SMS using production number "+1 (XXX) YYY-8004". When I try to send it shows

Everytime i log onto the support portal to open a case the page just says "Something went wrong. Please reload the page or try again later"Ive cleared browser cache and tried different browsers, all with the same result. No matter what I fill in im unable to raise a case on the support site.

I have created an SMS app using JWT authentication method, which is still working excellent in sandbox environment. After fulfilling all the requirements, my app got approved for production environment but, when I try to run it using postman, first time it shows "error code CMN-405" (login to extension is required) and then I execute it again without any changes it shows "error code OAU-213" (invalid token/token not found).I tried to delete older production JWT and re-initialize new production JWT but nothing changes. I am facing all these PRODUCTION ONLY IN PRODUCTION environment NOT IN SANDBOX environment

I make a call then it connects but after a few seconds I am told that "the password it not valid"

Morning,We are locating in France and have two sites (one in Paris suburb (postal code 92) and one in Lille suburb (poastal code 59) already created.Each site are set in RingCentral. We need to add another subsidiarie located in Nice (postal code 06). Is it possible to port the Nice DID numbers to the Paris site without creating a site for Nice?Thks in advance

Beginning this morning, our users who used their Ring Central number for Microsoft MFA are no longer getting texts or calls from Microsoft for authentication. Is anyone else seeing this behavior?

Hi, on our system we have 10 extensions with built in monthly call allowance of 500 mins each. We also have 12 Limited Extensions. I know that if any of the 10 full extensions do not use the 500 mins, they are put into a pool that can be utilised by other extensions. Does this mean Limited Extensions can also make use of this pool of call time?

I will lose the park locations on the desk phone (wx-350) when I add extension in the app. The phone display will display the extension but the park locations are removed. Beside using the app, is there a way to keep park on the phone and still add the extension on the app?

We've only been on RingCentral since the summer, and lately, most outgoing SMS messages fail. Based on reading other people's questions on the same topic, I gather this is common and that RingCentral's stock answer is "we sent it to the carrier, they didn't deliver it, nothing we can do about it." Does anyone have a solution or work-around? status.ringcentral.com says everything is fine, but it's not, and it's almost impossible to get a human being on the phone. Do they always just lie like this? Thinking seriously of breaking our contract.

Hi Commuinty,I graduated my public webhook application and got client id, client secret and created JWT token for my app for production environment. But when I try to get an access token using these new production credentials I end up with an error:{ "error" : "invalid_client", "errors" : [ { "errorCode" : "CMN-408", "message" : "In order to call this API endpoint, one of the following permissions [ThirdPartyAppAccess] have to be granted to the authorized user.", "parameters" : [ { "parameterName" : "permissionsName", "parameterValue" : "ThirdPartyAppAccess" } ] } ], "error_description" : "In order to call this API endpoint, one of the following permissions [ThirdPartyAppAccess] have to be granted to the authorized use