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We have several offices that we have a phone number we ported over with. I would like all the phones in the same office to have that main number as a ring out number. Right now it won’t let me pick a number that has already been assigned to a phone.

We're having major issues with sending out SMS to what seems to be only Verizon wireless numbers. MMS images get sent out just fine and we're receiving SMS without issues. I've opened multiple tickets and nothing. Our business if being negatively affected at this point. TCR has been registered. Support staff has provided zero solutions. First they said we didn't have credits, then they said TCR, no one is really doing anything and our business is suffering for the lack of support from Ring Central. Any help is greatly appreciated.

I was wondering if there's any way we can create a group chat to exchange messages.When I tried setting one up, we received the messages on our RingCentral phones, but when we replied to the group chat, the responses were sent individually instead of to the whole group.Can we send the message to the whole group instead of individually?

We currently operate a CRM platform built on Twilio Programmable Voice, and we’re exploring an iteration where users with RingCentral accounts could log in with their RC credentials and operate through WebRTC. Using RC App Connect isn’t an option for us, as we need to keep our existing CRM functionality intact.Our current dev team is having difficulty sourcing someone with deep knowledge of RingCentral APIs/WebRTC and how best to implement this.Does anyone here know of a developer or team with this expertise who might be available to assist or contract with us on this integration?Thank you in advance for any direction or referrals!

I am trying to automate onboarding new employees to my company via the API and all users in a certain department require a RingEX License, but I can’t find any documentation on how to create a user with this license or assign it to them after the account is created. Any help would be greatly appreciated.Thank you.

I have been trying to get this righthttps://platform.ringcentral.com/restapi/v1.0/account/~/extension/495101030/authz-profile/check?permissionId=ReadRingSenseInsightsto check only if this extension has ring sense enabled so i can retrieve and log its daily activity but i am getting this error, {    "errorCode": "CMN-404",    "message": "Attempt to access another extension",    "errors": [        {            "errorCode": "CMN-404",            "message": "Attempt to access another extension"        }    ]}

Is it too much to ask to get the proper release notes for the current version of the RingCentral App?   Multiple versions since the beginning of July have been released and yet all the links and info point to version 25.2.35 which had a release date of July 4th.I find it very unprofessional for a large software company to release versions of software and not have the proper documentation, release notes, bug fixes etc. for the corresponding software version.It would also be quite helpful and logical to actually know WHY we need to upgrade our software from one version to the next.

Good afternoon, we have enabled our main company number to recieve SMS and it was approved. Now we don’t know how to read these SMS, any idea? Thanks in advance

hihow i can recover my ID. I need to log in into MAX 

Individuals trying to text me are receiving an error message “sorry this service is not available.”While other individuals are able to text me just fine.  This is all happening on the same day/hour.   Any advice? 

I am trying to add a user to the SMS campaign (It has been Approved).  Sometimes it will add them, and it says “Setup in Progress,” but as soon as I do anything they drop out of the list and my user count goes from 33 to 32.  Most of the time, however, when I click Add, nothing happens at all.  I am not sure if the UI isn’t working correctly and my user is being added, but I am not being patient enough, or if there is a problem and the action just keeps getting terminated.  It shows in the log that I am adding someone, but they are not in the list, and definitely unable to send/receive text messages.  Soooo, any tips, or further insight anyone has would be greatly appreciated.

Hi Everyone,I am trying to insert Leads in an outbound campaign and need help in setting the leadTimezone and nextDialTime parameters I am using this API https://engage.ringcentral.com/voice/api/v1/admin/accounts/accountId/campaigns/campaignId/leadLoader/direct found hereEngage Voice API Reference | RingCentral Developers I am using this body parameter { "description": "Prospect customers", "dialPriority": "IMMEDIATE", "duplicateHandling": "RETAIN_ALL", "listState": "ACTIVE", // "timeZoneOption": "EXPLICIT",

Hello! I am new to RingCentral and was hoping to get some help with this situation:I created a Subscription to receive webhook payloads for Ringsense call data.This is what my Subscription filter looks like: "/ai/ringsense/v1/public/accounts/~/domains/pbx/insights"I am successfully receiving webhook payloads, but what I'm struggling with is that sometimes I get one payload and other times I get two, for the same call.I talked with Phong about this, and he told me that you only get a second payload when calls are recorded. My company has turned on recording for ALL calls, so because of that I expect two payloads for EVERY one of our calls. But this is not what I'm seeing.Many of my webhooks never get that second payload. And I've verified in our admin reports that the recordings DO exist for these calls.I also ran into another situation where I DID get a second payload, but neither the first OR second had a Summary fie

When I answer the phone, it now has a recording that prompts me to press 1 to answer. How do I disable this? 

Hello my firm has been having issues lately where if we park a call then pick up that parked call, it does not always record the notes/transcript and it will come up with a message saying unable to take notes. The weird thing is that it only happens sometimes so we are not sure how to fix it or if it is a human error on our side. If anyone knows anything about this or knows of any fixes so that we are always taking notes, that would be very helpful. Thank you! 

Using ring central create app from console and with the below things3-legged OAuth flow authorization code Server-side web app (most common)OAuth Redirect URI https://www.integromat.com/oauth/cb/ringcentral https://www.make.com/oauth/callbackIssue refresh tokens?  * - YesApplication Scopes - Call Control, Read Accounts, Read Call Log, Ring OutApp is privateInteractive Messages - not checkedAlso create app then it will give me client id and client secret key that used.Also checked my app is production (App url: https://platform.ringcentral.com)Still fa

Does RC offer direct dial video FaceTime-like calls?  Skype used to offer it, Teams does not.    I am trying to set up a system to establish video calls with our remote offices.  Any suggestions?

I only want a number that plays a custom message and goes straight to voicemail. I see various way to record this message which I have and I have set what looks like the default behavior to go to voicemail. But  when I call the number it is the “Thank you for calling we are currenlty closed for the dial by...”Any ideas

My office phones for the Poly E350 and E450 don’t allow me to conference in more than 2 outside lines as when I answer the 3rd line it won’t give me the option to conference it in. 

We are using the sms feature and we can receive messages but can not send them. 

Hi,  I sit at Reception.  Calls come in and I forward to the appropriate person. The problem is that the person I forwarded the call to sees my name vs the original caller.  Does anyone know how to fix this?

We just switched to ringcentral. For some of our incoming calls we use a callcenter service. That service uses their own non ring central-phone number that leads are calling into but it forwards/rings our ringcentral number first. If we don't pick up, the call center is supposed to get the call. Ever since we switched missed calls are going to our ring central voicemail instead of the call center. Anyone have an idea what is causing this? The service said that they have other customers using ring central without issues. Thanks

When we set up our account there was a setting for max amount of time before being sent to voicemail. This was a different setting than the amount of rings in phone settings. We set it to 30 seconds. But its causing issues and we can't seem to find the setting anymore to change it.Have they removed it in updates?

We have an issue that ring central is sending 200 OK signal right away  even when no one has answered the  call. It’s messing with our call center forwarding. Any idea why RC is sending that signal when the phone hasn't been answered yet. This issue exists  on the call queue and direct line calls.

I have two separate accounts that I use on a regular basis. One account I log out of on weekends as I am unavailable, however I STILL receive all incoming text message alerts. When I open my RC I am able to see all incoming texts sent to the account I'm no longer logged into. I have tried removing the other account on the mobile app and STILL receive the incoming texts. My only fix so far is to completely uninstall and reinstall the app. Once I log into the other account during the week, the issue will pop up again. I also see this message on the bottom of all texts sent to other account I’m logged out of.