Ask The Community

We provisioned our Yealink T46S phones with the admin password. Now, we can not get in with Admin or a password we set it to. We tried 789,789!, and 456 with no luck. Any ideas on how to get in to the advanced settings on our phones? No password is working

I am lost, and have not found explanations on users, extensions and phone numbers.We only need one central phone number for incoming calls. Calls are routed to a sales queue or a support queue. We need no specific users. We have a handful of people who answer calls from the queue but do not make calls. Then we have 1 person who might make outbound calls. We have no use for direct dial numbers. We also have a SIP phone that is more community based and occasionally will make or receive a call. We are on standard plan.Do I need a user license for people with soft phones who do make external calls? These stations are really not named users, but rather a pool that changes. Would that be virual extensions?Do I need to have any external phone numbers (other than our central number, which does not seem to be billed) ?It looks like we might have an external telephone number for the community phone. Is this Limited Line ?Thanks, and

,Problem has lasted 3 weeks. RC Support has tried a couple of times. My ability to create a trouble ticket is zero.I have rebooted and resynch the phone Linksys SPA921Thank youDavid

Advanced Rules can be set for Holidays, Vacations, Sick-days or any other situation where you will need the calls re-routed.  This can be done for Company Wide or User Holiday Hours.  Here is a simple way to setup your Holiday Hours. Select the Specific Date Range, that way you don't have to remember to turn it off when Tuesday morning comes. :-) 

Does anyone know of any way that it is still possible to schedule a ring central meeting from Outlook? The meeting app was discontinued today and no one in my company can schedule meetings anymore. From what I am seeing, it is now only possible in Outlook 365, so we are looking for a new phone system and meeting platform as this is unacceptable.

Can someone explain to me how it makes sense to only migrate a couple of people at a time to RCV instead of an entire account? This is creating issues within our team.

Is there any way to sync the contacts from desktop app to desktop phone (yealink T48S)? Only way I can find is to enter this info twice.

While using the RC small phone, before switching to the RC App on my Windows 10 Desktop, I was able to have my incoming calls notify me using the notification center in the lower right hand part of my screen. Now that I am using the RC App there is no setting for such. Is there anyway to do this so I don't have to continuously bring the RC app to foreground, I use glip for messaging my coworkers and I need the incoming calls to be as a separate notification. I miss important messages from my team when the whole app pops up since it considers the messages as "seen" even if I am just answering a call.

I need help setting up auto pay

We've been having an issue with Max users that keep having an issue with their internal microphone picking up the background noise. We restart the client etc and the only way to allow them to not pick up background noise is to disable the Microphone. However this isnt really a solution. What is odd is that people will be fine and then it occurs.

My bookkeeper asked if I can provide her with a RingCentral bill each month so that she can keep our accounts straight. Although our account is paid automatically each month, she still wants/needs an invoice for our records. Can I get an automatic email each month that shows the current charges and what was paid or what is due? How do I set that up? Thank you.

Hi there, we are trying to build the integration with RingCentral Meeting API. Everything is ok excluiding:1. We cannot find a way to add registrants via APi. Something like zoom does - https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingregistrantcreateIs there any way to do this in your meeting API:a) with unique Join URL for every registrantb) with the same Join URL for everybodya is preffer2. Is there API to get detailed information about meeting participants. Something similar to: https://marketplace.zoom.us/docs/api-reference/zoom-api/reports/reportmeetingparticipantsIf you don't support this could you pls let me know if it's in roadmap?Thank you.

Can we set an alias in Ring Central Video?

If I click to view the Call Control Quick Start Tutorial I receive a 404 Not Found.

I have set up a recurring meeting and it shows up in Outlook but it does not show up in the Video > Meetings tab. Shouldn't it show up in both locations so I can manage the recurring meeting in the Ring Central App if I want to make changes or invite others?

how can i connect my cisco ip phone to my computer without connecting it to my router

The above caller ID shows up when one of my users calls out. How do we fix this?

Why is the text icon available on some voicemails and not others? And why is not always in the same spot? Sometimes it's between the phone and the trash icon.Sometimes you have to click the 3 dots to see it.Sometimes it's not there at all. I thought maybe somehow ring central knows if it's a textable number and takes it away if it is not, but that's not the case.

how do you access by deskphone the call queue messages? ty

Does RingCentral integrate with Calendly? Or does RingCentral have its own calendar system where others can schedule meetings that is set up like Calendly? I know RingCentral has its own calendar system that can integrate with Office365 which would work for us but does it have the option to add a questionnaire for others to answer before scheduling the meeting? What about taking payments? I'm with a CPA firm where clients have to pay to set up meetings or put a deposit down before the meeting is set up is there an option for this with RingCentral meetings?

Is it possible yet for just the sender to receive the fax transmission results. I have faxing setup so all received faxes go to a group email address. I have up to 25 possible senders so I do not want everyone receiving transmission results from one sender. With the email distribution in the notification box, everyone gets it. If I add all of their names I would get the same result. Is there a way around this yet?

I understand that with the new App the HUD cannot be used if you are on a MAC?

Does your software not work on Mac OS Big Sur? I just upgraded and need this to work otherwise will have to switch providers

Want to call back a number in call history visible on desktop app, but have it call using the desktop phone, not from the computer.,Currently when double-clicking a number from call history in the desktop app, it calls out via the desktop app and computer settings. Want it to call out using the hard desk phone when performing that function.

Does the RingCentral dialer have the ability to create SMS templates? (i.e. "canned" response but in text message form)