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We got RingCentral a few months back and twice now have had our antivirus detect a threat in RingCentral apps. First time it was Avast, which tagged Update.exe (in the Glip folder), this time it was Windows Defender on multiple computers that tagged UninstallRingCentral.exe as a threat.Has this been happening to anyone else; is this a mistake with virus definitions or is it more likely an actual virus?

I noticed I kept getting the Request Rate Exceeded error, even when I thought I shouldn't, so I added debug statements and tested to verify.I am calling https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/presence with a single extension, every 2 seconds.The API is in the Light usage plan, which should be 50 requests/ 60 seconds, however it is giving an error after 42-43 requests in 80 second time frame:9/9/2020 4:24:22 PM: Starting Login for- 234 9/9/2020 4:24:23 PM: Starting Login for- 234 9/9/2020 4:24:25 PM: Starting Login for- 234 9/9/2020 4:24:27 PM: Starting Login for- 234 9/9/2020 4:24:29 PM: Starting Login for- 234 9/9/2020 4:24:31 PM: Starting Login for- 234 9/9/2020 4:24:33 PM: Starting Login for- 234 9/9/2020 4:24:35 PM: Starting Login for- 234 9/9/2020 4:24:37 PM: Starting Login for- 234 9/9/2020 4:24:39 PM: Starting Login for- 234 9/9/2020 4:24:42 PM: Starting Login for- 234 9/9/2020 4:24:43 PM: Starting Login for- 234 9/9/2020 4:24:4

We have some agents that use only the RC Chrome App, through the API we send ringout calls to these agents, the phone never rings when I check the Call Log, I see:Action: RingOut WebResult: IP Phone OfflineFor all the calls started from the API. I appreciate any help. Thank you.

Customers CRM has an open API agreement to integrate with all phone systems. There are settings that the customer must set to work with our phones. The CRM is asking what dialing method O@H uses to set up the integration see image below. Can someone please let me know what settings to choose. Thank you!

Given security concerns, it would be of value to schedule conference calls with unique meeting identifiers to create an 'open' call but only people with that identifier can join.Having one code and one link makes it so that it needs to be manually managed for each call.

We are in the project deployment stage of moving to RingCentral from Cisco CUCM. On Cisco, we use a 3rd party app to provide notifications based on the location defined for the the phone. So if a person in Dallas dials 911, it will send to a group of people including the GM in Dallas. Every location has its own notification group so that the GM at one site doesn't see the 911 calls for another. As near as I can tell, this is an enterprise setting on RingCentral and is not capable of having different email destinations based on the site.Considering the difficulties of 911 in the mobile, cloud based world, along with how litigious this country is, I would think that combining Nomadic 911, so if a phone is connecting in through an IP for a location, that would place that user in that site and allow for notifications based on where the call is coming from for those alerts would be a tremendous improvement.Add in to the RingCentral app a way for a user to have a list of common locations

In the new normal we can no longer have happy hours or group functions where a large group of people show up and self select to talk with a couple of people and then move on to a different conversation.Add a party feature with mingling.The UI probably shows existing groups and individuals that are not part of a group.Members of a group can set their group as private / do not disturb or allow others to join (presumably the default is allow others to join).Individuals can leave a group at any time.Individuals can approach one or more people and ask to join a group (like Slack group chat).Option and group member could assign a topic to the discussionWould be cool to use NLP to auto detect the current topic and dynamically change it over time.topics and groups would be shown in the "waiting room",, "Foyer" whatever you want to call it. that is where people would be until they join a group.I think this is an important new feature for the new normal as we have lost the ha

I am trying to install an RC softphone app on my home Mac (ver. 20.2.2.39769). During the installation process, I get an error message that I have reached the maximum number of allowable installs. We have 5 paid user extensions and 4 have softphone installations on each desktop computer in addition to individual YealinkT48S desk sets. I would like to install RC softphone app on my home computer as well as on my iPhone. What is the maximum allowable softphone install on an account with 5 paid users?

How would I go about terminating a user but being able to keep that number within the department so that we do not assign that number to a different department. For example, we have a terminated employee in Finance and when I remove that user from RingCentral, that number goes to the unassigned queue and is not labeled to which dept the phone number was previously assigned to. How would I be able to keep that number within that dept so that when we hire a new finance person, we would know and can assign that number to that dept only. Any help would be greatly appreciated.

In order to send text messages using the "a2p/batch" API, you need to have a phone number which has the A2P SMS feature enabled.To detect programmatically if a user extension has phone numbers which have been provisioned for A2P SMS, implement the following steps in your app:1/ Read the user's phone numbersGET '/account/~/extension/~/phone-number2/ Parse the responsevar a2pSMSEnabledNumbers = [] for (var record of jsonObj.records){ // detect A2P Toll Free SMS number if (record.paymentType == "TollFree") { if (record.type != "FaxOnly"){ for (var feature of record.features){ if (feature == "A2PSmsSender"){ var item = { "number": record.phoneNumber, "type": "Toll-Free A2P SMS Number" } a2pSMSEnabledNumbers.push(item) break; } } } // detect A2P 10-DLC SMS number }else if (re

User wanted to have the presenter of a meeting or webinar to be onscreen in a lower corner during the meeting.

My users will have an app that they can use to click on a client's phone number, and it will dial the physical phone sitting beside them on the desk. I'm using RingOut for this. I've never done this before so I need to know about ending the call. The RingOut API call creates a "call object". Does that call object have to be ended (deleted) by my app that started the call using the RingOut API (meaning, user has to click an "End Call" button, or is it automatically deleted by the staff member or client (or both) hanging up their physical phone? The reason I ask is because of the GET (Ringout Status) API call will fail and be marked by the RingOut system as an error on my part (404).. .and then what happens? I get punished some how? If I have to have an "End Call" button in my app, that users have to click after they physically hang up after each call.. for sure they are going to get confused and click the "End Call" button (DE

Hope you can add more options in adding field or set of questiond in Task

We cannot cut and paste in groups of 10.Instead we have to cut and past one by one !Thanks

My Glip Calendar Subscription link stopped working last week, is anyone else having this problem?

Hi guys,Is it possible to have a direct link to a team channel?My idea is to use it in an email reminder and in case of question the user can click on a link and be directed to the IT support channel.It's similar as the meeting URL but to open the desired team channel instead.William,

Call was dropped and an Network Unstable appeared on the mobile app.

We have desktop phones as well as cell phones listed on our Ring Central User Settings. The desk phones are always set to ring, and we have one cell phone selected at a time (This is all in 'Settings - Call forwarding and handling'. Randomly during the day, RingCentral will automatically group and turn on the rest of the cell phone users so everyone gets phone calls. Is there a way to prevent this from happening?

From the admin Portal Looking at the call log I added a contact for one of the calls. Today was her 30th birthday Saw that as a field so I went to populate it.I was disappointed I could not manually edit the year. Yet I had to click the back button 360 times to scroll the calendar back 30 years ago. That no one should have to click that many times to get a date to populate. and if I don't want to pick from the calendar I should not be forced to do so. Probably the only time i will use the field but it should be looked at as clicking 360 times is not user friendly by any means. I don't need contact on this, Just wanted to share my experience and pass that on. You could also just store the month and Date and ignore the year,

I am having an issue with one of our RingCentral phones. The phone, which is not a part of a call queue group, is receiving calls whenever we dial that extension number.I have checked the Call Handling & Members of that specific Call Queue Group, and the phone that is having the issue is not listed in the Call Queue Group.

Hello,We have a number of pages in our app that are loaded into shadow doms. On those pages, the "RingCentral for office365" doesn't trigger on phone numbers. On the rest of our application, it functions as expected. Is there a workaround for that or will we need to develop a new extension to be able to get the same functionality on our shodow roots?Thank you

Unable to make calls through the browser using the RingCentral embeddable app. Getting the Webphone unavailable error despite allowing microphone.

Keep getting this error using webphone demo installed locally using Chrome Version 85.0.4183.83sip.invitecontext.sessionDescriptionHandler | unable to acquire streamsDOMException: Requested device not foundhttp://ringcentral.github.io/ringcentral-web-phone/1.bundle.js:85716 Thu Sep 03 2020 08:21:59 GMT+0800 (China Standard Time) | sip.invitecontext.sessionDescriptionHandler | unable to acquire streamsDOMException: Requested device not found

HiWe are having a problem with the call logs and now the ring central engineer on our case is trying to get us to agree that what we want isn’t currently a feature, but that it is incorrect. It was working, and then it started misbehaving, and now after the engineer has been troubleshooting and changing settings, it doesn’t work at all. I’m hoping some of you might be smart enough to see what the problem is so my beleaguered office manager can get back what she relies on.When people call into the company, all the office phones ring, and it also goes to office manager’s cellphone, because remote working. Typically, throughout her busy day, she looks at her ring central app’s call logs, and if anyone answered in the office, it showed up as answered in the log. At one point, suddenly many of the incoming calls were missing from the log, and that went on for a few days. So I opened a ticket.Since then office manager and I have been logging a lot of hours, tick